T-Mobile

I barely survived a «First World Problem» before classes at UC Berkeley! My iPhone slipped from my hands and landed on its left upper corner on the floor. And the screen went black! Mon dieu! I lost my connection and ticket to the world! I was so upset, I could barely function. I sent my GSI an email that I would not be in due to an emergency. It is an emergency – I had to make arrangements to get a replacement phone! I checked the Unilocal app on my mini Samsung tablet as to when Berkeley’s T-​Mobile would open for the day’s business. 10:00 A.M. Arrgh!
So I hopped on the bus and got off right in front of T-​Mobile. And waited patiently for the doors to be unlocked. One of the associates was wiping down the glass doors. I asked her (through the door) if there was any way I could get myself on the list. She informed me it was first come, first serve, yet she believed I would be attended to first.
At about five minutes to ten, the manager opened the door and told me that I could come in. I guess I must have really looked so miserable. I was attended to by one of the associates, John. I informed him about what happened to my floor landing on the floor and the screen going black. He gave me the toll free number for Assurant Solutions, the insurance carrier so I could get my claim processed and a new replacement phone sent to me. I was not in the mood and up to dealing with the phone tree. I asked John for help in bypassing to reach an associate. He instructed me to press «0» to reach an associate.
An enthusiastic associate named Ralph came on the line. I explained my dilemma and I needed a replacement phone. It was going to replace a phone I had acquired with them before. Unfortunately, I had to pay the deductible, that was the bad news. The good news, and just for me, I was getting a replacement iPhone 5c in blue with 32GB. Wow! Cor! I could live with that, getting an increase in gigabytes. More room for photos and apps. And there was the possibility of getting it as soon as the next day as it would go out by 20h30 (8:30 P.M.) EST the same day calling in my claim. And if not, it would be the next business day of Monday. Great! I was offered the chance to answer a quick phone survey. I did mention if this call was being recorded, it was two thumbs up and five stars. Ralph chuckled and thanked me. I was transferred to the survey and gave Ralph high marks by pressing the number as instructed by the recording.
When I hung up with Assurant Solutions, I thanked John for his kind assistance. And he responded in kind. I asked if there were any sturdy iPhone 5c cases available in this T-​Mobile branch. John informed me there were none available, it was go to the Apple Store or to the Verizon branch a few doors down. Okay.
I was quite pleased with my experience at this T-​Mobile branch in getting connected to Assurant Solutions in dealing with my «First World Problem.» I would welcome another opportunity to do business again here if given the opportunity and under better circumstances.
I long for the days when one did not need a mobile phone in one’s daily living. One needs a mobile these days to function in present day modern society. At UC Berkeley, they thrive on new media, socia media, texts, and email to stay connected. I was falsely accused of not being a new media person, I was more of a film person. I do believe the accuser sees me quite differently now, and is singing a very differnt tune. Perhaps like the song in the last paragraph.
Here is Weird Al Yankovic’s «First World Problems,» his satirical commentary of society and the young ones’ problems in the millennial era:
Off to Verizon Wireless I go. .. .

11/​28/​2015
Oooh yes yes! I will tell you all this! I had the BEST experience with Esmeralda today yes! That young lady is the GREATEST T-​Mobile rep I have ever met and I walked in to enquirer my account, she immediately went OUT of way to look into it and to my surprise, it was all GOOD yes! She even had the BEST Holiday spirit which I found delightful, full of Positive Energy and it reminded me being back home in Chemult Oregon, surrounded by Good people sharing the Christmas Holidays and they even had Classic Christmas songs over the intercom playing in the store too! During my positive experience interacting with her, I observed Esmeralda is Extremely dedicated to her job, her customers and has Personality Plus too yes! She really MADE my day and all because of her, I do have the Holiday spirit and I took that Great experience and shared it with my banker Ariel at Wells Fargo SF Transbay station and with Michelle her manager too! And Juan the Assistant manager is Super Good too yep! He knows how to treat the customers with Respect and be a Nice guy too yep! And I ATTEST to that… If you’re out shopping for tablets and the latest phones for the Holidays, go on over to T Mobile Berkeley and give their Worlds First Class Customer service a try! You’ll be GLAD you did and tell them Johann sent you:-) :-)

The salespersons here gave conflicting and wrong information. Furthermore, the manager wasn’t friendly whatsoever. Avoid this store if you can.

