Celine

The customer service is so rude, I love Celine’s product, but the unprofessional customer service ruin the band.

I have to say I really loved Celine before. But from now on I won’t buy anything from Celine.
Why? First of first, I don’t want to mention the quality of their leather goods, but the customer service of repair department was so horrible!
I dropped off my Trapeze with water snake handles more than two months ago, and until last week I still didn’t get any reply from them. Then I ran out of patience, I called them to ask the status of my purse. The man who picked up the phone said it’s ready for me to pick up. OK! Finally, I got my purse back at the last minute when they almost closed (7pm). It was so hurry I didn’t have time to check, I just left.
However, I am shocked when I want to use my «repaired new Trapeze» today, I find out they did NOTHING!!!
They waste me 2 months and they didn’t do anything!!!
I spent over $ 4700 on this purse, and I only used them 5 times! The water snake fell off the handle and the shape of the Trapeze totally changed! What happen to you Celine?
Ladies and gentleman, if you want something lasts long, avoid here! Go to Louis Vuitton, Dior, Chanel, or any boutique store with long history. They will provide you the excellent service and repair experience!

Came in knowing what bag I wanted but was iffy about what material to buy. The SA was very helpful and she didn’t try to push me to by anything, she was patient as I was trying to decide which bag to go with. In the end I went with a black nano with smooth calfskin, which the SA helped me pick

Céline has thee best customer service! My sister and I were browsing for new bags and we were greeted so nicely and they were not pushy about buying anything.
If you come here, ask for Robert Delaluz! Oh my goodness, this guy is the sweetest and oh so helpful. When I was deciding on a bag, he would email me color options and when I went in the store to purchase it, everything went so smoothly. I ended up buying the small Trapeze in souris and I absolutely love it! They even offer you beverages while you shop. I loved the whole experience. I will definitely be back for more.

If I could give this place 100 000 stars I would. Security was friendly, and overall a friendly and amazing experience. When you go ask for Robert. Totally patient, understanding, and the best salesperson there. Thank you Robert for my new Celine! I will definitely come back to see you soon.

Ok, I love celine, especially their nano one is so cute. I walked in and the sales are still talking but very soon one of the sale started asking me if I need help. That started with me looking at their nano bag with mult-​color. One of them is canvas and one is leather so just because i didn’t want the canvas I picked the leather. The sales know that I didn’t really like the color of it, so after my bf gave her the card she brings out another bag (the one in the pic) and she said they are unboxing and thought i would love this one. I do not until i went the neiman marcus and saw this small chanel le boy.
I wish to return my celine now because I am only allowing myself to get one bag every 6 months. BUT! CELINE DOESNT OFFER REFUND AT ALL! only exchange or store credit within 7 days. ARGGG, why celine why? Even chanel offers 14 days return with full refund.

