Bonsai Skincare Studio

The lady was 15 mins late for the appointment. Place was kind of creepy with weird ‘calming’ (stress inducing) music. Room also seemed to to have a miasma of perfume or something. I myself did not get a treatment, I came with someone else, but that was enough to see that the services here are ridiculous. 1^st half of treatment seemed more like a casual chat than a facial. Afterwards she charged a preposterous amnout of money, and pushed us to purchase her products.

I’ve had many a facial from many an esthetician and Kylie, without a doubt, offers the best I’ve ever had. She is so knowledgeable about skincare and has given me excellent product recommendations. I’m particularly pleased that the products she recommends are not insanely pricey and have been available from Amazon. The facial itself is «no nonsense» and what a facial should be, imo. Plus you get a brow shaping as part of the deal. There’s no massage, as another reviewer pointed out, and no steam if Kylie doesn’t think your skin needs it. But I can tell you that my skin tone has become so much more even and the slight acne I’ve lived with all my life is completely gone. If you’re looking for that new agey experience I suggest you go to Aveda. You will pay more and you will get the music and the soft lights. But if you want a really great facial at a great price, go see Kylie!

The handful of times I went to see Kylie, I was happy with the results. However, I am disappointed that I will now have to find somewhere else to go. I recently made an appointment online and took time off work to go to it. I stood downstairs ringing the door bell and there was no answer. I called her answering service and the girl told me Kylie was probably just with someone else. I waited awhile longer and then knocked on the door. Someone else that works in the same building came down and said that Kylie wasn’t there today and that I was the second person to show up looking for her. I left a note with my contact information to reschedule. I waited a week and did not get a phone call. Two weeks passed and I called her answering service and left another message. I really wanted to give her the benefit of the doubt but it’s been over two months now with no explanation or follow up.

Now that we have finally had an appointment, Bonsai is fantastic. The owner really understands different skin types. My daughter’s skin has improved amazingly with the regiment she was given and monthly appointments. I’ll take my older daughter to Bonsai when she gets back from college. I think Bonsai ditched the answering service which seemed to be the big problem.

I started seeing Kylie from a Groupon, and then wanted to keep visiting – her sessions are so lovely and relaxing, my skin feels great after, and she’s a lovely person. She also approaches her treatments as occasional check-​ins, and I never had the sense that she wanted to book frequently to drive up her business – she wants to empower her clients to take care of their skin in the intervening months between visits. The unfortunate challenge: I’ve had tremendous difficulty reaching her in the past months via email or phone, but she just finally reached back out to clear up the confusion – and to offer me a free visit as she had to cancel our last visit, which is very kind.

I really like Kylie. The ambiance of her place is very nice and serine. She uses really nice products which work well for my sensitive skin. She listens and really tailors to your skin type. She’s also a master extractor!
So why not 5 starts? I went to her twice and at neither of my sessions did she use steam, do any kind of massage, or anything extra. She was great but for $ 75 I expect a little more. For me this is a lot of money to spend on pampering, and a treat I allow myself only once in a blue moon.

Kylie is a genius! My skin looks years younger after one visit! She is a lovely person as well and is sensitive to your every need — music choices, level of conversation, tea. She is a gem.

I have only been here once, and I have no complaints about my experience. Kylie is very sweet and thorough. It’s interesting that she doesn’t use a comedone extractor, but I don’t consider that a deal breaker when it comes to extractions. She still uses a needle and gets everything to squeeze out– so she fulfills my purposes of an extraction. after the scabbing flaked off, my face was clear and had no marks. It sucks that she is always booked, hopefully she expands her business.

The is the finest facial and skin health experience i have experienced.
Kylie has offered clarity and genuine concern for the client. I trust her with full confidence. Thank you so.

I went for a Brazilian wax a couple of weeks ago for the first time, and had a great experience. The atmosphere is relaxing and the place is very clean. Kylie is super nice and expert at what she does. The Brazilian wax was very well done, it took less than 30 mins., and most importantly, it was much less painful as I expected. I’m definitely going back.

Kylie is really helpful. Nice facial.

Just had to update. I’ve been seeing Kylie every few months for facials, more often for waxing. Several times in the last year women – strangers! – have approached me to say things like «your skin is amazing»! I’m telling y’all. It’s Kylie. Get in here.

