Munro Crafts

As others have stated the staff is a bit edgy. I am a long time customer (more than 5 years), and have had the same sad experience as other customers. I’ll walk in and choose the beads — spend about an hour gathering them, and the employee will take less than ten seconds to take the joy out of them. The store is disorganized to the point that it is like shopping in a salvage yard. The signage is confusing, but I have learned to no longer ask for clarification — Wow — I have not been dressed down like that since I was a child, and certainly not by someone trying to get me to give them my hard earned money. This review is not based on one visit — It happens over and over again. THEY DO HAVE AN AMAZING SELECTION, (gave an extra star back for that).

Unhelpful, unorganized, and general poor customer service. The prices here are really steep — I think I’ll stick with waiting 3 weeks for my beading supplies to come direct from China at wholesale cost.
No one is available to help answer questions or locate products, and when I finally did get someone’s attention (a woman who I assumed worked there only after seeing her step behind the counter, she was wearing sunglasses, hence my confusion), she was really disinterested in helping me locate was I was looking for. When I explained the items I needed, she rudely dismissed me. I left quickly after, empty handed.

I absolutely love this store! When you walk in you’re instantly surrounded with millions of products to become creative with! It’s a crafters toy house. Staff is extremely knowledgable and has often given me new ideas or helped me tweak my ideas into better ones.

I’ve been going here for years. I feel the staff is very knowledgable in any craft your want to do. They will show you or tell you exactly where anything is. They keep zero secrets about how to make something. Store is pretty crammed but it’s the only store in michigan with this many great supplies. Please don’t bring your kids. Lots of stuff kids can get into and it’s not fair to your kids, the staff or the other people trying to shop there. Offer lots of classes. Has great hours cause some nights they stay open til 8. Good luck finding another store with this much supplies and great prices.

I must have gone to a different Munro Crafts than the other reviewers. I’ve been there twice in 2012 and have found the staff to be friendly and helpful both times. The store is a bit of a jumbled mess, but if you look around a bit you’ll notice that things are organized in a fairly logical manner. There’s an awful lot of stuff crammed into a relatively small space. I make jewelry from polymer clay, and Munro’s has the largest selection of Sculpey, Premo, and Fimo clay, adhesives, finishes, cutters, textures, tools, etc. that I’ve ever seen in one place. They also have lots of findings, tools, and beads for general jewelry-​making, as well as packaging and displays. They have a lot more stuff that I wouldn’t even know what to do with, AND they offer generous discounts depending on how much you spend.

I went there on Valentine’s day with my boy friend (very happy to see their stuff) to get some jewelry supply.
The cashiers and customer service was terrible. At some point I found them yelling at me. I was fully shameful and feeling bad in front of my boy friend. Although I spent about 35 $ to buy the stuff they were looking at me badly. I will never go there again. I believe this store doesn’t obey the US customer satisfaction rules. My suggestion is if you want to go there, please don’t have any body with you. I was feeling ruined in front of my boyfriend.

I have enjoyed shopping at Munro’s for twenty years. Yes, the store is often crowded, but the prices are excellent and my experience with the staff has been very positive. They have always been very helpful to me in finding what I am looking for and in giving suggestions and advice. My only complaint is that if I make a mistake with a purchase, I cannot return or exchange it.

Read the reviews, and you will see that I am not the only person who thinks the service people behind the counters are not friendly, rude and overbearing. If you want fast service buy on-​line.
I feel like employees think Im some pee-​on not worthy of their time. There is no pick a number set up and I have several times been skipped to see the employee go right to someone who they know.
You will find lots of craft items there, but you will feel like you are crammed in a sardine can, with no room to move in. Worse yet if you need assistance, the help is always matter-​of-​factly its over there.
I have been to Monro’s only a hand full of times, but due to the rude employees, or ones who seem to not want to smile or say thank you I will never step foot in here again. The good prices DO NOT make it worth the trip, for a few pennies more I can get on-​line or at a friendlier store.

I belong to a polymer clay guild in a major northeastern city. Our artistic group has been using Munro Crafts for more than 10 years for workshop and retreat supplies. We have always had good experiences with our phone in orders. Delivery is timely and the Fresh clay is first rate. The prices at a discount level most desirable. It is great to be able to get so many supplies in one place.

