Z Gallerie

BUYER BEWARE. I’ve been a Z Gallerie customer for 25 years. Purchased a Cameron Sectional in Sept 2014, it had completely fallen apart by March 2015. We are a lightweight family of three, not hard on the furniture at all yet this sofa looked like we’d picked it up on the side of the road. Got absolutely no satisfactory response from either the store or the main customer service line. No response to my repeated emails with photos, etc. They did not respond to three attempts by the Better Business Bureau who contacted them on my behalf seeking resolution. BBB referred me to the Department of Consumer Affairs. My advocate there began trying to resolve the matter in October of 2015. They keep offering a resolution and then before it’s finalized, the person who offered it magically disappears to maternity leave or vacation or sick leave and my DCA rep has to start all over with a new Z Gallerie customer «service» rep. It’s now almost February of 2016, still no resolution. Worse customer relations I’ve ever experienced. Oh, yeah, the sales person lied to me about certain details as well.

BEWARE BEFORE PURCHASING FURNITURE!!! This entire process has been an absolute disaster. I first went into the store approximately 4 months ago and fell in love with a sectional couch. The couch was «custom made» supposedly, and the total price for the couch was around $ 2,000. I picked out a color fabric that I loved and the order was placed. The young lady that helped me specificially told me that I was purchasing two separate pieces and they’d be connected upon delivery, to create a sectional. Z Gallerie contacted me a few days later to inform me that the color fabric I selected had been discontinued. I originally cancelled the order after learning that bit of information and I now wish I would’ve stuck with my first mind. I still wanted the sectional so I decided to repurchase the couch and choose a different color fabric. I was told because these were custom pieces it would take 8 – 10 weeks for delivery (expected to be delivered mid November). Of course 8 – 10 weeks go by and still no couch. Now here we are today December 12^th and the delivery guys show up with couch. Even though it took forever, I’m excited to receive my new sectional, so imagine my concern, when I watch the delivery men drop one of the couches! None the less, they bring both pieces in, unwrap them and I notice damage on of the couches. Not only do I notice damage, but they also inform me that they will NOT be connecting the couches together to create a «sectional». Now I’m even more confused because surely I was under the impression that I purchased a sectional, a couch that continuously flows together to create one piece. The salesperson in the store even told me out of her own mouth, that the pieces would be connected upon delivery. At this point, I don’t trust anything having to do with Z Gallerie and refuse to keep the order, especially since the product was damaged. I get on the phone with Z Gallerie’s customer service and they inform me that what I purchased are two separate pieces that do NOT connect. What is the purchase of purchasing a sectional couch if you can’t use it as a sectional couch? If I cancel the order at this point, I will be charged a 50% restocking fee, because it’s a «custom order». Even if I get the damaged piece replaced I’m going to have to wait another supposedly 8 – 10 weeks all over AGAIN. My family now has no where to sit, but maybe that’s what floors are for? This has been one of the worst experiences I’ve ever had when it comes to furniture buying. I’m so bothered by this situation, I’m almost tempted to cancel the order altogether and lose half of my money. Instead, I’m going to keep the couch and try selling it online. I know I can go to another company, purchase a couch and receive it in a third of the time. This entire experience is now going to consume six months of my life, 3 months in which I’ll have to look at any empty space in my home, and watch my son sit on the floor in our home. I wish there was a way to give a business no stars. In my eyes this company doesn’t even deserve one star. I WILL NEVER PURCHASE FURNITURE FROM Z GALLERIE AGAIN.

Is it just me or has Z Gallerie gotten trashier over the years? Maybe if I wanted my house to look like a Las Vegas casino, I would come here.
Of course, not everything here is gaudy. They do have some nice items, and I do like some of their prints. But I simply cannot imagine decorating my place exclusively with their stuff. People would think I was some kind of sexual predator or something.

Nice store, helpful and pleasant staff. Thank you, Brianna, for your time and effort! The whole experience was so much more pleasant and courteous than the one yesterday at the SF store. Totally worth the drive!

