Sephora

Some of the employees at this location are lazy. Today, I went in looking for a highlighter and bronzer. I saw an employee in the front so I walked over to her and asked which company has the best bronzer and she just points me to one. She didn’t ask me any questions or seemed to be interested. It’s not like she was busy. I saw her dust a display for 10 minutes and talk to other employees. They all seem to just hang out in the front.

I’m not sure where these employees get their training but they are so rude and demeaning. Extremely unhelpful and condescending. Choose another location and save yourself the trouble

I love the makeup brands at Sephora, but the customer service leaves me wanting to leave the store. I don’t understand how they keep hiring rude employees. It’s also a little dirty and it can be difficult to find someone to help you when it’s busy.

Honestly, the employees are rude. I’ve had someone yell at me for taking a product two feet away to an open mirror, saying «Don’t move the products around. You made me open a new one» when she was hogging the Anastasia stand, socializing.

Ok aside from the expensive products, i had a very good experience at this location, rather than the one at wheaton mall. At wheaton mall the manager and everyone that worked there was super rude, and i had to leave without purchasing anything, i asked one of the manager (worker) there to help me find a product she disrespectfully said «i don’t know!» … it took a lot out of me to keep quiet and left with my pride. never will i visit that location ever again. i am leaving this feedback because people need to know and there isn’t a feed back option for that location!!! Any who the one at Montgomery Mall, the space is small, but the workers made sure i get the help i needed, the person that helped me, her name was Janet, she was super sweet, and professional, she was honest about the products that worked on my skin and gave me tips. i ended up buying 3 products. although it was expensive, i didn’t mind because of the great customer service i received. If the CEO of the company ever read this, i do hope he/​she rehires the workers at wheaton mall. If they ever treated the wrong person as they did with me they might be sorry.

I like Sephora but I dint have a good experience at this store. When I entered the store, nobody greeted me. And the person helping me out dint even have any interest to answer my questions or respond properly.

I was given 2 gift cards to shop at Sephora. Since it was over $ 50 I thought it would be a good idea to have a makeover due to me being new to Sephora’s products. I’ve never shopped here before. I had an appointment at 5:30pm. I arrived a little early per my instructions. I did some brief browsing while waiting on my consultant. I was asked by numerous employees if I was finding everything ok. Wonderful! I loved to be acknowledged in a store. Shortly thereafter I was greeted by a friendly woman who introduced herself and I regret forgetting her name. She let me know she would be speaking to me about skin care. We took off my make up (since I cant go without it for a full day) and she proceeded to cleanse my face, exfoliate, and moisturize my face. Immediately afterwards my skin felt softer and brighter. We spoke about different skin care and I learned that even though you can have oily skin, your face can still be dry. I have oily skin and right under my eyes are dry. She spent a good mount of time with me. Then I was greeted by Angeline. Angeline was definitely a product of her name an Angel. This young lady explained everything product that was used on my face. She gave me a mirror so I could watch how products were applying and I even got a mini session on contouring! She took her time with me which was much appreciated. Afterwards making me feel and look beautiful, she took me around to find products and took me to a screen where you can scan products to look up the price, review (in stars) and what the products is used for etc. What a great addition to the store! I know this is lengthily but these 2 gals were awesome! I ended up spending over $ 200. Not complaining because I know its quality. I am a firm believer of you get what you pay for. Thanks Sephora!

Both times I have gone in for a make up tutorial, it was so bad. One time, I asked them to show me how to contour and they only did my cheekbones instead of showing me how to do my whole face (forehead, nose, chin, etc). The other time I asked for help with a smokey eye, the person doing it messed it up so bad they had to page another person to come clean it up and take over.
Also, both times I was asked what kinds of make up I prefer and I reply that I don’t know much about make up and I’m here to learn. They stare at you like they don’t know English. I don’t know if I like powder or cream, YOU are supposed to educate me so I can make a decision.
A few times I have gone to purchase something, it’s been out of stock. I’m very disappointed with this location.

