Earthsake

Had a freakishly bad experience with Earthsake! Despite how pleasant the retail experience has been for me, to my surprise Earthsake is not at all the quality, professional, service oriented company I assumed it was.
A year ago, I bought 2 sets of their premium Legna sheets (over $ 1,000 each). One of the fitted sheets disintegrated and has a big hole in it (I washed them per the instructions). When I called them in hopes of a straight forward replacement, the woman on the phone said someone would call back who could help me. No one did. I called again and got an email back saying please send photos of the sheet to prove what happened, which I did. Nothing back. I email *again* and they replied that they’d check with the Legna rep and get back to me. Heard crickets *again*.
A month into this at this point, finally another woman calls and says they’re real sorry, but they can’t help me because it’s been a year since purchase and that’s just standard sheets wear and tear. However, she says, Earthsake would be happy to sell me the same fitted sheet again at a 10% discount. Incredulous, I laughed thinking she can’t possibly be serious. She was. Had I known Earthsake was selling me disposable sheets at that cost, I never would have purchased them. I politely suggested she let customers know that at purchase. She thanked me and said sorry about that, that she’d look into if management could do something better for me. True to form, I never heard back.
Earthsake is happy to sell pricey sub-​par products that they do not stand behind. Really good customer lost! (I’ve driven from Marin County just to shop there many times and sent many of my friends and family there too). Really short-​sighted decision for them given the power of word-​of-​mouth and how difficult it is to survive in retail with all the competition, not to mention how many smart brands today provide replacement for defective products, no questions asked. Why? Because they know that customer loyalty is critical for long-​term success, and because standing behind what you do is just the right thing to do.

I was finally in touch with one of the owners of Earthsake (after the initial Unilocal response, the delay was mine). He was gracious and accommodating — ended up putting me in touch with the manufacturer of the comforter.
I tend to buy the more expensive and very well made option when presented with a choice, which means I expect more of those things.
When I spoke with the manufacturer, he was immediately defensive concerning my problem. He told me that a minor repair would be more work (and thus more expensive) than a *NEW* comforter. I laughed at him, which isn’t nice, but… seriously?
We’re talking about a comforter. I’m not camping with this thing. It’s on my bed. I sleep under it. Not complicated. If the manufacturer’s excuse for bad design is «it would be expensive to fix» — which it was — I will happily buy elsewhere from craftspeople that design their products to last.
Back to Earthsake: again, the owner was very kind when we spoke and genuinely tried to help me, but you can’t help a bad product no matter your intentions.
Upgrading, but still not ideal because this is the most expensive item that I’ve ever had to retire because of a pathetic design flaw. I would certainly not buy another one.

LOVE THIS STORE! Have been shopping here for years! Always great service, friendly helpful staff and wonderful, interesting, classy things, gorgeous bed linens, great gifts and baby items.
It is one of my go to places on 4^th Street.

Unfortunately, I had a very negative experience with Earthsake. I have enjoyed shopping at Earthsake for 5 years until recently
I have a king lambswool Earthsake comforter that shortly after 1 year was in terrible condition. The inside batting balled up and there were areas with no batting at all. I didn’t deal with the problem immediately but when I was in the store recently I mentioned it to the manager. The manager gathered all the details including when I had acquired the comforter and how I had cared for it. She then advised that I bring it in as that should not have happened.
After several days they got back to me stating that they can not offer a replacement because it had been over 1 year and also they believed that I had laundered the comforter. I provided very specific information on how I had cared for the comforter (as directed by the care sheet provided) and certainly never laundered the comforter in any fashion (machine, dry cleaning, etc). The owners continued to say that they believed the comforter had been laundered.
It was very frustrating to be advised to bring the comforter back for essentially no reason but then to be accused of being untruthful was humiliating.
I picked up the $ 500 comforter and gave it to Goodwill.
Bad product and worse customer service.

A few times a year they have really great sales and I have saved a good amount on large ticket items, such as a loft bed for my daughter and a king size wool comforter for myself. The quality of everything I have purchased over the last decade has been outstanding and long lasting. Occasionally, I’ll stroll through the Berkeley location just to see what’s new in the natural and organic world of comfort. I’m never disappointed.
Final note, like another reviewer I experienced a price and delivery snafu and the management worked everything out considerably in my favor. They earned a customer for life.

Love this place so much! t They have a ton of little stuff from here like pillows, sheets, Zents concreta, lotions, some Yala wear (which is amazing bamboo clothing) also my go-​to place for all gifts! They have a great selection of items and a really nice price point ranging from dollar pins to thousand dollar bedding/​furniture, but all in all the staff is sweet and honest also very product knowledgeable for those big items like there exquisite mattresses and natural bedding. Even better that they try to incorporate local vendors as much as possible!