Don’t patronize Z Galleries unless you want your order to be delivered late (after already waiting 6 — 8 wks), lying sales person, and terrible customer service. We ordered a sofa in mid-​April and the sales person (Tiffaney) also told us that they will also haul away our old sofa for us at no additional charge. In early June, I got a call from Tiffaney 3 days before my wedding day and she informed me that my order was delayed another 2 wks (so this means instead of getting the sofa in mid to late June), it will be mid-​July now. Then she proceeded to ask me if I still wanted the sofa or if I wanted to cancel the order. I asked if there was some sort of compensation for the ordering late. She said the $ 95 delivery fee will be waived and I said I will discuss with my fiancé and call her back since I was in the middle of putting together my out-​of-​town wedding guest gift bags. After the wedding, I called her back and told her that we decided to cancel the sofa and she said well let me try to talk to the manager and see if I can get more of a compensation and will call us back. She never called back so I presumed that it was cancelled since I called to tell her we wanted to cancel the sofa. Then in July, I get a call from the delivery person that our sofa was ready after which I told them that I had already cancelled the order. the delivery company said they will return the sofa to Z Galleries. Then in Aug I get a charge on my credit card for the sofa that I never received. I went to the store and they said I had to talk to customer service. When I finally got in touch with customer service (after calling multiple times, waiting eons before talking to a live person, and emailing), I finally got in touch with someone who proceeded to tell me that none of what I said has been documented and that he would have to talk to the sales person and store manager. A few days later, I get an email from the customer service person that the sales person (Tiffaney) said she never asked me if I wanted to cancel my order and that if I didn’t take the sofa, I would have to pay 50% restocking fee. So against those options, I just decided to take the sofa rather than pay over $ 2k for restocking fee and get nothing in return. The sofa was delivered today (5 months later) and guess what?!! They DON’T haul away the old sofa like Tiffaney said… I should have known better! What a shocker… I tried calling their customer service but I had to wait so long that the delivery was done before i talked to a live person. When I finally talked to a live person, she said that was not a service they offered!!! So if you shop at Z Gallerie — beware of Tiffaney (the lying sales person), their poor and lack of any type of customer service, and the terrible call center that you have to wait eons to talk to anybody. NOW, I wonder if all those warranties they talked about are actually even REAL!!! They also told me the sofa was made in the USA in Southern California but the reason they gave me for why the sofa was delayed was due to delays at the port. So, if the sofa is really made in Southern California why would port delays affect the sofa production! This was by far the WORST furniture buying experience I’ve ever had in my entire life! Never ever stepping foot in this store again or every buying anything from here again!!!

Z galleries has my $ 118.84, they state they never pulled the order and PayPal is having problems also. Someone has been hacked! Beware! Something is very wrong here.

BUYER BEWARE. THEY CHARGE A 25% PERCENT RESTOCKING FEE AND THE $ 300 SHIPPING FEE IS NONREFUNDABLE. I waited almost 2 months for my couch, and on delivery day I took off from work to make sure it all went smoothly. Good thing I did because it did not fit in the elevator and they REFUSED to move it up the stairs (only 5 flights).
When I finally got Customer service on the phone it was already too late– couch was brought back to warehouse. Turns out zgallerie only does max 2 flights of stairs so if it doesn’t fit in elevator, you’re done. ANYWAY, this stuff happens right, get over it?
THEY CHARGE A 25% PERCENT RESTOCKING FEE AND THE $ 300 SHIPPING FEE IS NONREFUNDABLE.
That’s right, $ 510 lost, work time and pay lost, and no couch. FYI west elm guarantees to get it in your apartment and has a no stairwell limit. Plus they actually answer their phones.
Zgallerie this won’t be the last review you hear from me :)

We found EXACTLY what we were looking for at the Z Gallery. Walking into that store is always luxurious heaven. Everything is so blingy (is that a word?) so classy, modern, sleek just FABULOUS! The staff was AMAZING and so helpful with no pressure just laid back. We spent to much $$$$ but hey TREAT YO SELF

This is my favorite store in the world. It has everything and more. Everything is so beautiful. Only bad side is every time you step in there you want to redo your room with all the new stuff you fall in love with

I must say the furniture in this place is fabulous. I absolutely fell in love with everything. It’s really an awesome furniture store. I wanted to give it 5 stars not only because of the awesome furniture, but exceptional customer service received by the associate Brianna in the Berkeley location. She was very kind of enough to give us details about financing. In addition to, giving us the total final price of everything including discount and laying it out to us which made it easy for us to make a decision. She was very patient and very welcoming. We had tons of of questions and concerns but she made us feel comfortable and gave us a few good laughs.

I love this store. It is so full of inspiration and beauty.
I love the people who work here. They are all caring, attentive, they listen, and they’re always gracious and ready to help.
I keep coming back and my home is getting to be more and more sensual and inviting!

Came on a weekend and there was a lot of foot traffic but the customer service was excellent! Good items to browse upon and if you’re in the mood to purchase, their products are certainly not lacking the quality that you expect. You get what you pay for at this store.

Wonderful furniture, stylish and was a great fit for our home. We purchased a sofa and a dining room set from them. We were told it would take roughly 6 – 8 weeks to arrive, on week 8 we were informed that the sofa was in stock as well as the dining table but the chairs were not around and someone would be contacting us for delivery — -Move to week 9. No contact from the delivery company and no follow up from anyone at Z-​Gallerie. We finally got our delivery of our pieces in week 12, no offer of a discount, no sorry for misleading us — nothing.
The only saving grace to this store is Kat Taylor who is the manager. Were it not for her, we may have canceled the order altogether and started over, but my wife was dead set on the furniture from this location. Needless to say, don’t quote a timeframe if you can’t meet it and more importanatly follow up with your customers to let them know their delivery status. Not purchasing anything from here again.

Z Gallerie was made for me. This I swear. The style aligns very well with my own. Love the location of this store. 4^th Street in Berkeley has the ability to bankrupt me. Seriously all of those interior design stores… I am in 7^th heaven down there.
The sales people here at Z Gallerie are not super invasive. They aren’t in your face, which I like. They are very professional and helpful when needed.
The store, super clean and set up very well. No complaints here. Why would you complain about interior design heaven?

