RadioShack

The battery for my car key died and I couldn’t turn on the «push to start» car because of that. I came to RadioShack Sunday morning at 11am as soon as they opened and there was already a line. The two employees did everything they could to help, and helped me get and install the battery in my car key. Efficient and great costumer service!

Fail. I’m in Oakland going to an event where we need a special cord to hook up tech. I call this Radio Shack to see if they have the product before I drive there. Yes, the guy who answers the phones says, they carry it. Ten minutes later I’m there and the two guys there say they don’t carry it and who did I talk to. Maybe I called another store. They get the request all the time but don’t have it. Nick, the other guy who probably answered the phone isn’t there but they don’t have it anyway. Grrr.

Excellent customer service. All 3 people greeted me. 2 helped me. They were knowledgeable about the product (speakers), knew about the best discounts I could get, let me try different speakers out, were friendly and personable. The store itself is bright and welcoming. Going to an electronics store where the people working there know their products is so necessary! And rare in this day and age.

These folks are the best ever! Despite the increasing corporate trend of moving away from customer service, the crew at this RS is very helpful, friendly and professional. It still feels like a neighborhood store, despite the garish new store design.
The chairs are no longer in the store, so there is nowhere to sit, even if a customer is disabled, tired, or waiting in line.
The store now looks very stark and uninviting, the harsh colors, the
, etc.
The people in this store are much better than those in SF, and other local east bay radio shack stores. Whether it is a minor question or a gnarly problem, the staff here do their best to help.

This is my «Go To» place when I need electronics, batteries, etc. Always dependable. Sometimes they run out of things, but not often

Impeccable customer service always makes my day. My car alarm remote has been out of service for months. And, on that particular day, it was in a sad shape. The antennae was dangling, the spring had jumped out of the chassis & I needed to get my car alarm remote fixed. So, I walked into Radio Shack and found Kevin helping two other customers and a coworker simultaneously in a gentle, knowledgeable and professional manner. As they were deciding on their purchase, he asked me how he could help me and I placed my sad, dangling, car remote on the glass & he told me I needed this battery & he whipped out a mini screwdriver to align my antennae into the grommet properly. VOILA~! He was done in 2 minutes~! Thank you for being so efficient~!

While not a regular customer of Radio Shack in general (2−3x in the last 2 years), my recent experience at this store was terrible. I purchased a few cell phones from the Radio Shack on University Ave, because of a special promotion with Netflix. Because of this promotion (which indicated a limit of 10 promotion redemptions on
), I went to purchase 3 more at the Berkeley store, where the store manager indicated since I purchased a few at the other store, I couldn’t purchase these. I indicated the limit was 10 on their OWN website. He didn’t seem to care at all. No wonder Radio Shack is closing many of its stores and trying to renovate its stores. No amount of renovation can fix a bad business model and bad customer service. — Stay away from this location. — Most of the small electronics they sell are way overpriced and are significantly cheaper on Ebay.

A regular small radio shack store with regular radio shack goods. Staff were friendly.

Best as Always.
I can never find any problems with any radio shack store. It’s always so perfect, it feels unrealistic. Maybe I was dreaming?
Anyway, I got what I wanted. I paid a good price, and it’s still working. HAPPY!

After having a poor experience at the Albany Radio Shack on San Pablo, I came here.
I came in at almost 830p on a Saturday, thinking they were open until 9p. Even though they actually close at 830, they were helpful and friendly. Sanna hooked up my old HTC Hero and my new Samsung Galaxy S4 to the Cellebrite device and began transferring my contacts. (I’d tried on my own, and a helpful and sharp CREDO Mobile customer service rep couldn’t figure it out either.)
After a few minutes, it became apparent that it was going to take some time. The processor on the Hero made it slow. While I selected some accessories for my S4 with Jared’s (the Manager’s) help, only 10% of the contacts had transferred. Sanna offered to stick it out — even though it looked like it could take an hour — or I could come back in the morning. I told her I would come back in the morning.
I came back when they opened at 10a on Sunday, and there was a minor glitch that they figured out.
I’m coming back here when I need accessories or help with this kind of thing again.

I wrote a review of the San Rafael Radio Shack a while back and gave it five stars too. I went in to this location the other day and needed a weird cable and a really weird battery and they had both. And they were very friendly. The guys at Radio Shack know more about what you need than you do. No one should waste one second at Best Buy or some other place like that when they have access to a Radio Shack. For reals.

What a convenient location! Need a cable for your speakers? Perhaps a new phone, camera, wires, or other electronic and wiring goodies? This place is it!
Nicely located on Shattuck, this small but stocked and well staffed location has got you covered! Their staff is super nice, helpful, quick, and are great with returns. We bought a longer RCA cable than we needed, didn’t even open the packaging, and we were able to return it easily. The guys working that day were very welcoming and helped us even find the right stuff we were looking for. Prices are decent, you can honestly get some better deals elsewhere (ie: online) but for convenience sake and for knowledgeable staff, stop in here if you need something. I have been to many Radioshack stores and this one had THE best staff… by far!