Been a loyal customer at T-​mobile for several years, but as I recently got a new iPhone, I wanted to put my old Norwegian SIM card in my iPhone 5 as a backup phone. As I was waiting in line at T-​mobile, we were told that they could in fact help me with cutting the sim-​card. However, when the woman behind the counter saw that the sim-​card I wanted to cut was not from T-​mobile, she refused to help us. She had the tool and everything ready and it would take her 2 seconds. Gave me a reason to look into AT&T at least…

The customer service at the Berkeley T-​Mobile store has gotten a lot better since my last review. I’ve gone into the store quite a few times, and Suhail has given me excellent customer service. There are quite a lot of new employees, and they all know how to provide excellent customer service.

if i could i would give them 0 stars t-​mobile is the worst comapany ever they are a bunch of scamers!!! dont infest into there plain continuing worst customer service ever!!!

I recently ordered phones from t-​mobile online, but found out I don’t get any service in my apartment. After getting the run around from customer service for almost the entire day and using up all my minutes on the old plan, I was super frustrated. The one shining light in my gloomy day was the store manager at my local t-​mobile store, Wanda. Wanda was very patient and compassionate. She even helped call the 800 number for customer service! Thankfully, everything has been taken care of now. Thanks for everything Wanda-​you ROCK!!!

Thanks to Suhail for finding that battery this morning.

Stick with AT&T for legitimate phone plans. Switching to Tmobile service was the worst decision I ever made this year. The staff is inconsistently helpful– the guy who sold us our family plan was awesome but when I came in to make a claim on my lost phone, the shop rep redirected me to THREE different customer lines even though I came all the way in store to get my claim figured out. Get your s together, Tmobile. TWO hours later, it was confirmed that there is nothing the company could do for me besides an «upgrade» for the full price of a new iPhone. Upgrade, you say? Paying off my balance and not putting another dime of my money here. Don’t waste your time.

This was, without a doubt, the best customer service I have had from a phone carrier and it’s all thanks to Art!
I went into the shop today hoping they could help me out with my faulty phone that wasn’t turning on at all. I was in there for probably just 5 seconds before Art comes over to help me. He helped walk me through the warranty process and all of a sudden I was walking out with a new phone on the way. If you’re going to visit this store, make sure you ask for Art! He’s the most helpful, nice customer service tech you will ever meet who is willing to follow up with you if something goes wrong.

This store is very unprofessional. Someone named Alex saw my cracked smartphone and kept trying to get me to buy a new one by saying that my phone was beyond repair. I told her that I just wanted to purchase a cheap phone and she kept pressuring me to finance something more expensive, which my plan did not cover. Not only that, she told me that I could go to Wal-​greens for a cheaper phone than what they had, but when I got there, the phones were more expensive. I returned to T-​Mobile just to buy a cheaper phone, which my initial intention. I got the feeling that Alex did not want to help me, because I was not purchasing an expensive replacement for my old phone and she treated me very rudely when I arrived the second time. Maybe there are nicer associates who help customers, but I did not have the same experience as those who gave five star reviews.

