Basic Blinds

We ordered Hunter Douglas motorized shades for our desert home. The windows are high clear story and they were installed and working very well. We will call John at Basic Blinds for our other window treatments in the future as their service, price and selection are the best in the area!

When I told the owner, Jon, I needed blinds for a home out of state, he was extremely helpful explaining all my options even tho he was not going to get my sale. Should I ever need blinds here I will definitely return to Basic Blinds.

Everything from step one was effortless and impeccable dealing with this company. As I entered the extremely organized and flawlessly clean shop, I was greeted by Jon and his two sweet and well mannered dogs. Jon was not just friendly, he was very precise and succinct with all details regarding my order. He has an excellent eye and years of experience making me feel secure with my choices. All appointments were met on time and my order arrived in less than 2 weeks. Adding to this pleasurable experience was the efficiency and professionalism of installer Joaquin. He called to let me know he was running a tad bit late, as to be expected on these types of installations. He went out of his way to patch up holes in the walls from existing shades and then painted for me. His friendly attitude and genuine concern for the aesthetics of my home really impressed me. I highly recommend choosing Basic Blinds for all of your home blind needs and am definitely calling them back for more in the very near future. Thank you Jon and Joaquin for all of your efforts and help. I’m very happy!

I just got off the phone with John piper of Basic Blinds. My dog had eaten three slats on my blind. I was having zero luck trying to find a repair facility. John took quite a bit of time guiding me to a facility that should solve my issue. I did not purchase my blinds at his store (they came with the house), but he was willing and able to take the time to help me. I know now where to go if I need a new blind. Excellent service.

Basic Blinds in Bermuda Dunes has failed to provide the knowledge and problem solving techniques that they sold us (my wife & myself) we were told that they (BASIC BLINDS was a Hunter Douglas Gallery) and provided only the best service and pricing!
It has been over 14 months since we gave a $ 5,000 check to Basic Blinds as a deposit for our $ 12,000 window and door coverings. We paid our complete balance on time, BASIC BLINDS did not do what they said they would do!
From the start Basic Blinds was not performing on time or providing a quality product.
I got so fed up with Basic Blinds that we called the Hunter Douglas factory (more that 10 times), played the same game as we were playing with Basic Blinds. For example: we have (4) Hunter Douglas motorized shades that were changed out to correct a problem, and after replacing the shades the Hunter Douglas factory remade new shades and one of many installers came back to our home (at least (5) times to reinstall the «NEW» corrected shades, only to have the exact same problem!!!
After getting into a nasty yelling match with John Piper on more than one occasion, he decided going forward that when he called the house he would ask my wife if I was home, because if I was (home in my home) he would not come by, mind you, John Piper lives in the same Del Webb Shadow Hills community but would not and did not repair, replace & fix the ongoing problem with the Hunter Douglas Motorized shades. As I sit in my kitchen & great room and operate those sub standard window coverings that BASIC BLINDS has failed to solve and provide a cash paying customer with a quiet operation motion, my shades make lots of noise, after all when we shook hands and John Piper took our $ 5,000 deposit check and he smiled and assured us we would be happy when the job was completed. Little did we know, it would be a nightmare that to this day BASIC BLINDS nor the HUNTER DOUGLAS has solved. The exact same shades in the showroom are quiet, but loud in my home!
I even had (2) Independent local Hunter Douglas companies come inside my home and evaluate the MESS that I paid for, both scratched there heads in disbelief as what had transpired with BASIC BLINDS and 14 months of unsolved problems .
In closing, I have been forced to hire a Legal Group to resolve this ongoing problem that BASIC BLINDS and HUNTER DOUGLAS has failed to correct, all we ask is have the same quiet shades like in the showroom!
In hind sight it was a bad decision handing over $ 12,000 to John Piper (the owner of BASIC BLINDS)
This is now over 18 months and Hunter Douglas has still failed to deliver a good trouble free product. On June 10^th 2016! Garrett the very nice & knowledgeable installer came to my home for the (8^th) time to install (3) new Hunter Douglas Pirouette PowerView motorized shades. In less than 18 hours one of the shades developed a failed burned out motor, this is the shade at out outdoor slider, so now we need to walk around the outside of the house to enter our patio. Garrett contacted the Hunter Douglas factory and was walked through a few trouble shooting steps to make sure all bases were covered, and they were covered. A BURNED OUT MOTOR from the Hunter Douglas Factory sold by John Piper of Basic Blinds in Bermuda Dunes. The current status of this total out of control nightmare in Shadow Hills is the factory will make ANOTHER shade to replace the Pirouette PowerView that lasted less than one day.. Factory quality control, is there really such a department, along with pre shipping product testing, and step by step inspection. Can’t prove any of it by me!!!

We called for someone to come over and give us a quote on a blind for a window over our kitchen sink. We were pleasantly surprised to receive an email with a confirmation and photo of the person that would be coming over. John Piper arrived on time with a smile on his face and a happy personality. After exploring our needs, he explained with great detail that the company he represented could not fit our needs on this project, but put us in touch with a company that could. We were very impressed with his knowledge and professionalism. If we need his expertise in the future, we will not hesitate to call him. Also, highly recommend Basic Blinds and Mr Piper!

