Moncler

Went in on Friday and had the best experience. They worked from a vague description of what we were looking for and brought out a ton of options until we found just the right jacket. Our clever sales woman suggested a lovely skirt to go along with and viola — great sale, great customer service! Very refreshing!

The outside of the store freaked me out with the manikins walking upside down. Inside I felt a little safer. Lots of coats and apparel. Basic patterns.

I am not one to write a review on everywhere i go but only the places that really went above and beyond or the places that really are awful.
My experience at Moncler was amazing the customer service is beyond amazing, the store is beautiful and all the products are made of the highest quality.
I want to say a special THANK YOU to my girls Laura & Kelly for going above and beyond to help me while i was in and making my experience a fantastic one!!!

Had a small problem with one of their jackets
The manager David was fantastic
Offered me a new jacket or a credit
I ended up keeping my jacket but the process was so nice
I can’t wait to go back and buy another jacket from moncler

To be honest, I had no idea what Moncler was until 2 days ago when my father told me we needed to buy some quality winter coats for our trip to Korea.
Well, what he meant by quality was «high fashion» outerwear, the type where you’re not just paying for the product, but for the brand itself.
Moncler’s store on Rodeo Drive is pretty small. The entire store is structured like a long hallway with women’s coats on the left and men’s coats on the right. Most of the designs have the characteristic quilted pattern and seem to be mostly waterproof; the inventory seems a bit small. However, for what they offer, all the winter coat share a few redeeming qualities: they’re super warm, comfortable, and flattering on the body, regardless of a person’s shape or structure. I was surprised because I usually associate large quilt-​like outerwear with inflated marshmallows, but Moncler’s stuff fit the body well.
And the main reason why I felt compelled to write a review was because the staff persons who helped us (both who seemed to be native Korean speakers) were very accommodating. They weren’t snobby, curt, or rude like a lot of the other Rodeo employees I come across, and for that, I really appreciated their services. On the flip side, customers who came in to try on the coats were … rude lol. I had one lady who came up from behind me as I was trying on a coat and she kept feeling up on my arm and admiring it, all the while speaking to someone else in a different language. I was super creeped out, but I guess you can’t have everything, right?
Dad insists that we will be back here, even though we each invested in a very expensive piece of clothing for ourselves.. . So I guess, until then!
Notes:
*No children clothes sold here.
* Very narrow hallway structure so expect your experience here to be a little uncomfortable as you move around the store.
*Coats here are EXPENSIVE, as are all the other brands on Rodeo…