US Post Office

The location is on a main street and after 4 or 5pm it vets pretty backed up and parking becomes very limited. During the early afternoon theres two workers but for some reason when it comes time for the mail rush there is only 1 person working with a long line. So come early if you can for easy parking easy travel time and better customer service.
More on usps:
I wasn’t home to sign for my package so the mail carrier left a note. I filled out the note for redelivery and placed it where my mail man could see it and i also did so online just in case. 4 days later i still haven’t received my package and the phone number on Unilocal is disconnected and i sent an email to usps but never got a response. I went to the actual store where i was helped by a friendly woman who looked in the back, but couldn’t find it. She searched more after hearing her open a few doors she found it! Its like usps never even attempted to redeliver my package. Word to wise, if you have a notice that your package could not be delivered because no one was home to sign for the package, instead of redelivery just go to the post office and pick it up the next day.

Despite the poor reviews, I went there on a Monday 1:30pm to mail a package and was in/​out in less than 15 minutes… not the end of the world.

I will recommend to Ebay
NOT TO USE US POSTAL SERVICE !!!
because their delivery people leave packages
unattended on the doorsteps, which means that
THEY WANT OTHER PEOPLE TO HAVE ACCESS
TO ITEMS BERKELEY CITIZENS BUY ONLINE AND
HAVE IT SHIPPED by US Postal Service.
I think they now decided whether You should receive
package that You ordered online and paid for it.
Look like Morals and Honesty is not in Vocabulary of
Government Workers especially US Postal Service
workers. And You can’t even complaint, because
the will call police that You acting terrorist like.
DO NOT USE USPS !!!

When I went to pick up my package which was supposed to be ready for pick up 10 days ago, they couldn’t trace it at first. But the supervisor was nice enough to take my number, find out where things went wrong, and got it delivered to me on the same day. It was a very important document, so thank you so much!

I came around 11am on a Friday and there was a steady line of 5 – 8 people with only one person at the register. For a few minutes, a second guy came, but then the girl went on break so it was back at one.
The building is generally clean and I appreciated their labels on everything, especially noting that the priority boxes are different from flat rate.

This review is specifically for postal worker Theresa (Teresa?) Gonzales. Long story a bit shorter, we were supposed to receive our passports — had paid extra for them to be expedited and told they’d arrive well before our trip. Cut to 2 days before we need to leave and no passports! After tracking things down (shipped here, sorted there, then scheduled to arrive EITHER in Berkeley or Oakland), we ended up getting connected to Theresa who personally offered to keep an eye out for our envelopes and said she’d call us as soon as they arrived (even gave us her cell # in case we had any questions!).
While I did take off one star for the time I’ve gone in and found the location to be understaffed and slower-​than-​expected, Theresa gets all the rest of the stars. I’ve not seen customer service like that in a loooong time (much less from the postal service).
Hope she gets formally commended for this level of customer support. Thanks again Theresa!

Do yourself a favor and drive the extra distance to the second nearest post office. This location is never without a long wait. I came early at 8:55am to be first in line… which would be helpful if they opened on time. Now it’s 9:15am, I’m first in line but they’re still not open… sigh. Fellow post office goers are throwing a riot, but I don’t blame them.
Also, I’m probably going to get a ticket.

Bad even for a post office. Long waits just because they don’t care to have more than a single person doing customer service.

I missed my very important certified mail at home. I got a slip saying my item is ready to pick up after ⁵⁄₁₅ at this post office. I came in on the 19^th Tuesday. Ali Garcia the manager went back and checked for about 15mins. Came back told me it’s not here and wrote down a name and two numbers. So I called right in front of her. One number is busy tone the other just rings and no voice mail or nothing. So I asked her what is up with that? She just told me there is nothing she can do but me keep calling. I’m like this is a certified mail which mean important and it shouldn’t not able to track it. She started being really rude and saying there is nothing she can do and walk to the back and never came back. So guess what? There is happen to have a 1800 number u can call. And guess what I just located my item by just talking to a Robot on the phone by telling IT my address. As simple as that and the fact that she is the manager there she should know all this. She got extremely poor customer service. No idea about her tool and system. Not able to help out the local customer. She wouldn’t even qualify for a ROSS job in my book!