Five stars for spectacular service! Basic Blinds is an outstanding company that supports their customers after the sale. I highly recommend Basic Blinds to anyone looking for Hunter Douglas Window treatments. They are the best in their field. Jon, the owner, intervened on my behalf with the manufacturer of the window treatments I selected which did not function as purported. Joaquin worked tirelessly to adjust the product in order to achieve proper function but they would not remain adjusted. In addition to getting the window treatments replaced, Jon also appealed to the manufacturer for the upgraded hardware mechanism. Kudos to Jon for maintaining such a customer-​friendly business and to Joaquin for his tireless installation, adjusting and finally re-​installation.

We are extremely pleased with our experience from Basic Blinds. We originally needed help with our old window blinds (the strings rotted due to time and sun exposure) and Jon came to our rescue. They took our old blinds and had them repaired and installed very efficiently.
A year later we went back to the store for help when we decided to replace our existing blinds. They showed us an array of window coverings and helped us pick something that matched our décor. The installation was quick and flawless; it has been two years and our blinds still operate with ease. I highly recommend Basic Blinds for all your window covering needs!
The above review was written on an experience my parents had with Basic Blinds. I am extremely displeased and disappointed that Unilocal has placed my review in the unrecommended category on the Basic Blinds Unilocal page.

Five (5) years ago we purchased lovely shade blinds for our two large picture windows from John at Basic Blinds at Country Club & Washington Street on Washington in Bermuda Dunes. Recently, one of the pull-​down cord snaps broke and we returned to his store for a replacement.
John could not of been nicer or more welcoming even though this was nominal, non-​revenue item for him. We offered to pay for replacements but he would not hear of it! He made us feel like old friends (as did his wonderful and watchful Westie companions — ‘Hunter & Douglas’!)
To receive that kind of customer service years after-​the-​fact is rare and special indeed!!!
We continue to love our wonderful blinds — which have held up perfectly — and we will not hesitate to return to Basic Blinds to see John again for any windows/​shutter product needs — or to refer others his way…

We couldn’t be happier with Basic Blinds. Our friends recommended them, so we asked for a bid to install 6 remote controlled blinds, Jon the owner came out to give us an estimate, then his installer Joachim came the same day to do the measurements. Everything was done in a very professional and courteous way, and the whole project took just a couple of weeks from start to finish. The prices are very competitive, but their service can’t be beaten. Plus the blinds look and work great.

Jon Piper and Basic Blinds earned 5 stars on this project. I am a designer and new to the desert. I decided to do my own home with Hunter Douglas blinds for 17 windows. I had a recommendation from a local business owner and after and an initial consultation decided that Jon had great product and product knowledge, and was used to working with designers — not an easy task, as most designers are very exacting and can be perfectionistic. He was very patient with my timetable and choices that changed as the project progressed. Joaquin, his installer, did and great job and a wonderful asset to Basic Blinds. They are consummate professionals, and even though we had a few bumps in the road, as is the case with almost every job I have been involved in (my own or clients), they had excellent follow-​through until the job was completed to everyone’s satisfaction. I highly recommend Jon Piper, Basic Blinds and his amazing team, including Joaquin. Thank you all!

The first round they have installed 13 shades one had to be reordered due to not being measured properly by the sales rep. The second round they oreder the wrong window blind an outside mount not inside mount. The valance ends were missing and one of the windows three of the vanes were ¼ inch shorted then the others. So far they have excuses for what should not even have happened poor service.

Basic Blinds was Highly recommended to me. I needed blinds for my salon and wasn’t too sure what to get. The staff was so helpful and gave me lots of options to choose from. They were courteous and always professional. I set up an appointment for installation. They were prompt and did a FANTASTIC job. I would highly recommend BasicBlinds if you want only the Best, because they are.
Thanks to Jon and his staff!

We LOVE Basic Blinds!
About a year ago we stopped by the showroom and met the owner, Jon who was a very nice genuine person. Earlier this year we called for an estimate to have our S.W. facing blinds replaced with Hunter Douglas products which we are very familiar with from our other home.
David came out and worked with us to talk about designs, textures and colors. He was very professional, VERY knowledgeable and listened to us carefully to make sure our needs were being fully met. We placed an order that day.
Once the blinds came in Joaquin, the only certified Hunter Douglas installer in the Desert arrived on time and did an absolutely PERFECT job installing our products. It was amazing. He’s an EXCELLENT communication, professional and humble. You can have the nicest products made, with with out a perfect installation, that means nothing.
We were so thrilled with everything done so far, we called David the next day and had him work up a quote to have the remaining window treatments in our home replaced.
Once again Joaquin came out and completed the work. Everything is so perfect, it’s really completed our home, and we REALLY enjoyed him presence in our home.
We cannot say enough GOOD about Basic Blinds from the owner to sales to installation. This company is VERY serious about what they do and they enjoy working with customers which they take very personally.
We have 100% confidence in recommending Basic Blinds.

For our Palm Springs digs we decided to call in a professional to help us with the design and installation of our window blinds. Basic Blinds came highly recommended to us, and so we made the call for help.
With the top notch guidence of Phil York, Design Associate, who came out to our home to help us with our design choices, he helped us make the big decisions on what would look best, and be the most functional.
We’re now looking forward to our home (and guests) being protected from the sun during the upcoming summer season.