Groupon purchase. Kylie is great! She’s so gentle w extractions. The whole treatment was very relaxing. I’ve had a number of facials & they usually end w/​a big sales pitch of skin care products. She gave me a recommendation to get rose water on my own to use after my cleanser, oh & to exfoliate. She’s going to email me w/​other suggestions but she doesn’t give the vibe that she’s out to push products.
If you want an appt before a special event be sure to book way in advance as openings seem limited (a sign of a good business). My 1^st appt was cancelled shortly before due to illness, initially an inconvenience but I sure was happy about her conscientiousness. Kylie rescheduled me w/​in a week plus gave a complimentary future appt for the inconvenience — much appreciated customer service! Looking forward to better skin under her care.

BONSAI SKIN CARE IS THE BEST!
My skin looks and feels fantastic after my first session with Kylie. She definitely knows what she is doing and really makes sure the client is informed and comfortable throughout the whole process… Also plays an AWESOME relaxing playlist… not your typical boring spa music. I will definitely go back.

Best facial I’ve had. I’ve tried so many different spas and Bonsai is the best. She is very knowledgeable about skincare and she doesn’t skimp on the extraction. Many spas shy away from a deep extraction but I need it. I highly recommend Bonsai.

I think that Kylie is AMAZING!!! I am a woman of color and she has managed to even out my skin tone, clear up my acne and help my skin become more supple and alive. She’s very personable and explains the treatments prior to starting. Most of all, she doesn’t try to sell you a trunk load of skin care products. I can’t and will not do without her. She’s a diamond in the rough.

Kylie makes me trust this industry again. She is sweet, knowledgeable, honest, and not in it to make a a buck. I have sensitive skin, and i break out from everything. I’ve spent years fearing these places bc i inevitably get a reaction from what they put on my face. on the flip side, i fight adult acne, scarring from teen acne, sensitivity to sun, and other issues… and the dermatologist is one place i am tired of going to. kylie was absolutely amazing and my skin has improved. despite living in LA, and only part time in the Bay area… I will continue to use and refer Kylie as my esthetician.

A few notes:
1. Yes I am a guy reviewing a spa
2. NO, I did not get a waxing by Kylie, I got this deal via Amazon and gave it to my girlfriend
3. NO, Kylie does not wax guys
This place is a little hard to find on Solano Ave as it is just a small door between two Boutiques (
)
Other than that, after picking up my girlfriend from her session with Kylie, she HIGHLY liked the appointment with Kylie. The atmosphere is private and calming, and the products that she uses was painless, which my gf liked about her. My gf is willing to go back to this business, and also refer her to other friends.
With this said, my gf is really picky about her health spa/​cosmetic/​human aesthetic places and she is willing to throw down if a place was bad. To which, this place was not, and getting a referral from her is a big thing in her circle of friends.
As a guy, I’m just glad she’s happy, and that means more time to watch football.

Bonsai Skincare Studio: Where my Platinum Cat gets waxed…
Bonsai~the name that evokes contemplative cultivation and consideration of its environs, its resources, and its evolution. How perfectly befitting of Ms. Kylie’s studio, her strength, and her adept skillfulness. Immediate transformation begins the moment one reaches the top stair-​step to bliss. It is a rare gift to find someone who combines graciousness with adept clinical speed; I have found that gift in Ms. Kylie. She does not wax, she waxes poetically. When my VVS1 needs polishing, I lay my gem in her delicate and purposed hands henceforth, now and forever more.
Post Script: Name drop, «Tamara Houston» and receive 20% discounted toward your first of infinite service. I’ll see you there in passing.

Purchased a discount coupon for a Brazilian wax at this studio. The vibe is very serene and calming, and Kylie is great! Once she found out I had never had a Brazilian before, she was keen to explain everything about the wax she was using, the location of each strip, how she would be removing it, and how many strips would be left to do.
She is a very lovely women who obviously takes great pride and care in her craft; I did not feel as though I was being rushed or «just another paying customer.» She really took time to talk to me, explain the entire process, and chat on a personal level.
I greatly enjoyed the experience and have already shared my opinion of the shop with several co-​workers and friends. And I will definitely be coming back!