U-Haul of Berkeley

Avoid this F*****G place at ALL costs. My boyfriend was moving so we stopped to pick up some moving boxes. My bf paid with his credit card and this heffer named Kimberley asked for his id. When my bf gave her his id she asked if the address matched the address the cc was synced to. Now, I understand verifying a cc card with id but, I did find it strange that she was asking about the address. Since my by was moving he said no and the girl (I’ll call her a girl because no grown ass woman behaves like this) said she can’t accept the cc then. So, I gave my card instead to pay for the boxes. She then enters in double the amount we were paying into the computer and says that the computer has been acting up all week and to ignore that and promises that I was actually charged the correct amount and will have a receipt with the correct info on it. She was correct, I was charged the correct amount and my receipt reflected this. We left the Uhaul place but I still felt strange about the whole address thing. Later that week, guess who’s card has been shut off because there has been some attempted fraudulent charges? MINE! This ratchet a** b**** tried charging like $ 300 at Walmart, $ 200 at the hair shop (girl I saw your mop of a mess hair, ain’t no amount of money going to fix that boo boo) and another outrageous charge at some music store (could she be anymore stereotypical? Way to represent us black folk poorly). This Kimberley girl took my address and info and stole my identity/​cc info. I filed a police report against her. I also believe that she is skimming Uhaul (increasing the amount people pay via card in the computer and pocketing the cash at the end the night). Worst customer service ever. Just don’t go to this place for the service and the risk.

Terrible customer service. I ordered boxes online. When I went to pick them up, I confirmed my purchase by counting the number of boxes that were pulled aside for me. The customer service agent made a snide remark so I asked her if I offended her by counting the number of boxes. She replied, «yes,» then made a comment about race. I tried to explain to her that it had nothing to do w/​race (seeing that she and I were both of the same race and that I even check to see if my fries are in the bag when I go through the drive-​through at McDonald’s). She continued to have an attitude as she walked out of the back door of the store. I REFUSE to spend my money at that location if that’s how they treat their customers. I am very disappointed.

The employees at this facility have always been the least customer service oriented of any business I have ever worked with in my entire life. I will never do any more business with U-​Haul, whether in Berkeley or anywhere else in the world. I do not understand how this company remains in business. Why are there not more alternatives for rental of trucks and purchasing moving supplies? It almost seems as though the employees of U-​Haul are specifically trained to not smile, and to be specifically unfriendly and uncooperative.

Terrible customer service. I just tried to return unused moving boxes and the girl behind the counter (who was beyond rude) said they couldn’t take them back without a receipt. The boxes themselves advertise the great buy back policy with the receipt caveat in small print. So lame. Who can keep track of receipts during a hectic move?
When I first arrived in the store, struggling with this huge package of boxes and approached the counter, the girl working there said «first of all, you can start by coming into the middle lane.» I guess there were 3 registers but I was the only person in the store and she wouldn’t give me the time of day until I came to her. She could have taken three steps to the left.
I will NEVER shop here again.

I don’t know why this place doesn’t have 5 stars, but I have to say that I’ve been here twice now and both times I had the same level of excellent service. The lady behind the counter – I wish I could remember her name – was so polite and funny! When her scanner machine was malfunctioning she still continued to work with a smile. I always come here for my packing/​boxing/​moving needs. As you all know, it’s hard finding a place that works out, so I’ve been here a few times since I landed in the Bay Area. At least this place eases that transition.

Unbelievably bad customer service — we wanted to rent a truck today at the U-​Haul on San Pablo, and the woman behind the counter (sounding like she just woke up) said they don’t rent trucks, they only rent supplies. I said, uh I noticed you do have two U-​Haul trucks in the lot. She responded, Oh those trucks are just parked there. Well, I don’t have an answer for that, just walked out shaking my head. Lady behind the counter, do you have ANY sense of customer service?

They give you trouble when you want to honor the 100% buy-​back policy of U-​Haul.
I bought about 40 boxes of various sizes for my move and two extra large boxes (still flat and never set up) left unused after my move. I brought them back to U-​Haul not just for the buy-​back policy of U-​Haul, but for the fact they are unused and it’s such a waste to throw them away. To my surprise, the guy at U-​Haul looked at the boxes and told me they are «damaged». I couldn’t believe my ears and asked him where did he find the boxes damaged. He pointed to one corner of one pf the boxes and said it’s a little curved. And he said he expected the box to be brand new like out of stock. This is ridiculous! You will find these little curves on the boxes right after you move the boxes from the u-​haul store to your car! Any ways, it’s just two boxes and less than $ 5.00, but they made it a really unpleasant experience for me and probably many other customers.

I’ve found there is no such thing as free moving boxes. After looking at local stores and not having much luck, I decided to give up and buy some U-​Haul boxes.
I stocked up on what I needed, you can buy either flats of boxes or singles. Couple smalls and medium sized boxes, along with packing tape and a dispenser to make things easy. The hardest part is actually moving. Ugh.

When I first moved to my place, I rented a vehicle from them. I accidentally nicked it. This was back when they used to rent out vehicles at this location.
The woman who was inspecting the vehicle noticed the dent. She then privately had a talk with me. SHE SAID THAT IF I GAVE HER A FEW HUNDRED DOLLARS ON THE DOWNLOW, ALL OF MY PROBLEMS WOULD GO AWAY. I couldn’t believe my ears. I said no, and she quickly went all huffy on me.
I should have reported her. But everyone on that staff looked like they were friends of hers. I didn’t want to risk it.
When it came time to pay, she loudly shouted to everyone (staff and customers) that I nicked the van and therefore had to pay $$$. She wanted me to know that I could have paid her less.
I didn’t care. While I didn’t want to give this U-​Haul my money, it was better than giving it to her.
Stay away from this business.

From past experiences, I’ve always been against U-​Haul. Their trucks are crappy at best. Something always wrong with them!
But they sell moving supplies! So I went in on a Monday evening at 6:15pm to buy boxes. Parked in the lot and didn’t see a SINGLE U-​Haul truck in the lot! Wow!
I got my boxes though. It was a fast and smooth transaction. Go there for supplies, don’t rent the trucks!

HORRIBLE. This has got to be the worst establishment I’ve been to in a while. We are sitting here now, May 2, 2010 at 1:45pm. The hours of operation are supposedly between 9am — 7pm. But there is a sign on the door, which reads «closed 4 lunch,» with no indication of when they might return. We’re going to wait until 2:00 or so because we went out of our way to come here.
The last time we were here, about 2 weeks ago, there was only one person in front of us and one person behind the counter. This transaction took FOREVER. When it was our turn, the girl was helpful enough.
They don’t even rent trucks, only supplies. What kind of U-​Haul doesn’t rent trucks? Good thing we didn’t need one. If this establishment is going to continue providing crappy service, why provide any at all?
Moving is stressful enough as it is without the added frustration of little to no service. With all these dismal ratings, they should spare the public further frustration and inconvenience and shutdown this location.
Still waiting at 2:10…