Celine bags are really just an adventure to acquire and it makes the item that much more valuable and worth it. Let me tell you my bag story.
I REALLY wanted a Celine Luggage tote in smooth black leather, in the Micro size. To me, it seems the perfect, outstanding quality, stylish, young, modern bag that doesn’t scream «LOOK AT ME! I’M A LOUIS VUITTON MONOGRAM AS EVIDENCED BY MY EXTERIOR!!!». (Though Celine’s mother company is LV) I don’t want a bag that screams in the face of people that it is a designer bag on every inch of its exterior. This is quiet sophistication and an insider’s bag.
Back to the bag, considering the specificity of my wants, it was a pretty tall order. Regarding the Luggage tote, there are 4 sizes, ranging from the nano, micro, mini and phantom. The Micro is supposedly the rarest. It seems unless you’re lucky enough to live by this particular store, or generally a Celine store, you wait YEARS to get the bag you want. Lucky me, I live close to Rodeo drive.
I did a lot of research over many weekends looking for this particular bag, weighing the pros and cons and justifying then stultifying my potential purchase. I called every single department store you could that would at any point carry Celine; Saks Fifth, Neiman Marcus, Barneys, Bloomingdales, Bergdorf Goodman, and Nordstrom (only 6 stores in the nation carry Celine, and the only one in California is Topanga, which had a 20 person waitlist with credit card).
I’m a bit thrown off by the availability of Celine bags since it was ridiculously easy to acquire at the physical store, and yet so difficult anywhere else. I don’t get people who wait «years» to get anything because if you want it so badly, why stop until you get it? Why get on a waiting list and hope it happens? I also think the 20 person waiting list is pretty ridiculous. The only reason I could think of why people would wait for «years» is to get the rewards or points?! Meh.
Their hours are quite a bit limited, only open from 10−6pm on Mondays through Saturdays. On Sunday, I couldn’t even get them on the phone, and I tried to contact via email through their website but that was out of order so I couldn’t! However, through the number listed on Unilocal,I called during business hours and like a little miracle, they had the Luggage in Micro in pebbled black AND smooth black. I talked to Robert who was very helpful. He said just come on in when I can and to try both on. The pebbled leather only comes with silver hardware and the smooth leather only comes in gold. Most of my jewelry is silver but the smooth leather/​gold hardware combination is irresistible to me, and I went with that. My husband and I enjoyed some sparkling water while Robert wrapped up my purchase and I gave my information in case there is damage and for general proof that I had purchased a real Celine at the BH store. I am a bit disappointed it doesn’t come in a box, only in a dust bag then the paper bag but oh well, I do overtly enjoy that the outside is all calfskin and the inside is all lambskin. TWO dead baby animals on my arm at once! I also have to comment when I came home and opened up everything, tried the zippers, etc you can only conclude, it is just a BEAUTIFUL bag. Exquisite is the only word to do it justice, every single stitch is even and in perfect place, the leather is smooth and polished, the hardware stiff but sturdy, and the bag structured so it stands up on its own, in its perfect glory. I LOVE this bag and plan on enjoying it for many many many years.
There is parking on the streets, and some garage but it’s $ 2.75 every 15 minutes I believe. It was a bit annoying to find parking when you’re trying to make a huge purchase but oh well. I am very happy with my purchase.

Came to the store mainly to check out their luggage bags. Been wanting to purchase one for some time in the black or copper smooth color. Sales people were really great at showing me the different styles they carried in this bag and also mentioned other ones they did not carry but also came in the luggage style, which I very much appreciated. After looking through all my options, I finally decided on one. Tough choice but I ended up with the copper smooth. Figured I had a lot of black bags already. Love wearing this bag out!

I haven’t even visited the store yet but the help I just received over the phone was awesome! I have a date with Maximillian tomorrow to purchase my first Celine luggage tote!

Originally I came into this store thinking, I want to check out the luggage tote and see which size would be best for me. My heart was set on the luggage tote but I left the store wanting them all. My friends and I were greeted by Robert, and although we informed him we were just browsing, he was still very professional and helpful. I have been to a number of stores like these where SA’s turn their nose at you as soon as you tell them you’re just looking, but Robert was polite and still spent to time explaining and showing us how everything worked. Now that is professionalism.

Ohh boy I love Celine! I’ve always wanted a Celine bag for the longest time and my friend surprised me with one for my birthday. He got me the red mini Celine, but I though it was a little too big so I decided to exchange it for a different one. The person that took care of all my service there was Robert. I am the most indecisive person ever, but Robert was very polite, patience and professional. He went through all the details with me about the different leathers they have and helped me with all my purchases there. I’m very satisfy with my visit and Robert was great!

My favorite brand I own over 50 pieces… the staff is SO rude except for one gentleman who used to work at Barney’s… He’s very polite and helpful. They are so snobby and gross I refuse to shop here even though I live in Beverly Hills. I will be shopping exclusively at Barney’s NYC for my celine pieces, they can kiss their commission goodbye!