This Sephora is so bad! Starting with the store itself, which is dirty and disorganized, and has tiny aisles so it’s impossible for more than one person to look at a product comfortably.
I went in recently to exchange some items. The registers were unmanned so I stood there to wait for someone to show up. Within 60 seconds, someone did but it was to ring up the customer she’d been helping. No problem, I get that but I expected to be next. Meanwhile, a line formed. A second employee came up and asked if I needed help. When I said I had some returns, she told me I needed to go to the back of the line. I replied there wasn’t a line when I arrived and she just shrugged and said sorry. I would’ve let her have it but as a new mom, I don’t need to be acting ratchet!
I sucked it up and got in line but simply returned everything instead of getting the new items I wanted to try. I’ll be sticking to shopping online at Sephora, plus you get samples in addition to the VIB perks! Shipping is pretty quick anyways!

Went there today with the intent of buying 2 products but needed to try one. I waited for 3 minutes then decided to ask a cashier if I could be helped and they gave me a look like ”ugh fine” then they paged someone for me. They did this not once but 4 times and no one answered, I would say that it was pretty crowded but still. Then the lady who paged was like ugh no one does their job here. How awkward for me! Then I waited there for 10 WHOLE MINUTES while another lady came up to me and was like I’ll paged someone for you again then I saw her help another lady and that’s when I had it and stormed out. Horrible customer service, rudeness, and lack of effort. Never buying from that Sephora… Lost a customer here

Although this Sephora hasn’t always had the best customer service. I wanted to make a review about the amazing that is Nicole.
It is always the case that I go and have a makeover and buy the key products and I take them home and it doesn’t look nearly as good as it did in the store. I’m always a little disappointed.
We had a list of a few products that we wanted to try out and we came in on New Years Eve. Nicole was so nice and friendly. She helped us figure out which products were right for me, and which were right for my mother. She talked us out of products she viewed as not worth it for us so I know she wasn’t just in it to get the sale. We have been so happy with everything we bought. We learned new makeup techniques, about new products, and walked out of there with everything that was right for us and some suggestions of what to try if they weren’t perfect. But so far everything has been perfect! I couldn’t ask for more!
So Nicole, thanks! You helped us start off the new year beautifully!

Maybe this place would be ok if the people spent less time deep in conversation with one another and more time keeping the store looking clean.

They have a large selection of cosmetics, but invariably the one thing I need always seems to be out of stock :(Sometimes their customer service rocks, other times not so much. Nikki is excellent at helping your pick the best cosmetics for your skin tone and type.

Let me start by saying that I love love love Sephora. I am addicted to it, for better or for worse.
That is why I was dismayed upon my first visit to the Montgomery Mall Sephora. I was greeted by 4 very bored looking employees at the front door. I feel their pain, I’ve worked retail before. But as I moved throughout the store, one or another would follow me, asking me questions that threw me off of my train of thought. I would smile and be polite, but it happened so many times. One employee asked me about a perfume I was inspecting, and when I answered, she tried to lead me to a different part of the store to try something totally different!
At all times, I felt like I was being watched by at least two people, and not in a good way. Not all shoppers need hand-​holding, and it shouldn’t be too hard to recognize that.
Furthermore, it was hard to locate the items necessary to try out some of the makeup samples. I didn’t even want to ask because I didn’t want to start another awkward/​forced conversation. So I left without buying anything. And that, for me, is a first.
(Note: Compare this to my experience at the Sephora in Lakeforest soon to follow. Yes, *that* Lakeforest).

This location is on the second floor of the mall. I will say that it is not very large compared to many that I have been to. The sales associates were not to be found. I explored they entire store without being talked or acknowledged once. That is okay since I was not looking for anything but if I was it would have been a downfall. Overall the store was clean, I will probably stick to other stores for my makeup though!

Overall I’m a huge fan of sephora. Just not of this particular store. They always have such a wide selection of things I never knew I needed but I was severely disappointed the last time I stopped in this location.
First off the store feels very small and cramped. I wondered around aimlessly for 20 minutes and no one offered to help me then when I attempted to test products myself I couldn’t find any brushes, sponges or tissues… Pretty hard to buy makeup if I don’t know what it looks like on.
When I got to the register the manager checked me out and seemed bothered that no one helped me but she was one of the people who previously walked past me in the store with no acknowledgement. I will take my business to the friendship heights location. They seem to value their customers there!