Had a mixup with the pricing of an item and the owner was super professional and helpful in getting it resolved. Not everyday that you find a store who’s owner is willing to step in and assist a customer like that. Seems like very high quality products in stock here and glad to have found this resource. Prices are not terribly cheap but you get what you pay for and I feel right about paying for quality when it comes to fabrics and beds and things that are so close to our bodies on a daily basis. Sales staff very knowledgeable about product offerings too.

Clean store and friendly staff. They have very small collection of cards and nice smelling soaps, candles, lotions, earrings. small collectibles, nice robes, PJs, towels, bathroom accessories, bed sheets, bedroom furniture, mattress etc. A bit expensive but I guess, they are very well & freedom made ;) (most of them are French or Italian make). I felt, it’s more like a luxury bath accessories/​textile/​collectible store rather than a furniture store.
I bought a soap and a card and the person at checkout made few mistakes running my card through and kept on apologizing.
Also, the store is mostly useful for moms with infants, as the store carries very nice cribs, bedding and stuffed animals for babies. All of them look so sweet and cute! Definitely checkout if you are expecting.

I received EXTREMELY poor customer service from this company. After taking several days to notify me that my product was out of stock, I sent an email asking them to clarify the timeline. When I didn’t hear from them for several days, I decided to call and was told it would be an additional couple of weeks before they «might» have their product, and then more time after that for shipping. Considering the high price of their shipping ($ 20+ for a pillow), I asked if I would be compensated in any way for the delay, and/​or if they would rush the shipment as an alternative. The representative flat out refused to do either, at which point I canceled my order. They might be fine for others, and I’m sure they do offer a quality product, but I for one will give my money to other businesses that actually take care of their customers.

I used to ignore this store completely, until I had my second baby and started to pay attention to textiles, towels, and soft and cuddly things again.
With sales person Beverly’s recommendation, I bought a «luxury» (ie expensive) Italian quilt for my baby, among other things like baby gifts and hand towels for a girlfriend who was having knee surgery. I love everything I bought. I love the quilt so much I’m going to take it with me to a solo trip to remind me of my baby. I’m a huge textile freak and have different hand towels stacked high in my cabinets, everything from Japanese tenugui to Turkish towels, and the variety and attention to quality is really amazing here. I always find something new.
I have to say Beverly’s knowledge about the stuff is the reason I keep coming back to browse and buy. She doesn’t necessarily know the prices (she just refers to the catalogue for that), but she really gets what I’m looking for, and the subtle nuances like a certain color or a particular hand.
Now I’m drooling over some over the top expensive bedsheets that she pointed out… I will probably get a set to celebrate my birthday. In the meantime, there are many high quality, affordable items here.

i purchased the Earthsake Harmony mattress (an encased coil mattress) over 12 years ago. I have been delighted with it ever since. It is a really wonderful, comfortable, perfectly supportive bed. I sleep really well on it and am so happy to have a mattress without toxic flame retardants or chemicals. Even house sitters who have slept in it have thought it was dreamy. Even after twelve years it remains perfectly comfortable, the coils still springy, and I am sure it will last me many more years. The purchase of a top quality organic mattress was on the expensive side, but so very worth while for a place that I spend ¹⁄₃ of my time.

Great buyers. Loved the selection and quality of jewelry and children’s clothes and toys. Ladies were helpful and not pushy at all. Gift wrapping looks expensive. Price for quality is perfect and I run on the frugal side.

Since I am a local, it’s really great knowing I can head down to 4^th, College, N. Shattuck or Telegraph and find just the right item and special gift. Earthsake is my shop for Thames products and specialty home spa items. I’ve gotten bridal/​baby shower gifts, gifts for chronically ill friends and just because your special gifts. Room Sprays, lotions, bath products are pricey — but well worth the indulgence. Today stopped in for a candle infused with woods & tobacco — and found it along with some close out room sprays and candles infused with burnt orange & cedar — at 30% off!

I’ve spent a lot of money here, buying organic mattresses, mattress covers, and wool pillows. Went in today to add one of their wool comforters to my son’s crib because I saw a 20% off bedding sale on their website. When I went into the store and found the product, I asked to confirm that it was on sale. The saleswoman said the mention of the sale was a mistake on the website. I asked them to honor it, since it was their mistake. She appeared to have an associate make a phone call, but the answer was «no, we will not honor that sale, and if you look at the website, the mention of the sale has been removed already.»
I was very disappointed but I went ahead with the purchase as I’d already driven quite a ways to get the comforter for my son. While walking to my car, I refreshed my browser on my iPhone to check their website and it STILL SAID 20% off bedding. That took me from disappointed to angry, as I feel like the salesperson lied to me.
For an expensive local business that I imagine relies on repeat customers and word of mouth, this was a costly mistake. I feel taken advantage of, and although I really like their products, I will not shop here again! I have also mentioned this business on lamorinda moms email group and database (distribution in the thousands), and I will be removing my positive recommendation of them as a source of organic mattresses and bedding.

