Jos. A. Bank

I was very disappointed with my experience at this store. The salesperson was clearly much more concerned with having to re-​fold the shirts than us trying on different sizes until we found the right one. He desperately didn’t want us to open another shirt (and we had tried on 2, not 20!). Then we wanted to get a bowtie, and the salesmen had no idea how to tie one. How do you work in a men’s suit store and never learn how to tie a bowtie? Yuck. Didn’t enjoy my experience at all, and would never go back.

Absolutely terrible. My wedding is in 20 days, my fiancé and his groomsmen came in and the assistance was terrible. In the middle of helping us the salesmen left to help someone else and we spent a half hour looking for a simple white dress shirt In his size. After having everyone drive an hour to get here and be sized, they lost the measurement and told us to come back. Our second follow up experience was more terrible and we weren’t even given good advice on the proper fitting. I will never come back here and would not suggest this store. Very upset. Making the wedding preparation extremely stressful. I wouldn’t be suprised if the suits do not arrive on time.

Customer service was horrible. I was ignored for 10 minutes by two different employees. At most JAB locations, employees are typically really helpful. I suggest going to the location further South in Georgetown. They have a better selection anyways.

Never once I have had a first class service at this location! I like Jos. A. Bank products (although lately I’ve been iffy about them — suits and shirts are starting to wear off with less than 2 years of use, whereas I’ve had others that lasted for a whole decade), and I’ve always had excellent service in other locations. But at this particular store the experience is really frustrating! No one is ever ready to assist you, although you see people doing nothing. And when they do finally talk to you it’s like they don’t want to be there. Like the other day when I greeted the salesperson and asked him if he worked there and he replied with irony and he was just grumpy the whole time I was there. Just don’t go to that store. Not worth your time. I’ve been there several times and it’s always been the same. I’m not going back.

Arrive to collect a coat I’d purchased online but had delivered to the store. I stand in front of a sleepy guy who scowls at the cash register for about five minutes before he finally raises his head and asks if I’d been helped. Once we clarify that he’s supposed to assist me, he goes into the back room and five minutes later comes back with a coat for a person with a totally different name. He returns to the back again and fails a second time to find my garment. Finally another clerk finds it on a rack about six feet from where I was standing. It’s handed to me without a word of apology, and without a garment bag or even a plastic sack.
I should say that according to my UPS tracker, the coat had been there for three days, but no one had thought to call me.
Hard to comprehend how in a time of high unemployment and serious competition in the retail market, good staff are in such short supply.

My husband recently rented a tuxedo at the Conn Ave., Chevy Chase location. The pants were too long and the shirt sleeves were too short. In addition, there was some white marks on the pants that looked like paint. Totally unacceptable but unfortunately too late to do anything else. Will never rent from them again!

Although this review says it’s for 7130 Wisconsin Ave, it can be applied to the Chevy Chase store on Connecticut Avenue as well.
I figured that JoS A Bank would be a slightly classier option than Men’s Wearhouse for wedding tuxedo rental for groomsmen. Unfortunately, the staff in both stores are absolutely clueless when it comes to their tuxedo rental program. In the Wisconsin Avenue store, I was told that you could not rent «a la carte». I got home and checked the website — he was wrong. The associate I was working with also seemed annoyed by having to deal with a potential tuxedo rental customer, and clearly wanted to move on to someone else.
So I tried the Connecticut Avenue store. I encountered the same issues. Even the store manager couldn’t adequately explain the pricing, and they seemed less than interested in trying to assist me. In fact, I was told to come back when it was «less busy» despite there only being a handful of other people in the store… on a Saturday, no less.
If JoS A Bank wants to be a «player» in the tuxedo rental business, they should spend less time on annoying television advertising and more time explaining to their employees how the rental program works.
I did give the stores 2-​stars because the selection isn’t bad.

This was a really nice shopping experience — not only did they make getting fitted and set up for an out-​of-​town wedding a simple process, the manager, Kim, and his staff were very friendly and went out of their way to help.
The selection is fine, and was what I would expect from a Jos A Bank or comparable store. Everything that I looked at was well-​organized and neatly displayed. The merchandise is not cheaply priced, but there are numerous discounts and sales around the store. Jos A Bank (notoriously?) offers frequent giant discounts that it spares no expense advertising on TV and radio, so if you are going to be making a big purchase at a Jos A Bank, wait for a big sale. You’ll find one.
In terms of this specific store, however, the great, friendly service made the difference.

Extremely useful men’s clothing store runs frequent sales.
To get the best prices here, sign up as a corporate customer, gratis.
The clothing ranges from medium-​high quality to upper-​high quality.
True — no super-​high quality items here. But, if you want to spend
$ 2,500 on a bespoke Italian suit or custom-​fitted socks from Naples, buy an air ticket, cheapskate.
Washington is a conservative clothing town, during the business day, and that’s reflected in the men’s suits, sport coats, topcoats, slacks and shirts here.
For fashion forward items, go elsewhere. To get the suit you need to apply for an office job, go here.
This store doesn’t sell ladies clothing, or womens clothing, or kids clothes.

This is an update from my December 21, 2008 review of 1-​star.
I wrote a complaint letter and sent it to the corporate office by Certified Mail. I received a telephone call on January 7^th from the Regional Manager in whose region is the Bethesda store.
She profusely apologized, found my suit, shipped it to me free, and gave me a full refund. I did not have to pay for the suit, in money at least. It cost me about a month and a half of frustration.
But that nice regional manager earned an extra star for her store. If you’re reading this, Regional Manager, thank you.

You’re gonna like the way you look… unless you are ugly. Seriously though, this is a quality store for men’s clothes. It’s not very big, but they make up for that in terms of the quality of the merchandise. I’ve gotten a suit, dress shirts, ties, and jackets here, and they are very helpful in sizing you up and making adjustments for you. I’m not a very big guy, and the sizes at this store run pretty large, so sometimes they don’t have exactly what I need, but I’ve been very happy with everything I’ve purchased. The sales there are amazing. I was able to get a $ 600 cashmere jacket for only $ 150. Definitely look them up beforehand and see what kinds of deals you can get. My biggest complaint is that they have a really small shoe selection. I know that’s not their specialty by any means, but they have so many nice suits and jackets, a better shoe selection would make it easier to get an entire outfit. Also keep your eye out for the «How to Be a Gentleman» book they sell there. A perfectly pretentious touch.