I just made my first purchase online at Munro Craft supply and I am SO pleased with my experience! A friend referred Munro’s for the Clay we buy (Premo Clay) and said she wouldn’t shop anywhere else b/​c of how fresh the clay was & how fast the shipping was — SHE WAS TOTALLY RIGHT! She also shared the fantastic discount they give you if you make an order over a certain amount! I feel like I got the best deal on the planet! $ 200 worth of clay and supplies for $ 100! I’ve been to Michaels & Joanne’s and they always have OLD clay that you can’t even work with, and it’s NEVER on sale! So this was a great find! Additionally, I had some questions with ordering and they were SUPER SPEEDY in their correspondence with me and helped me with the checkout process. Very impressed with their customer support and speedy response time — also did i mention SUPER FAST shipping? Had my stuff in 3 days and shipping was cheap! Thanks Munro’s! You have a buyer for life!

I’m a long time customer. I’ve had it with the god awful, thoughtless, disrespectful and rude behavior on the part of the staff. Seriously, they could not be worse. I’m not sure why they are still in business other than they have a lot of stuff. DOES ANYONE AT MUNROE’S KNOW THEIR CUSTOMERS HATE THEM?

Looked them up to see what the hours were today. Was very surprised to see negative reviews. I live nearby and go there a couple of times a year, and NEVER had anyone be rude to me. The review that said no one greeted her, well the door is not close to the sales counter, and they are ALWAYS really busy. The review that mentioned the security cameras, well, most businesses have cameras now. And having literally thousands of tiny pretty items in full view and loose for the picking, I don’t blame them. The blonde haired lady claimed to be the owner??? What, you want a certificate or something? There were several people in the store, the staff was busy helping customers, in a friendly helpful manner. Just makes me wonder where the other reviewers went. If you make jewelry, or do crafts, you need to go to Munro, awesome selection, unbelievable low prices, friendly staff.

It pains me so to have to leave even one star. They treat people so bad that it does not warrant an obligated star.
1. The employees are equal opportunity haters. Which means they are quite rude and unhelpful regardless of who you are white, black, fill in the blank, I have even seen children mistreated.
2. Do not ask questions, unless you want to be humiliated.
3. For the people that post comments like deal with it. I do not care who you are or what kind of business it is, NO ONE has the right to treat customers like garbage.
4. Yes, they have been in business for some time, however with the barrage of social media, we have a voice now.
5. The atmosphere is one such that you are made to feel like a bother. As if you should feel lucky that someone is willing to take your money.
6. I hope that if this is ever read that it is understood that many, many businesses go out of business after a hundred years. It does not matter anymore, we have choices. I do not need to take a pill to go into a store, I do not care what the prices and selection are, if you treat me like I am less than, I will prove I am more than and take my business elsewhere. There are so many choices now. Not to mention that the store is not even in good condition, you could easily get very hurt there tripping or having something fall on you. I just cannot stress enough that people need to use their choices and go places where they feel valued as a person and customer.

I have been going to Monroe for nearly 20 years. If you are looking for a Michael’s or joann fabrics environment, this is not the place for you. Take your patience pill and embrace the thrill of the hunt. When busy, the staff can be brusque… don’t take it personally… ofttimes the queue is 5 people deep. The staff is knowledgeable and do know where their merchandise is. They also have the best selection and price points for beads, at least, in the 50 states. I do not exaggerate… even in NYC prices and selection pale in large bead houses. Customer service is being worked on (not everyone needs to be customer facing), but by and large I have had great experiences at Munro.

I wish I could give this place zero stars, but that’s not possible. This place is a mess of disorganization, which I was willing to overlook until the point at which the staff person was so cranky and unhelpful that I put down a pile of beads (which took me 40 minutes to find in that mess) and walked out. I normally shop online as a last resort, but in this case it will be necessary. Ugh. What a disappointment!
The store was not busy when I visited, and none of the five people behind the counter could be bothered to take my money. Kiss my ass.

This place drives me to shop online. Sure, they have a lot of stuff. But it’s hugely disorganized and the checkout ‘system’ they have going on is the absolute worst. And don’t even think about asking for help — it’s like the Seinfeld episode ‘NO BEADS FOR YOU’. Yep, I’m done with them.