Disappointing service and a lack of products.
I saw a product on their website which I wanted so called their Berkeley store. I was told they had it in my size. I was also interested in seeing another 2 products also shown on their site.
I was eager to go pick up what they promised to have in stock. Jumped into the car and made the long harrowing journey from SF to Berkeley during rush hour — plenty of near misses during my loooooong drive over.
When I got to the store, I asked about the other products first. No, they didn’t have that robe I scoped out in my size. No, they didn’t carry the poncho they showed on their site anymore. But, ah, the fabled comforter. They have that right? Sure, I was told all about it. I go to the register and… ah, woops… they can’t find the comforter in the size even though inventory says they should have one. So many minutes are wasted as they futz around trying to figure out where it might be. In the end, pffft, nothing in stock, so would I like to special order it? Answer: no. And I wish I hadn’t bothered wasting the gas, time, and energy to get out to this store.
Also, to corroborate what other reviewers have mentioned, the service gals need a lesson in courteous service. I don’t think they’re necessarily being disdainful based on customer appearance, but something’s off about their demeanor. One didn’t know much about the products and had to keep calling for help from the other gal who was in her own world puttering around the store (nobody else was in there for the forty minutes or so I spent there). Considering the high prices and the lack of people coming in, it would be wise to pay attention to potential customers and be knowledgeable (including about what is actually in stock).
²⁄₁₃: raised to three stars because the owner got in touch and seems conscientious

What a disappointment! The mattress was delivered wrong, twice! Deliveries did not show up when scheduled, if at all. But the really infuriating part was that the mattress, once delivered, was not 100% pure latex as advertised or promised! If you have purchased one of their 100% Pure Botanical Latex mattresses we would urge you to open it up to make sure that it is not partially filled with polyurethane as ours was.
While the people we dealt with at Earthsake were nice enough, after two months of trying to get the mattress that we had ordered, we gave up. They did refund us fully, but considering the aggravation, inconvenience and faulty product that they delivered, we felt that refunding us should have been the very least that they do.
We would never refer anyone to them.

Feeling eco-​friendly? Earthsake is about pampering and being eco-​conscious at the same time. It smells good inside and has a spa-​like atmosphere.
You’ll find snuggly slippers and throws, bed linens, all natural organic mattresses, eye pillows, socks, scarves, organic clothing for women, robes, pajamas, jewelry, massage supplies, soaps, lotions, candles, water bottles, and greeting cards. Bamboo clothing and sheets seem to be the fabric of the moment. Ornaments have nature themes (e.g., birds, acorns).
The kids section is particularly charming, with books, plush sheep pillow toys, and simple/​tasteful cotton clothing.
My picks:
* Cotton onesies that say Oakland or Berkeley on them ($ 28 each)
* Punch out felt ornaments from Roost ($ 35)

I’m really not in the «fluff stuff,» but I wandered into Earthsake tonight and found it’s really a charming little store. There is a collection of eclectic stuff from furniture, silly junk, linen, and potpourri. My kid bought the «I am not a Cup» a few weeks back and now they have colored lids to match your mood.
What was really impressive, the sales folk! These two women were just very kind and helpful. Like Unilocaler Anna W. Unilocaled, you can just go in there, mess with all the fun stuff like the «The Tingler,» which purports to cure many aliments and «shorten labor?» What was great for me is that these women actually encouraged my «bad behavior.»
I didn’t buy anything yet, but there is a sale this weekend and I think the leopard print rocking chair might be mine. And, I’m getting «The Tingler» too!

If I could rate it a negative number, I would.
Unbelievable attitude.
If you don’t look like you can afford their prices, don’t bother going in, even if you’re loaded. They just won’t recognize/​acknowledge you. I can’t say the customer service sucked; there was no customer service.
I’m just guessing but I’m thinking that many of the those that give it a good rating, well, they ‘look’ like they have the money and therefore, get some service.
We were there to buy, but left when in the empty store (!), the staff ignored us.

I stopped by 4^th Street in Berkeley last Saturday and was early enough to easily find parking. As I was walking on, a self-​absorbed Prius driver pulled out of her spot and nearly ran me over. I scooted out of the way as she stared off and oblivious to anything around her.
Earthsake sometimes has a similar elitist vibe among its green inclined customers. And yet the store itself is a more diverse proposition. Its wares are attractive, are of high quality, and at competitive prices. I enjoy browsing around and appreciate the friendliness and service orientation of store staff.