2014 Unilocal 100 CHALLENGE — ⁹⁸⁄₁₀₀
I was so excited to discover there was a Celine store because I’m pretty sure this is one of the FEW locations in the United States, and probably the only one in California! I knew I HAD to stop by here the next time I visited Rodeo Drive!
Every time I go to Rodeo Drive, I have a hard time scouting this store. It’s pretty small compared to a lot of the stores there, and it’s easy to miss because it’s wedged between a bunch of the other high end brands. I swear I drove straight past it last time I was in the area.
They have a little body guard in the front of the store with a nice suit on, which is to be expected for a Rodeo store. The store is really spacious and honestly has too much space IMO. It’s divided into two areas, but really nobody went past the front area because there wasn’t much to see back there.
I was specifically looking for their handbags because let’s be honest, why else would you be at the Celine store?! They had some of the phantom bags on display, and then maybe one or two of the most popular luggage or «robot face» purses. I was actually kinda disappointed in the bags that they had on display because I had wanted to see the luggages in all of the different colors. I’m sure you can order them or maybe they have them in the back room, but it was kinda disappointing.
Overall, I’m really glad they have a Celine store in Beverly Hills/​LA so that one day when I save enough money, I can finally buy one! They seem so hard to get ahold of (hardly at department stores), so I’m glad that I know I can go to this store and find them!

As if her mom wasn’t enough :)

I purchased my very first Celine purse at this location.
I usually don’t splurge unless I need to (and trust me girls, when you walk into Celine, you should have a person in your head saying «Must buy» to every item your eyes glance at).
In all honesty, the service was not terrible, but it should be worked on more; but I was just too excited to care about those losers ruining my day, I was just focused on my new Phantom bag!
Now that I remember, they only had it in a Crocodile black, and a color block tan and white. But it took two geniuses to ravage through their back room to find the leather black one for me and make a sale.

Nice store but terrible customer service. They do not stand behind their merchandise. 7 day return policy whether you r satisfied or not. NO MORE SHOPPING IN BOUTIQUES.

After leaving Rodeo Drive a couple (few?) years ago, the Celine store recently reopened quietly a couple of weekends ago. I love that — no splashy grand opening, just simple announcements mailed out to customers in the area.
The quiet minimalism is consistent with the style of Celine’s RTW, bags, and other accessories under designer Phoebe Philo’s leadership. The clothes and shoes are beautifully streamlined, but with gorgeous (and sometimes quirky) details. The shoes are funky and a few styles are not mainstream/​practical at all (furry heels anyone?), but I love the quirkiness of everything. Bags are probably their biggest and fastest sellers — particularly the Luggage and Trapeze styles. While I was there, most customers who walked in inquired or were trying on bags.
Everything comes at a premium, expected given its location and high-​end brand status. A couple of the sales people were super friendly and helpful.

Hear, hear!
Good news for Celine lovers or just anyone who loves sleek designs and trendy leather goods. Celine’s third US store finally re-​opened their door on Rodeo Drive, Beverly Hills, California.
Customer service is top notch. My SA Lindsey is very helpful, especially for someone who wants to try everything like me.

‘celine’ to me is truly a little-​known gem. it’s too bad they’re not as famous as other higher, more well-​known brands… i like their scarves&small purses (which last FOREVER by the way– but considering what u pay for them, they better!). u can call ‘celine’ the lesser known ‘chanel’…everything here screams femininely-demur&sophisticated…

Kiss my a**, sales-​clerk-​who-​acts-​so-​snobby-​but-​only-​works-​in-​retail. I’m about to make my mark in the world by investing into your classic/​chic/​Frenchie/​non-​cow friendly handbag. I will wear it with pride and make everyone jealous.
Celine’s really picked up during the past few years in the purse scene and the house epitomizes ‘classy European’. The sunglasses are also tres chic. The clothes… well, the clothes are a little bit stodgy and old school Euro but the accessories are the hits right now. They also carry exotic skins, like alligator, ostrich, and croc. The bag I got was the brown calfskin ‘Boogie’ bag. It’s a beauty and so well-​designed, it’s got a great cut that should last until I become a broke ass old lady. C’est la vie!