Senior Helpers

My husband and I had a great experience with this agency on solano Ave. My husband had severe ms. Save a few miscommunication with someone named Stephanie, Paul and Susan and our regular staff were very personable, professional, and thoughtful. They even attended my husband funeral when he did end up passing, which was great considering their busy schedules. They found us the best employees in the shortest amount of time compared to two other agencies in the area. I say go, be very specific about your needs and above all talk to Paul he just rocks.

DO NOT ENGAGE SENIOR HELPERS IF YOUR LOVED ONE HAS DEMENTIA. They may be fine for seniors without such issues, but it was a 3-​year DISASTROUS experiment as far as my mother (who has dementia) was concerned. An ongoing difficulty was that of providing a bath for my mother, who has dementia. The caregivers just did not seem to know how to accomplish this once a week. We brought this to the attention of the agency, who promised to do better. The situation did not improve much, but we later found out that the caregiver had been claiming to the agency that she HAD been bathing Mom once a week. The agency checked in with its caregivers once a week to monitor things, but went several months without checking in with us. A visiting nurse from the agency made an appointment to come by but did not show up and did not call until several hours later, but did not make a follow up appointment. On at least two occasions, the caregiver made Mom’s bed without changing the sheets, even though they were soiled. On another occasion, I came home at 1 p.m. at the end of a shift and found that Mom was still in bed and had not had her incontinent underwear checked in over 48 hours, nor had she been fed or given her medications. The caregiver had been focusing on the «best practices» she had learned about carefully labeling food in the refrigerator. However, she completely missed the (common sense) «best practice» of caring for the client properly.
To be fair, they did a lot of things competently enough, but I had to supervise them very closely and repeatedly ask for things to be done. A lot of time on the part of one caregiver was spent sitting and talking with Mom (resting from her other full time job, it seems) and doing the bare minimum.
ON THE WHOLE, VERY UNSATISFACTORY.