Jimmy John’s

The service is mediocre but the food is really good and without a doubt some of the best sandwiches in Bethesda. Yes it’s a chain but they sure do make good food.

ONE STAR! DO NOT GO HERE. There is a missing element of customer service and the sandwiches are so skimpy you literally see one piece of meat on it the entire time. I have been a fan of jimm johns a long time and was excited to see one open in Bethesda. I’m never going to here let alone another Jimmi johns if I have a say in it.

The worst. Just the worst. What a horrible sandwich shop. Can the kid making the worst sandwich I have had in 9 years even acknowledge I exist? I must have said «hello» and «how are you?» five times. And all I got was a grunt and a pissed off look. Don’t like it? Go the fuck home and don’t waste my money.
I walk in and a guy with a Jimmy John’s shirt is eating his lunch in the corner. He does not even look up. I have to tell him I’m going to the toilet before he attempts to get up.
The woman in the deli area won’t get off of her phone, the kid is just angry, and the other guy, possibly the manager, at least speaks to me.
I tell the guy and angry kid exactly what I want. I order a tuna with just onions, hot peppers and sweet peppers. What do I get? A tuna sandwich with cucumbers!!! What the hell.
I pick up the sandwich ready to leave and say thank you to angry kid. Nothing. Barely a look. I will never go back. I will trash this place whenever I can. I will direct everyone I know to go to somewhere else, even Subway, and I despise Subway.
What a shithole in a very nice downtown. I guarantee in 6 months they will be gone. I never like to trash a place, but this place did everything possible to piss a customer (me) off. Great job. Oh, and if management reads this and wants to make changes, please start by firing angry kid.
JB 685

If you like to gamble save yourself a trip to the casino and just order from this Jimmy Johns. This location has almost NEVER gotten my order right. Whether it’s replacing turkey with ham (which I don’t eat so the whole sandwich went in the trash today), not adding the extras you pay for or delivering it to the wrong location altogether this location is the worst. I’ve waited over an hour on several occasions after arguing with the person on the phone who claims the order was already dropped off, only to find they brought it to the wrong place.
The only thing they have ever gotten correct is their Turkey Slim, which I may order again. It’s just a piece and a half of turkey and bread. Hard to screw that up. Everything else is a mess. Want light mayo? Too bad, you’re getting globs of it. Want to add cheese? There goes your dollar out the window because you’re not getting it. This is not an exaggeration. I have ordered from here SO many times, party because I love their Unwiches (sandwich is wrapped in lettuce, not bread). But after having to throw the entire sandwich out and wasting $ 10 after tip (I still tip) I felt the need to take to Unilocal.I waited until I had ordered from here multiple times since my last review to update, hoping my bad experiences were exceptions instead of the rule but nope. That’s just how this place rolls.
So if you like to gamble than this place is for you. If order accuracy is at all important, order elsewhere.

We frequent JJ’s but go to this location the most and have always had a positive experience!

I love Jimmy Johns sandwiches, but I swear this location NEVER gets my order right. It is what it is…

Ordered a sandwich a little before 4pm, well past the lunch rush and before any evening dining should be expected. Location is 1 mile away from the office, yet it took 33 minutes to receive my single sandwich. Best part, the second half of the sandwich was mostly lettuce. Last time I ordered from this location, it took over an hour to get my order. Previous times had been fine. One star for poor quality and poor delivery time.

Excellent job, great customer service, they delivered VERY quickly, and the price was right. What more could a girl ask for?!

Solid sandwiches as always — I’m never disappointed. However, this location was particularly slow (usually JJs is known to be super fast). It was empty, I ordered 2 sandwiches and it easily took 10 minutes. Perhaps I was extra sensitive because I was rushing to catch a bus, but the employees seemed sluggish.

Awful, awful service, bland dry skimpy food, overpriced. Service is borderline disrespectful. No wonder the place was empty at 12 noon on a workday.
Will never go to jimmy johns again

I’ve eaten at plenty JJ’s in the past, but unfortunately this location routinely misses the mark. The food isn’t uniform as in terms of freshness depending on when you go, and the employees seem less than enthused to work there. The only thing this place has going for itself is convenience. Outside of that, I’d get my subs elsewhere.

Very very disappointed. Had heard great things and not only did it take an eternity for our 3 subs yes three subs to be delivered my roast beef had 2 slices of meat.
Compared to jersey mikes that pile on the meat this is horrible. I think subway who is known for being skimpy with meat.
Check out the pictures

This was the first time I actually had Jimmy John’s at their shop. There was 1 other customer there and it was a Sunday afternoon so it wasn’t busy at all. There were more people working than necessary and the workers look incredibly bored. One was even on their phone the entire time we sat and ate our sandwiches. My sandwich wasn’t the best; I wish they had a mini sandwich available like Jersey Mike’s because their regular sandwich is far to big. I didn’t even want to save the other three quarters of my sandwich because it wasn’t that great. I probably would choose another sandwich shop to go to because there wasn’t anything fantastic about this one.

