US Post Office

This is the worst post office I’ve ever been to.
A few months ago I witnessed two workers arguing with their supervisor about time they could leave or take their break — it was around noon on a Saturday and completely busy.
It led to the employee and supervisor going into the back, arguing and screaming so loud.
There’s also always a line here — they usually have only one register open, with another employee wandering around the desk and back.
Also, it seems that around 95% of the employees here do not care about being here at all. Some are way worse than others.
It’s sad that our postal system has come to this.

Absolutely the worst post office wait there is. They only have one person working. You have to take a number and there’s always at least 5 – 10 people waiting. If you have 45 minutes to sit at the post office this is your place. If not, go somewhere else. Now I know why the US Postal Service is failing miserably.

I went to this office on a Monday at 1:30 to pick up my mail (I had delivery on hold while I was on vacation). There were 20 numbers ahead of me, and after half an hour was still 10 people behind. It was hilarious watching people walk in, see how many people were ahead of them, and curse while they leave. One lady yelled «screw you I’m going to the UPS store!!» While waiting I was even able to go to Gordo’s and eat a whole burrito. When I came back I was still 5^th in line. When it was my turn, they clerk says «oh, you don’t have to wait in line to pick up your held mail.» I hate my life.

Terrible service. Indifferent, unprofessional and so slow. Waited 45 minutes today. There was just one person working in the front and it’s two weeks before Christmas. Meanwhile, you could hear multiple other employees in the back laughing and chatting it up. I saw many people give up and leave. Apparently they have been understaffed for weeks because someone is out on medical leave — this happens, so why not hire some temps or reassign people, just like any other business would do. I like the idea of the post office and don’t want to see mail delivery privatized. But this sort of service makes me feel like a fool for trying to support the post office when they obviously don’t care about doing a good job.

Why is there consistently only one person working and a huge line each time? Essentially saying don’t value our customers time. Minimum 30 – 45 min wait EVERY TIME. The poor people that do work here are bombarded with nasty comments and death glares. Staff appropriately and hire some help! The one star is for the employees that have to endure!

Worst PO branch I’ve ever dealt with. Slow, rude, wrong mail in box, mail returned to sender because they didn’t think we lived there anymore, mail hold not delivered as promised, now, a complete week of mail LOST!!! IS THERE ANY WAY TO REASSIGN MY ADDRESS TO ANOTHER BRANCH!

This place is absolutely Kafkaesque. Now I understand why people «go postal.»
On a Saturday morning, the wait must be 45 – 60 minutes — I don’t know, because I left long before my number came up. And that was to buy ONE STAMP! They used to have a stamp-​vending machine, but they took it out, so everyone has to wait for the ONE clerk who is slow and does not seem to know what she is doing.
I have been to better post offices, so I know that the system can work. Does anyone from USPS read these reviews? Do they care?
Second star for the very friendly folks trapped in line with me.

As a student, clear winner b/​w this one and the one on Durant and Telegraph. The workers here are way friendlier, happier, lines are much shorter. The only issue is limited parking — literally 6 spaces. Have to park on the street most of the time and hope I don’t get a ticket for not paying the meter!

We made a stop after one of my regular kaiser appointments. I had a pkg to mail to my brother and a couple of pkgs for people from my
club.
There was no line! A very pleasant clerk helped me. She patiently counted out the postage on the assortment of 37cent and 39 cent stamps I had affixed to the pkgs.
I picked up some Batman forever stamps – YES! She commented in disbelief how the majority of customers did NOT want the Batman stamps. I totally agreed with her.

This is a joke right?
I work at a business in Elmwood. Our mail is delivered and picked up sporadically– I mean once a week sometimes. I called today to ask for them to please have whoever works our route to come everyday. We have time sensitive materials that need to be delivered and go out. I’d give them a half star on top of the automatic one for actually picking up the phone. But, they hung up on me! I called this morning and yesterday to complain about not having our mail delivered or picked up (remember I’m calling from a business address) and they had the actual audacity to hang up on me. Right in the middle of me talking! How?! I just do not understand how a government employed «professional» adult thinks hanging up the phone is an appropriate response to a customer trying to get her mail.
It isn’t just being hung up on. It’s that on top of the months worth of undelivered and picked up mail. It’s there total disrespect for their work. The lost and missing mail! And these complaints will go completely unheard.
The worst part about all of this is that there is no one to complain to and no one to correct these flaws. Phones are rarely answered, stops on routes are forgotten, mail constantly goes missing, no one competent in charge. Terrible.
It must be a joke.

Probably the worst service I have ever had at a post office. First, the facility looked like a tornado hit. The staff was working at cleaning up, but really isn’t that something you should do before you open up. While they were cleaning up, they continually asked me to move my stroller, which got really annoying. Second, there were no priority mail shipping supplies. I wanted a small box, but none were to be found. I tried a medium box, but they had no tape. They told me I could buy some or go home. What happened to the Priority Mail tape? Finally, I just purchased a padded envelope. All in all, I spent $ 5 more than I needed to. Thanks USPS, really going to be around for the long haul with your excellent service.

The staff is cheerful and friendly, and are able to converse WHILE they are doing the work, so they are efficient as well. I don’t understand the terrible reviews from last fall – my own experience there over the past 12 years has been very good except for some difficulty in keeping track of when we are out of town, so they have delivered visible mail while we were away.