Really bad post office with long lines and poor service. They frequently put other people’s mail in my box. They even put someone else’s invoice in my PO box, meaning they delivered their own bill to the wrong address.

Went here to send out my tax forms. There was no line when me and my BIL arrived. Upon completing our forms for certified mailing, there was a very long line that formed quickly within a matter of minutes! Glad I was able to go in and out without any hassle.

Saying this place is a dump is being kind. The employees are not helpful and seem to think its not important to know how to do their job. I won’t say that they’re outright rude but I can’t say that they understand the concept of customer service.
This post office misplaced a very important certified letter. Apparently there’s no process for keeping track of things and no one is willing to take responsibility for the issue. It’s sort of hilarious but at the same time frustratingly unexpected. I’ve already visited the office twice, following their instructions and now have to return a third time and I’m sure I’ll be starting from scratch again with another postal employee who has no idea what they’re doing.
This demonstrates a shocking lack of respect for customers time. If I treated my customers like this I would certainly not expect them to pay for services or ever come back.
It’s sad how poorly managed and maintained the U.S. Postal service is today and I wish I could just stop getting mail entirely.

I have a small business that uses USPS almost exclusively. I drop off here 6 days a week. Here are my thoughts about Station A.
+ Open until 3pm on Saturday. One of the latest in the Bay Area
+ Parking until 1:30, 3:30, 4:00 depending on which sign you believe (there’s one for each!). The only reason they close it early is so their trucks have a place to park. It’s not to be mean. They usually lock the gate at around 4pm I’ve noticed. Also people park here and shop elsewhere. I’ve seen it. Other PO’s don’t allow customer parking at all.
+ Treat clerks nicely and they will treat you nicely. Simple as that. I’ve found that most are nice.
+ They try and personalize it as best they can. It’s not their fault the place is a dump. I appreciate little things like Valentine’s or Xmas decorations.
— Pickup door (for notices in PO boxes, etc) often has a «wait in line» sign.
— The place is kind of a dump. Inside and out. What can they do about it? It’s not the fault of this office. There is ZERO to spend. Should the employees re-​landscape out of their own pockets?
— Packages not always scanned into the system as they are required. Often the first scan will be the West Oakland unit. Now that eBay monitors tracking, it is more critical.
As far as the USPS in general, we ship about 3,000 packages a year. A tiny handful get mis-​directed and delayed, but we’ve had maybe 2 packages lost in 7 years. And the vast majority make it in 3 days or less. Try going to FexEx or UPS and seeing if you can get that same speed for a few dollars.

They lost my package — an old family photograph in the original frame. 100% irreplaceable. I put the special tracking on it like the post office I sent it from suggested for something so precious.
It said it was delivered. It wasn’t. It never reached my doorstep. I called this location 11 times over 3 weeks, giving them all the information I had regarding the package and they said they’d make some phone calls and would call me back. THEY NEVER CALLED ME BACK ONCE I ALWAYS HAD TO CALL THEM. My last call with them they said there’s nothing they could do. They don’t have the package. They don’t know where it is.
I never got the package back.
I will NEVER send anything using USPS again. I’ll FedEx or UPS things from now on.
⁰⁄₅ stars.

Everyone senses the post office is on its last legs, and a trip here only affirms my wish that it would just hurry up and go the way of the pony express.
I hate when you get a notification that you’ve received certified mail or that something could not be delivered because it means a trip to the post office. So, I arrive (in the rain) and I think «great, there’s no line, just one person being helped and 3 other staff members behind the counter. I’ll be in and out of here in no time!» No such luck. Two of those people were hanging Christmas decorations and the other person was doing, I’m not sure what.
I think I waited 10 minutes for the one person who WAS helping customers to finish with the customer who was already there when I walked through the door. I handed her my notification slip, and she put on her jacket and said «I’ll be back.» After 5 or so minutes she came back empty handed and said she couldn’t find the item. Another person took the slip and said «let me look,» but she, too, came back empty handed. This woman said that lately postal delivery persons had not been bringing items for customer pick up back to the office in a timely manner. That’s great, but it doesn’t help me.
I am sure no one from the USPS reads this or gives a crap. Unlike «real» businesses that you can stop patronizing, the USPS has you over a barrel in certain scenarios like this. I guess I’m just venting, but this is one travesty of an operation, and the reviews of others bear this out.