This store is dirty and the sales clerks can be really rude. I guess they don’t work on commission. I was looking for a brow pencil — I have brown hair and one of the clerks showed me one that had a lot of gray in it. When I commented on that she looked at me like I was the stupidest thing on earth.
I also had to ask the clerk at the check out counter to put in my info for my account and I got some attitude from the her too. I’m still trying to find out how to give feedback on this store with Sephora management
I prefer the sephora at Friendhsip Heights — they are super helpful and the store is decently kept up..

What did I do before Sephora? Oh that’s right, I went to those annoying makeup counters where someone hovered over me and acted like every product they sold was pure gold. I prefer to be somewhat anonymous when shopping for makeup products and Sephora is great for that.
Sephora allows you to test products to your heart’s content. They actually encourage you to purchase products and return them if you don’t like them. Sephora has never questioned me about any return, ever! This is such a contrast to the makeup counter policies. In the past, I used to buy a magic potion product from the Prescriptives makeup counter and the packaging was not travel-​proof and leaked. Prescriptives refused to replace the product and therefore lost a customer.
Sephora stands behind their products and packaging. If fact, I recently dropped a bottle of face wash in my bathroom and the entire bottle shattered in to a million pieces. Sephora replaced it, no questions asked! This is why I shop here!
I have tried a ton of products in the Sephora store and have finally settled on some tried and trues. The Makeup Forever Line is awesome and I also like the Perricone line. They discontinued their Cargo line which was good and also they have reduced their line of Buxom lip glosses. Their perfume section is getting a little sparse. My purchases have decreased over time, but I am still a member of their V.I.B. program (I think you need to spend $ 300 per year which my yearly foundation purchases cover). I am not sure the V.I.B. program is really worth it. You get some free samples and things like that but since I have found products I really like I am not so interested in the trial samples.
The staff is hit or miss. I don’t typically rely on them for advice and instead do my own research.

I don’t use a lot of makeup. Mostly because I’m lazy. And also because my mom tells me that I look like a cheap hooker whenever I do more then put on lipstick. So I save my makeup for when the cheap hooker look is socially acceptable (ie hot dates with the husband… or for cosplay. Heh. I’m hilarious).
My neice is a makeup artist, and she recommended that I get this one specific foundation for my face… to make it look less big. And freckly. And oily. And… oh you get it. It was supposed to be the most magical foundation on earth… and I could get it at Sephora!
Great! Armed with the little slip of paper that told me what to get — I march into Sephora, and asked the sales people there where I could find this magical foundation that will make me look 15 years and 3 000 000 000 drinks younger. They looked at me like I was speaking in Chinese. Taking a deep breath, I try again, and this time, one of the salesladies relucantly walks me over to the next aisle over and points at it. I still don’t see it, so I ask again. Finally, with a big dramatic eye roll and sigh, she picks up a tiny little tube that I had over looked.
It looked… kinda like what my neice recommended… but it didn’t look *quite* like the tube that she showed me. So I’m trying to describe the tube to the saleslady (who really just wants to get back to gossiping with her friends) and showed her the note that my neice wrote for me… all the while she’s nodding and telling me that the packaging changed and that this was it.
Knowning that this happens often, I went with it… and bought the $ 28 tube (that is smaller then a tube of travel toothpaste… I shit you not). Only to find out… yup…it was the WRONG ONE.
FAIL.

Make-​up playground — great place to explore smaller labels for cosmetics but they also carry the big names like Dior and Clinique — smart on their part to be seen and competed together, the true democratic choice. My favorite names include NARS and Make Up Professionals for the intense pigmented eye make-​ups. The mascara corner carried some of the best mascaras you could find in the market — the good thing was you could test them all out if you wanted. The perfumes they carried were also great you could test out as many as you desired. The skin care lines were also great. I was looking for a moisturizer to replace the discontinued Hydra Zen and the lady from Philosophy was so nice she gave me a few to try, that sealed my decision for one that suited me. I also received coupons ($ 15) and freebies when I purchased at Sephora.
I like shopping at Sephora, though it can get expensive.