Wishi i could rate 0 star. A saturday line of 20 ppl and only 1 person working. Poor dear she is a champ in the midst of this chaos. USPS, get a clue. Mb if your customer service were better …

Berkeley Elmwood branch: 2705 Webster St, Berkeley, CA 94 705
Our USPS does not deliver smiles, but unreliability!
They charged me for service they did not deliver, are not willing to take responsibility for it!!! At the end of Oct, I stopped in the Elmwood branch to send an International mail. Garry at the counter was helpful, and instructed me on what to write on the package, and what forms to fill-​out for the custom. He charged me about $ 30 and told me that my package would be delivered in 2 – 4 weeks. However, on Friday Nov 14, I noticed that my package was returned. Today, Nov 17, I spoke to a Supervisor (Mr. Richard Fields) at the branch, and he told me that his employee, Garry, was new and currently in training, and that he would make sure that Garry learned his job. HOWEVER, he said that «We are not liable for the mistakes our employees make!», and that my $ 30 was gone, and I had to redo the process again paying out of my pocket!

The absolute WORST post office I have ever dealt with, I have lost collectively over $ 1000 in postage and merchandise through this office and not a single time have they so much as issued an apology or offered to help with claims, but why should that be surprising for a government office.
I have been made to jump through dozens of hoops in regards to this post office, I have been told I am to blame for my post man leaving my mail out on the street when it doesn’t fit in the mail slot and is stolen so I had to register my address with them as «DO NOT LEAVE ON DOOR STEP» the problem persisted several times after and then I was told I had to write a sign on my door «DO NOT LEAVE ON DOOR STEP» and again, I complied, its a full 8.5×11″ sheet of paper with massive bold letters even so they can’t use size as an issue, again the issue persisted and I’m told to also have senders write «DO NOT LEAVE ON DOORSTEP» ok so let me get this straight, the scanner from USPS says DO NOT LEAVE ON DOORSTEP, my door says DO NOT LEAVE ON DOORSTEP AAAANNDD the god forsaken package says DO NOT LEAVE ON DOORSTEP and GUESS WHAT? My packages continue to go missing, even priority insured packages with tracking! THEY MARK IT DELIVERED AND LEAVE IT ANYWAY!!!
Then on top of it they don’t offer any assistance or insight into how to file a claim or how to resolve issues, I have spent more time trying to navigate the moronic logic of BALINE than I do in their neverending lines. After 4 years of trying everything imaginable to make it work I am now forced to spend money out of pocket to acquire a PO Box at another location because God help those people if I ever have to step foot in that office ever again.
It’s a shame because a couple of the employees behind the counters are very friendly (younger shorter woman and tall slender man) when you finally get to send your mail through them, I feel sorry for the day they loose their jobs when mail becomes an exclusively privatized sector, but they can turn to their coworkers, namely BALINE and know why no one wants to use the USPS anymore.
The absolute WORST. I hope the post master keeps tabs on their offices Unilocal pages. I detest what Unilocal can do to some businesses, but this is the last straw, 4 years of AWFUL service and lost AND damaged property earns you a NO STAR review in my book.

Worst custom service EVER!!! Moreen who works the front has an ugly attitude and is completely rude!!!

Please get a vending machine for stamps. Waiting close to 20 minutes to buy a book of stamps is ridiculous. Everyone who worked there was very nice, though I was paranoid that my meter was running out!

So, the reviews on this place are legit… yes, a post office has legit reviews! I got here, grabbed my flat rate box, went to my car, stuffed the box, sealed the box, went back inside, took a number, went to the counter when my number was called, completed the address info on the box, paid, added insurance, got my receipt, and strolled on out the door.
Having the number system lets you know this place is about organization and order. The employees behind the counter are pleasant and cordial and they make it easy to get in and out quickly.
I actually drove out of my way (by about 15 minutes) to get here, all because of the high Unilocal ratings. haha! The things I do when I’m running errands.

This is my favorite Post Office. It’s not young and fresh, it’s not UPS, it’s just the best local post office, and the guy at the counter is the best Postal Officer I have ever had. The long lines are inevitable when you only have one officer to provide 100% customer service to each person. The manager there (indian dude) is also very helpful and he won’t hesitate to go to the back and find your package. My only complaints are of the postal system, not this branch, and that the actual mail carriers that come to my house always forget to leave the package notice when I get packages from overseas.

So far everyone who works here is awesome. Friendly without being flirty (because who likes being hit on my the post man?), quick with their work, and honest with any mistakes made.
They’ve even saved me money by telling me about «Media shipping!»
Now all they need is one of those automated stamp machines.

I feel weird rating a post office, but all these other people have and I checked in here, so… here goes.
I came at a time I knew there shouldn’t be too many people, around 10 am on a Friday morning. There’s only a few parking spots but they were all empty, and the post office itself is small with I think 2 counters. I didn’t have to wait.
There’s also a circular drive-​through you can use to drop off mail, very simple.

The only thing I don’t like about this post office is that there is not automated stamp machine, but that’s not their fault. Thus, –0 stars.
The employees here are so friendly, and they are efficient. If you think it’s taking a long time to get served, just watch the counter. Okay? Now wait for a long pause in the transaction. Great. Now see who’s holding it up? It’s the guy who thought he could ship a cat in a paper bag. Just stuff the cat in the bag, put a label on it, good to go. So the employee has to wait while the dude gets his cat parcel-​ready. Not the employee’s fault, –0 stars.
Once I was the last person in the post office after closing, and the youngish guy behind the counter spent about ten minutes sharing some *very* valuable life advice, that I simply cannot repeat here. +20 stars.
Oh, back to those postage machines. For a while there was an official sign on the inoperative machine that said, approximately, «For your convenience, this machine will no longer be in service.» I shit you not, that’s what it said.