U.S. Bank

Worst bank I’ve ever had. I was in a situation that I had to get out of quickly. I had moved into a place and it wasn’t working out. I had plenty of money to leave and I needed to put a deposit down for a new place. It cost about $ 1900 but the new apt needed a cashiers check so I went to this branch to get it done. The teller was friendly but very unprofessional asking me personal questions about my life. She seemed very distracted. I wrote down the exact spelling and exact amount for the cashiers check and them I hear «oh no!» Great I think to myself what happened now?! Very politely I ask what’s wrong. «uh oh I misspelled the name on the check.» She didn’t look too upset but I knew that $ 1900 just came out of my account. «okay I spelled it right here please take your time and make sure it’s 100% correct.» I said firmly. «also I need you to confirm that you’re not double charging me right now. Can you please check I don’t mind waiting.» She smiles nervously and clicks away on her computer. She reassures me again that it’s fine after waiting 10 minutes for her on the computer. She reprints the right check and it’s finally done. I’m thinking thank god this 30 minute transaction is over. Before I leave I ask one more time «you promise that there’s not a double charge on my account?» She replies «oh yeah you’re fine it’s there immediately.» I leave stupidly trusting her. I look at my account Saturday morning when every branch is closed (does anyone work on weekends jeez) and I’m double charged the amount with no refund. I call and respectfully ask them to correct this internal error but they refuse to correct it until that specific branch opens Monday. $ 1900 tied up because of their mistake, not mine. This was hard to handle since I was moving that weekend and didn’t have a lot of extra money laying around regardless it was practically theft. I called the branch Monday morning the minute they opened and they had no idea what I was talking about. They saw the two transactions, but didn’t believe me when I told them they made the mistake. When they finally believed me they said it would take 3 – 5 business days to go into my account. I said to them «You took Money out in less than 30 seconds please correct your mistake and put it back immediately. I shouldn’t have to wait for my money especially if it’s your mistake and you are holding it internally. The money made it back in Tuesday after much negotiation. Why did I have to go through all of that if that money was mine? Terrifying. Horrible customer service. It’s not normal to make mistakes in the thousands. What else is this shady bank not catching?

I like the convenience since it’s close to my work and they have an ATM. It’s a busy area and parking can be an issue. The service is good.

I do all my banking here. Banks are all about customer service and Alfredo is an my favorite person to help me with all my banking needs. They all treat me really nice here, but he is just always so pleasant. I’m surprised that this branch is not busier than it is, so I guess I shouldn’t complain!

there’s a quieter branch down the street (9420 Wilshire, at Canon) that isn’t at all crowded, has easy, free parking w/​o validation, convenient ATM. we like it.

After having a nice bank experience I decided to go in on my lunch break and open up an account. I started to set it up with this nice young guy at a desk– fine and dandy. Then I went to cash a check at the front of the bank. It was a check from an account holder of this bank. The teller was really annoying in that he was engaging in the sort of needless irritating behavior that is often seen at the DMV et al. I told him I was in a rush and he sort of stared through me and I had the implicit feeling that he was making me wait longer just to be difficult. I was disappointed because it would be nice to find a friendly local bank branch. I’ve had my eye out for one for some time. Way to go dude, you’ve negated the positive experience I received from your coworkers. I love that you don’t care. It’s pretty clear.

O mai gawd.
I HATE HATE HATE this bank with a passion…
Located directly across from Barneys New York, cross streets: Wilshire/​Camden.
Today was the first time I ever stepped inside this stupid bank because I forgot to pay my bill on time. I’m actually with Wells Fargo but my credit card company works with US Bank, I mean, I could switch over, but I’m using US Bank’s to rack up my frequent miles, you know, with Korean Air… I do have another credit card, just for Asiana that works with BOA, and I haven’t had any issues with them, YET. Who knows, when something MAY come up…
First of all, I wanted to pay off my balance, that way, I have a clean, 0 balance for August. I received my last month’s statement 2 weeks ago, and knowing me, I’ve already used it within those 2 weeks, so I asked for a copy of my transactions.
–minus 1 star because the teller didn’t know how to.
–minus another star because the manager says they were unable to, and I had to call customer service to request it. what’s the point of walking into a branch when I have to call in the stupid customer service line? Isn’t that WHY we come INSIDE THE BANKS to avoid all those 30 minute waits on the phone? it’s annoying as it is, and totally hell to drive to this stupid bank, especially with Wilshire’s traffic at 11 in the morning, before the whole crazy lunch traffic.
–waited more than 10 minutes, and with 2 tellers, with 15 minute FREE parking (w/​validation), loses another star, ugh, I hate waiting more than 10 minutes…
–minus another star because I think my credit card is fugly.
This equals to 1 star. Any questions?
*moment of silence*
That’s right… Didn’t think so… (sigh)