I have been a loyal Munro customer for several years now and after what just happened to me I can say I am ending that loyalty right now. I have accepted that the staff is not always so friendly. The stores atmosphere is not welcoming or friendly at all, but then again, it hasn’t been in sometime now. There are video cameras all over (which I understand, I’m sure there is a high theft rate in that business.) You’re followed around and watched like a hawk. Touching items throughout the store and bringing children in with you are frowned upon. (Again I understand kids in a craft store could be disaster however, the way I’ve seen other customers treated is disgusting) I have witnessed grown adults treated as small children when it was not necessary.
About a half hour ago, I attempted to search the website for a price on several items I was going to go buy today, however I was having difficultly finding what I was look for. Silly me thought I could call the store and simply inquire a price, but apparently that is frowned upon. «hello, I was wondering if I could get a price on your flat back rhinestones.» *Insert angry employee* «we do NOT GIVE prices over the phone, its on-​line.» CLICK* No customer service, no «this is our website, is there anything else I can help you out with today», no «bye», «have a nice day», «kiss my butt», nothing just hung up. In this economy people are more conscious of how we spend our hard earned money. Personally, customer service is a top priority for where I’m going to spend my money. Munro just lost a customer. I may just be one customer to them, however between myself and my mom, we have spent well over $ 500/​year for several years in this store. I was planning on purchasing at least $ 300 worth of product today, however I am going to find a store that appreciates its customers. Save your frustration, any money you would save by shopping here isn’t worth the rude attitude, glares, phone conversion, and TERRIBLE CUSTOMER SERVICE you’re going to receive.

Oh Munro… I have SUCH a love/​hate relationship with you. So much so that I’ve got to break it down.
Selection: Four stars, because holy CRAP this place is like a rabbit warren of crafty stuff! Shelf after shelf, piled floor-​to-​ceiling of everything you can possibly imagine! You wander through one room only to find there’s ANOTHER room equally as jam-​packed! Even though this makes it a bit complicated if you’re looking for something in particular, if you don’t mind just exploring, you’ll find stuff you didn’t realize you want/​need!
Prices: Three stars, some things I’ve bought (especially in bulk) was a pretty decent price. Other things are ridiculously overpriced (and have a thin layer of dust to prove it).
Staff: Two stars… I’m lucky enough to have never gotten any really nasty ill-​treatment, but these women act like their faces would shatter if one lip even twitched upward. Yes, I understand they’re busy (they’re ALWAYS busy, no matter what time of day I go), yes I understand some of the customers are unbelievably rude and bitchy, but DAMN! Today was the friendliest I’ve been treated… and by that I mean the sales lady told me to have a nice day. No smile.
Atmosphere: One star. I’d give it zero stars if I could. From the moment you walk into the vestibule, you’re confronted with a column of signs that say things like YOU ARE ON VIDEO! WE RESERVE THE RIGHT TO INSPECT ALL PACKAGES! SHOPLIFTERS WILL BE PROSECUTED! SEEN THIS WOMAN? SHE’S A THIEF! etc. Inside behind the counter, they have actual surveillance photographs and the full names of people who have either been caught shoplifting or written a bad check. This stuff LITERALLY covers the entire wall! I’ve never intentionally or accidentally stolen a thing in my life, but just SEEING all that made me nervous, to the point that I was afraid to reach into my purse when my phone rang, in case they accused me of slipping something in there! I understand with any store that sells little palmable items, that they have to be vigilant about shoplifters… but I have NEVER seen another store that takes it to that extreme! Very unwelcoming!
In conclusion, I will definitely still keep going to Munro, I LOVE the selection they have. I just try to keep my hands (and merchandise) in full-​view at all times, get what I need, and then skedaddle!

Ouch… I can’t attest to the service personally but I did notice security cameras in almost every aisle. That said, the 4 stars is for the shear amount of crafty merch.
I went in with my mom for a necklace repair and the place was mobbed with customers surrounding the counter and all the sales women were busy helping those that were ahead of us. My mom waited patiently and was helped by a nice lady who fixed my mom’s necklace herself.
I was left just walking around the store and realized that they have a ton of really interesting craft supplies shelved from ceiling to floor. Feather boas, beads everywhere, ribbons, wire, clay materials, unfinished cigar type boxes, etc., etc., etc., I thought it was pretty cool and if I had a project and needed some creative supplies this is where I’d stop along the way. They had alot of how-​to manuals for jewelry making and the like too.

Both times that we’ve been in this store, it’s been staffed by rude and obnoxious people. Some of the unfriendliest people I’ve ever met.
A nice selection of beads, but when my daughter spent 20 minutes picking out a set from the random bead pile, they accused her of lying and finding the beads elsewhere in the store.
Spend your money in a store that would appreciate you doing so.