Excellent place to buy a fun gift for the stylish person that has everything. Z Gallerie has more than just sparkly pillows, spunky vases, and artsy wall décor. For example, who wouldn’t want to be gifted the following?
–a rhinestone encrusted domino set
–a book entitled «What the F should I Make For Dinner?»
–a real-​life ceramic French Bulldog bank
–a rhinestone encrusted Eiffel Tower key chain
–a mirrored jewelry box or serving tray
–fancy bookends
…all would make excellent conversation pieces!

I have always loved Z Gallerie. I bought my most adored sofa from them.
When I was window-​shopping this past Monday at the Berkeley store, I was mesmerized by the aesthetic. Everything looked spectacular. They had a egg-​blue color running through many of their items which reminded me of Tiffany (the upscale store on Union Square in SF). I was imagining where to put all the items that I liked in my home.
Hey, Tiffany colored decorative items at a decent price? Stylish as well? For sure, I had to pick up one piece (my ration for the day) to take home.
Love Z Gallerie and, right now, everything they have in store is really rocking it!

Let me start off by saying Z Gallerie has some really wonderful pieces, both functional and stylish. Some of it is a little bit gaudy for my taste but in the past, I’ve happily acquired plenty of home decorations as well as a couple customized couches and chaise lounges. Based on my past success with their furniture, I decided upon a gorgeous metallic lacquered bed frame from the Palais collection for my new apartment. I came into the store, placed the order, and was told it would be delivered and assembled in a month or so.
Though the delivery service showed up at 8 am on the dot on a Saturday, I was relieved to finally be getting my new bed. Unfortunately, the headboard was damaged. I’m not talking about minor wear, I’m talking lots of peeling, jagged scrapes, and deep scratches. The delivery service said that Z Gallerie would send someone to repair the cosmetic damage and left. This began the frustrating two month long process of getting a replacement bed.
If you find yourself in my position, whatever you do, AVOID THE CUSTOMER SERVICE LINE. Basically, the automated response picks up and tells you that they are experiencing high call volumes and then they say they’re directing you to a real person but make you listen to some of the WORST lo-​fi electronic pop music I’ve ever heard as you wait. After that, they ask you to punch in your phone number for them to call back. When they call back, you hear a small click and then just a dead line. I called the 4^th St. location directly and at first, no one was willing to do anything. They were just claiming that this was «highly unusual». One employee said that because it was raining that day, things could be busier? ARE YOU SERIOUS? Every person I spoke to directed me to someone else or suggested that I keep calling the broken customer service line. Through this process, I called this line about 50 times and it literally inspired anger in me that I didn’t think was possible.
E-​mailing them proved to be a lot more successful but it was still laughable. After finally getting through, some guy wrote me back and said that it was ordered. No reference number, no tentative date, no proof that anyone actually did anything. Basically, the equivalent of «yeah, bro. you’ll get a new bed someday soon.» Another tip, save yourself some time and include vivid pictures of the damage in an email. It will speed up the process some since they think responding to emails in a timely fashion is blasé.
Since they had no estimated time of arrival for the new bed frame, I requested that they come pick up the defective frame because I couldn’t put my mattress or box spring in it and it was taking up a huge amount of space in my place. In response, they told me that I would have to pay them an additional fee for them to take it away. No apologies for inconveniencing me, no accommodation, no sincerity whatsoever. Just a «tough shit» kind of attitude all around. The only reason why I’m giving two stars instead of one is because of Kat Taylor, the 4^th St. location manager. Without her involvement, I may have never heard from anyone from customer service at all.
Finally, I got the replacement bed, delivered at 7:30 am in all of it’s glory. The upside? It’s absolutely beautiful and makes me feel like royalty. Before this series of unfortunate events, I planned to order another couch and some other bling bling from Z Gallerie for my place but I don’t think I’ll ever be ready to deal with another headache like this again.

My favorite Z Gallerie. San Jose location is too congested and busy. Corte Madera is too stuffy. The Berkeley location is juuuuuust right. Nice and helpful sales people and always enough room between patrons to look at the furniture/​décor at my leisure.

Don’t judge me for shopping here! We were wandering around 4^th Street buying props for a photoshoot and ended up in here. While it’s not really my type of décor — they do have some fun accent pieces. I walked out with a Rhino head for the whiskey bar I’m building in my basement.
Service is very friendly and despite everything I’ve said, I’ll probably wander in here again next time I’m on 4^th street.

Pretty sparkly items everywhere. Stimulation overload! My eyes would dart in every direction because of all the lovely items to decorate the home. Beautiful colors reminiscent of my favorite HGTV show «Color Splash.» I heart David Bromstad’s style in interior design. He has exquisite taste. Don’t be afraid of color!
Each time I come into the store, I would walk out with stems of crystal flowers and mother-​of-​pearl-​like flowers. Saying «no» was not an option… so pretty. Everything else seemed a bit too extravagant for me (meaning: I wish I had the money for a shopping spree). I love the many unique pieces, from the chandeliers to the purple vases to the fancy patterns on duvet covers.