Jimmy John’s always delivers exactly what I ordered. They make sandwiches, and they make them well. I order from this location often, and I have noticed that delivery time is getting to be about thirty minutes on average. That is not what I would concider ‘lighting fast”

It’s my first time ever going to a Jimmy John’s. This location is nice and clean and the staff is friendly. As for the food, it was ok. I got a typical sub on bread that was actually fresh (which is a plus). Overall, this location is A-​OK with me.

This JJ’s is pretty close to my office, and I order delivery from them once a week. They are always fast, and they’ve never messed up my #6 Vegetarian. They sent a delivery guy without the chips that I ordered once — the guy was super apologetic and told me to call the store to get a refund. I was told over the phone that since I ordered online, I couldn’t get a refund but that they would send someone over with my missing chips AND an extra bag of chips for the trouble. The replacement chips arrived in less than five minutes; a small gesture but I think they handled it perfectly. My suggestion is to tip the delivery guys well, especially if you order regularly — they deserve it!

This Jimmy John’s location has been slipping for sometime now– slowed delivery times, lower quality sandwiches– but I’ve always come back because I love me some Italian Nightclub with hot peppers. After today, I’m not so sure I’ll be as forgiving. Today was the worst JJ experience I’ve ever had. I’ve lived in 7 states and ordered from many different locations and I’ve never experienced anything close to this level of suck from any other store. Ordered online today at 11:56. Vito with hot peppers, cut in half and an Italian Nightclub with chips and a pickle. Order arrives. Vito is cut in half and does have hot peppers but has NO MEAT. No meat! How on earth the store managed to get the special requests right (cut in half, add peppers) but missed making the actual sandwich is beyond me. Pickle is just M.I.A. Called the store, the girl who answered seemed a bit incompetent– I had to explain to her 3 times what the problem was– but was cordial and did agree to send out a replacement sandwich and a pickle. Replacement finally shows up at 1:30, a full hour and a half since I initially ordered. Vito has meat this time, but lacks everything else. Just meat and lettuce. Not sure if the store intended for me to combine the two sandwiches to make one complete sandwich or not, but that’s what I did. We did finally also get the pickle. Obviously pretty disappointed in the entire exchange. If I could have taken my tip back, I would have but I’d paid with a card and so that money is just spirited away.
Listen. I get it. It’s Saturday morning and you’re probably wishing that you were sleeping instead of making sandwiches. I was a sandwich artist myself back in high school. But here you are, so the least you can do is actually make a sandwich. If you get confused I’m sure that the ingredients are listed somewhere in the store. And if for some reason you manage to mess up an order, for the love of god, send out the replacement right away. Ordering a sandwich just shouldn’t be this difficult or time consuming. I’d like to avoid this kind of headache in the future, so I think I’ll avoid attempting to order from this store again.

I love Jimmy John’s subs, but the delivery times of this location are pitiful.
I just confirmed, via Goole Maps, that the distance to this particular location from my condo is 0.4 miles — on foot or by car. Even in the worst of Bethesda traffic (it’s been a headache recently due to all of the construction EVERYWHERE), it isn’t reasonable to have to wait 1+ hours for my delivery, which I’d estimate has happened 7 of the 17 time I’ve ordered from them beginning on 11/​29/​2013.
The fastest I’ve ever received an order was around 20 minutes, but in general, delivery times are around 30 minutes, which is a far cry from their «so fast you’ll freak» promise.
N.B. — They sell soft drinks a la fountain soda, which is a really cool concept as long as nearly all of the crushed ice hasn’t melted by the time the delivery arrives.

Jimmy Johns totally failed me last time. I really only order Jimmy Johns because it’s super super fast. And because it’s usually so «Freaky fast» (as they make their centerpiece of their entire service), I tend to time them… cause it’s usually so entertaining.
The last time me and my friend ordered online it took a whopping 50 minutes to deliver my food. Now, you say, that’s not unreasonable– usually takes my pizza about 45 – 60 minutes to be delivered.
Well, the time before Jimmy Johns delivered to me in 10 minutes, the time before that 12 minutes, and the time before that, I think, 16 minutes. So, really, the amount of time is 4 – 5 times the usual wait time.
After about 40 minutes, I called the store and asked where the delivery driver was. Without even saying my order he told me that he was on the way.
Now, I understand that things happen. Maybe he blew a tire, or couldn’t find some other house, or got visited by some magic fairy that took up a good amount of time explaining his destiny to run Jimmy Johns one day. But if you make your entire business about Freaky Fast delivery, and it turns out that day it’s Freaky Slow delivery — you better be ready to take some hits. At least give me a coupon for next time… something! And since I ordered online, I had already tipped the driver 4 dollars. Which I consider a good tip for a delivery driver (especially on a 20 dollar order). I tipped him well cause I thought he was gonna be so freakin’ fast.
#FreakyFastFail

Wish the Company founder wasn’t such a dis-​likable blowhard — I’d probably eat here more often. Shooting the elephants isn’t helping your image buddy.
Have to give it to this place though, for under $ 6 you can get in and out with your sandwich in under 2 minutes with no line. It’s insanely fast, and the stuff in tasty.
Well run location that I frequent… frequently