Well I’ve just had the worst experience with a cellular co/​this store. You know the 14 day return and cancel policy? Well, consider it toilet paper if this store has its way. I bought and used a device a total of 3 days. Service was intermittent up and down the east coast so we decided to return it.
Upon seeking to return and cancel, they said they couldn’t accept the device back because the «damage indicator» strip inside had changed color. We used it in a coach bus on the east coast, it never went outside. It was raining. So either the humidity strip is super sensitive and permanently changes after a day or two of humidity, or it was already set off when we first bought it. The packaging was opened and the device out when purchased, it could even be a restock for all we know.
The contract does’t say this strip is the determiner of damage. They don’t show it to you when you buy. The box it comes in isn’t even shrink wrapped! There were no real signs of moisture exposure like droplets or stains on the inside of the clear screen. I pointed all of this out, and they didn’t care one bit even though they couldn’t answer any of my concerns. The manager said «too bad.»
I would avoid this store at all costs — they promise one thing and do another. Honesty is not a part of their training I guess? Has anyone else had bad experiences like this?

I owe Art the biggest thank you for helping me out today.
I’m leaving to go out of the country for the next few weeks and will still need to use my US number while I’m away. I decided to switch to T-​Mobile because they’re very friendly for users who travel internationally. Art had me in and out of the store (with a new phone, and my old phone number transferred from AT&T) in 30 minutes. He also gave me his card with his email address in the (rare) event that something goes wrong with my service while I’m away.

These guys are awesome. I chose this location because of the reviews, and was blown away by the phenomenal customer service. The manager on duty deserves a special shout out — if only I knew his name. Sorry.

I switched to T-​Mobile recently and activated my plan at this store. The customer service here was great — Yoshi got my unlocked Nexus S activated on T-Mobile’s network in no time. Wait time wasn’t too bad since I got in early, but a few minutes after I came in, there was a line behind so phew on timing.
Highly recommended!

They are nice and helpful.

Candy, the manager of this store, really impressed me. Last week, I switched to T-​Mobile but something went wrong with the «port» of my number from my old carrier. She was tremendously professional, sympathetic and helpful in resolving this problem. The moment I walked into the store, she greeted me, explained the waiting process, and put my name on their list. When it was my turn, she listened carefully to the problem, immediately came up with a creative solution, and efficiently put it into effect.
A week later, when my phone arrived, I called her to finalize the activation of the new SIM card. She remembered me, solved my problem, and expressed concern about whether my wife’s phone was working. At that point, I wasn’t yet sure. At the end of the day, she left me a message saying, «I haven’t heard from you but wanted to make sure your wife’s phone is working. This is my last call of the day, but if you need to talk to someone, here’s who you can reach tonight.»
In short, her service was way beyond what I expected, and certainly far above what I normally receive from large companies.

I found myself in a little pickle when I dropped my three week old smart phone from a distance of four feet onto the tiles of a bathroom floor. Not only did the front shatter, the touch screen was fried. I couldn’t even turn the darn thing off.
In a frenzy, I decided to visit the T-​Mobile store (my carrier) after class. Thankfully, it was still open! This location is open until 8pm on most days, which is so nice for students like me who have class until 5pm.
After waiting for about 20 minutes, I was helped by a very friendly and knowledgeable sales representative. I was able to check out a loaner phone («dumb» phone, but it does the job) for $ 54.50 as I sent the shattered smart phone in for repair. I recently returned said loaner phone and am pleased to announce that I was fully refunded.
In summary: Very knowledgeable and helpful staff, open late, but you may have to wait a little bit to be helped.

3.5 stars (4 for friendliness, -.5 for slowness)
Dropped by this store after work to get my contacts moved to my new phone! I was super duper worried because my old phone wouldn’t even turn on. Luckily, one of the sales reps (Kevin) took care of it immediately, and I got them all back!
While the store is small and there aren’t that many sales reps (expect a 20 – 30 minute wait!), they all definitely know their phones and can help you out!

I don’t know why this location got such good reviews. Whenever I go, there is always a line of a few people. I don’t really mind the line, but I thought I’d mention it since other people said there was no wait.
There are usually two staff. I’ve talked to a bunch of different people there and they always get my stuff done, no bells or whistles, but they’re not particularly friendly. Most of the time they look bored and as if they wish they were out doing anything but helping you.
I suppose this place is good if you want to get your stuff done, no monkey business, but I don’t like it because they’re so unfriendly to you.