The employees here are generally courteous and helpful, which I greatly appreciate. Albeit this station seems understaffed sometimes, it is not hard to notice the postal clerks are making an effort to provide good customer service.
However, an organization is only limited by their leader. The «manager» of this post office is one of the worst I’ve seen after the one at Barnes & Noble Pleasant Hill, which had recently closed down. If it weren’t for the hardworking clerks here, I would not have given this post office any credit. This woman had others (including a fedex employee) and myself wait for almost an hour for our packages, and when the fedex delivery guy tried getting the manager to ameliorate the situation, she flippantly told everybody to just wait a few more minutes and walked away laughing! Most of the people in line were disgusted by the insult that they left. For the sake of the good postal clerks who work here, it behooves USPS to FIRE this so called «manager».
By the way, this review is way overdue.

Inefficient and somewhat annoying describe this PO the best.
A few months ago they lost a package. After nearly three weeks they had the package at another post office. They almost returned it to the sender!
Earlier this week I had three slips to pick up packages. I rang the bell and the woman saw it was me and told me to go into line.
The lack of staff is another problem. It’s their Union that prevents them from staffing more especially during lunch hour.
I have to go here because of my packages. I am glad that they finally got the idea and are dropping off packages now.

So I come to review and see all the great reviews. In short im sure some of the workers are great but they are overshadowed by high paid incompetent coworkers.
1.Sent package with high value item, three 000’s (of course i didn’t opt for insurance this time). Its lost been a year now. Last i heard it was in los angeles or new jersey .
2.What does it take to deliver a package to me? A doorbell ring or knock. This is the third time always on the weekend, Im waiting for my package only to see a pink sorry we missed you notice. Three times !!! really. The doorbell sits next to the mailbox, Three steps to my door, which is five steps from the street As I was told you are suppose to attempt contact on delivery.
3. I guess postal agents thinks its funny you need your packages asap for work, because they laugh as if it doesn’t matter.
4. Thanks for the field agent referral. Sounds like their too busy too help me out…
I advise everyone stay away from here. The postal service is in trouble and I see no reason to save it, it cant be that difficult and its sounds like a great job. maybe hire people that care
Always insure valued items and perhaps pay a bit more and use a professional carrier

The employees here are generally friendly-​ish and reasonably efficient — but there always seem to be too few of them, so lines can be long. I think the staff here try a little harder than at other post offices in Berkeley.
There is a separate window for package pick-​up, and that can get you faster service if all you need is to pick something up (ring the buzzer) — but sometimes no one is around to staff it, and you have to wait in line or at least wait for one of the employees behind the counter to have time for you.

Minus 4 stars for «closing» the parking at 3:30. Yet another instance of a local post office (or shall we say fiefdom) making up whatever «rule» they want. Yo, the parking lot is there for the convenience of your customers! My small business spends $ 30K/​year with USPS, and yet they have no clue who I am and refuse to allow me to park in the taxpayer owned PARKING lot after 3:30pm. Thanks for making it so easy to be a customer!!!
While I generally admire the USPS’s ability to deliver so many mail items to so many rural towns across America in 3 days or less, I have to say that the physical condition of most post offices has become a national embarrassment. Station A is no exception. The retail displays appear to have all been vandalized sometime in the late-1970’s with no effort since to repair them. «Signage» generally consists of pieces of torn paper with handwriting taped to various walls at strange angles. The stamp machines are always out of the most common denominations. Empty bins are only available on random days and there is no formal process for requesting them. The list goes on and on…
Finally, let’s add back 1 star. Most of the folks that work here are generally helpful. Unfortunately, they’re saddled with a debacle that Congress has created by failing to make the hard choices required to right the USPS ship.