I’ve been to this Radio Shack about a gazillion times, but my husband and I entirely stopped going for a year or so, because the service had gotten so horrendously bad. We went there a few times, each time trying unsuccessfully to get a salesperson to help us for 10 or 15 minutes, and then each time we simply walked out, disgusted. We decided not to go back.
BUT … I gave them a try again recently, and everything has changed. Apparently there’s a new owner and/​or new manager, and the service is now excellent.
In fact, I appreciated the change so much that I’ve been back a few times since then and plan to continue to give them my business, even when I’m just buying some AA batteries.
Edited to Add: I’m reducing my rating from 4 stars to 1 star, because I went back to this Radio Shack again today, and it has unfortunately returned to its previous terrible customer service. I went in looking for earbuds, but even something that simple was made impossible by the attitude of the employees, who would not even help me remove the package I wanted from where it was locked to the wall as an anti-​theft tactic. When the employees won’t take stuff like this off the wall for you, it serves as an anti-​PURCHASE tactic, as well. After asking for help and being rudely rebuffed, I left, and I was pretty pissed off.
This store was great for several months, and now it’s terrible again, so I have to imagine that they hired a good manager last year, and that person has since left, and they’ve once again hired someone who doesn’t know how to run a store. It’s unfortunate. This place is about 3 blocks from my house, but in the future I will choose to travel miles out of my way to some other electronics store in order to avoid the frustration and annoyance caused by this Radio Shack.

It’s a Radioshack. It’s a chain. They’re all the same, so what’s to say? Well the one thing that isn’t consistent with the others, is the staff. They are EXTREMELY friendly and helpful. I have seriously never seen such a friendly bunch of Radioshack employees. What else is there to say?

I don’t believe I have been inside a Radio Shack since 1996 in a mall in NJ. I remember it being dusty, dark, and filled with mysterious electronics.
My front bike light went out about a week ago. I went to CVS, Walgreen’s, and BIKE SHOPS looking for batteries to fit this weird light. Anyway, someone recommended I go to Radio Shack. Here is a place where someone actually knows something about batteries instead of just pointing to a display and telling you, «Yeah, the batteries are over there». They didn’t have the exact code batteries (E90?), but they went on their computer and found a battery that would be compatible with my light (N). I was helped mainly by Joanna. She was so friendly and nice. The other employees were helpful as well.
I don’t know what other Radio Shacks are like, but this was definitely a different store from what I remember from the late nineties. It was bright, clean, and welcoming. It seemed like it was well-​organized. Like I said above, the staff was helpful and friendly. I guess they have phones here also, so I might go check things out there when I finally give up on my 3GS iPhone.

This is the story of how I came to love the RadioShack on Shattuck Ave. I was in the middle of an analog music project, and wandered into this shop to buy some basic components (resistors, pots, caps, switches, a couple of common ICs) because Al Lashers was closed (which is, for the record, a much better-​stocked shop for DIY/​hacking/​repair parts). Having completed most of my list, I waited in line to be rung up. Upon looking over my purchase, the clerk asked «They send you here from Noisebridge?» and I replied «What’s Noisebridge?»… and was introduced for the first time to an epic non-​profit hacker/​programmer collective based in San Francisco that later come to inspire and delight me. We chatted for a while about the project I was working on, and the gent behind the counter seemed really excited about what I was working on and reasonably knowledgeable about everything. He apologized for their small inventory of component parts, but was able to suggest other solutions and we nerded at each other for a while longer. Not to be outdone, the fellow who stepped into line behind me jumped into the conversation and informed me that he had once (a long time ago) worked along side the engineer who developed the particular circuit I was purchasing, and was able to answer all my technical questions.
Every other Radio Shack I have ever stepped into felt like a Kiosk at a shopping mall, staffed by temps who were more interested in getting a commission for selling me an iPhone than understanding anything at all about electronics repair or basic circuitry. Not these guys. Judging by the state of other stores (and their limited inventory), I can tell the upper management of RadioShack is not interested in paying more for employees with any existing knowledge of their products, but this location has really won the lottery with such a great staff. Also, (likely due to it’s proximity to Cal), they actually restock things when they run out!

I did not physically go to the store, but I got very good advice/​recommendation over the phone. The staff is very knowledgeable, honest, friendly and patient.
In short, my t-​mobile phone broke just by the time the new iPhone came out. I called the store to see if they could walk-​in to pick up an iPhone (no preorder) and sign up for a new contract. Since the phone is in high demand, the staff told me that I probably would not be able to get one. However, he came up with a few quick-​fix solutions to help me out (for example, buy a cheap prepaid t-​mobile phone and use it until I can get an iPhone. Or, sign up for a new ATT contract to get a phone, any phone, and then swab to an iPhone within 30 days).
Despite being upset/​frustrated about my broken iPhone, I was very impressed by the answers/​recommendation I got over the phone. The staff is willing to help me out even though there was a chance that I would not stop by. However, I will definitely go to this store if I need any tech help in the future.

The stumbled on this radioshack when lost in Berkeley trying to find an AT&T store or Apple store to get my iphone fixed. The dude with the long hair in the ponytail was really helpful and patient with all the customers in the store, even though it seemed like he was the only one there. He checked out my iphone and tried to help me figure out the problem, and gave me directions to the nearest AT&T store and Apple Store. THANK YOU!