Bellhops

Can you give less than 1 star?
That’s what this company deserves. I just moved up to the Bay (Welcome to the North) NOT! I’ve noticed since I’ve moved up from the South (that’s Southern California BTW) that the customer service is completely missing. At least in the case of this company. I booked my appointment with this company thinking that they were a professional company, however at the very last minute, one day before they were supposed to move me, I got a call telling me that they couldn’t find movers for me. WTH, they had plenty of time to give me call, so I could find another company for my move. But, they decided that it was «ok» to call me at 7pm, the evening before my move. Very frustrated and in tears… I hung up on the young lady who studdered out the bad news and I found another company to help. Giving me new hope for Northern California, and customer service. WARNING: If your looking for professional movers… This company is NOT the way to go!

Grr
First let me say that this is NOT a review of the actual bellhops, who are great. I scheduled two moves with them (loading and unloading) and the first one was great. The guys were prompt, smart and hardworking.
After they were done I got a call confirming their hours, that I was happy, lalala, and almost as an afterthought the guy says «we haven’t been able to find anyone for your next move.» So, this was Sunday night around 6pm. The bellhops were supposed to come help Monday morning at 10am, yeah. This is after receiving confirmation emails and having a nice email chat a couple days prior going over the move, never once mentioning that there wasn’t actually anyone scheduled to show up.
The guy asked if I wanted help finding alternative movers. I thought cool, the company realizes they made a mistake and is going to help fix it. Hm. I got a list of movers to call. Really? Sunday night at 6pm I’m going to get a mover for 10am Monday?
The company is all 2015 cool looking, nice friendly words about taking the stress out of your move. BELIEVE ME this has added a huge amount of stress.

They canceled on us with less than 24 hours notice.
We scheduled a move with Bellhops from San Francisco to Oakland weeks in advance. There was good communication in the weeks leading up to our move.
However, the evening before our move they called to tell us they couldn’t find any movers. It was 5:30pm on a Halloween Saturday and our move was scheduled for 10am on Sunday. There was no communication during business hours or the days leading up to our move that they were having any problems.
Luckily we found some other movers last minute, but ended up paying much more than we were expecting to pay. Also luckily U-​Haul was very reasonable about canceling our rental with no fee.

The two guys came on time, worked hard and showed great care in moving the furniture. I couldn’t ask for more.

Vishal and Saad helped me move this Saturday morning from one building to the one next door. They were super friendly and upbeat (even though it was pretty early in the morning). They were also organized — they started by asking me what I needed to move, and then coming up with an order of furniture to be moved that best fit my needs. This made the move super efficient, I was done in an hour! Highly recommend the both of them, thanks for making my move so much easier and more pleasant!

Bellhops killed it! John, Trent, Zachary, and Todd were amazing. Super careful with our very heavy and valuable furniture and efficient. They had great attitudes and smiles for a 7am move. Thanks so much Bellhops!

Paul Newmann Stone was the bellhop assigned to me and he did an excellent job. He was very prompt and did the job quickly. Moving is very stressful, but with Bellhops it was stress-​free. Love it!

My Bellhops David De Santis and Edward Antle were fantastic! They showed up early, worked hard, and got everything moved in ahead of schedule. As a bonus, they were extremely friendly and fun to talk to, and even gave me some tips on good mountain biking spots in the area. Highly recommend this company and specifically David and Edward!

Bellhops has excellent service and I was very happy with the assistance required today. We had a scheduling conflict and my POD wasn’t at my apartment so the original movers couldn’t stay. At the last minute Bellhops was still able to send another mover to come out when the POD finally arrived 3 hours later than scheduled. Anthony was awesome, had a positive attitude and was extremely helpful. This could have been an otherwise extremely stressful situation but I was very happy with the assistance. My boyfriend was also very pleased and has just scheduled Bellhops for his move next week and I’m sure I’ll be using them for all future moves. Thanks Bellhops! You guys have really great service!

Moved from LA to Marin County recently and hired 6 bellhops to unload and carry all our crap up 65 stairs to our new hillside bungalow. We have a lot of stuff, and a lot of heavy stuff and I was amazed. The solid and unfaltering integrity of each and every one of our Bellhops was astounding. Even faced with a challenging move up a steep driveway and 65 stairs (plus ten more to the second floor) each of our guys was enthusiastic, friendly, courteous, kind, cheerful, clean… like having a team of eagle scouts hauling our boxes. Even when the truck was empty, they were on hand to help us unpack all our kitchen boxes (definitely the worst part of getting settled). Moreover, once they had been clocked out and let go, they still insisted on getting as many boxes as they could broken down and back down to the driveway.
I have never experienced a group of moving help (and I’ve moved a lot) that had this kind of positive impact on our experience of the day. And for us, having been on the road for ten hours prior to unloading, it was a LONG day.
Thank you thank you thank you Bellhops, each and everyone of you, for making our move day go exponentially more smoothly than we could have anticipated. This is the ONLY moving help I will ever look to in the Bay Area again… ever!

Steven and Luician were great! They were more professional than the moving company I hired to help me move earlier this summer. They took care to make sure my mattress stayed clean while moving it – even resting it on their shoes while we were in the elevator. They were very fast, too! I would definitely use them again.

Kareem and Lucian were understanding and eased all my moving stressors. Very professional college students, thanks guys!

Matt and Brian helped me move out of my apartment last week. They were professional and caring; doing an excellent job of efficiently moving everything into the truck for me to move. I would highly recommend Bell Hops for anyone’s loving experience.

Matt and Brian helped me move out of my UCSF apartment last week. They were professional and caring; doing an excellent job of efficiently moving everything into the truck for me to move. I would highly recommend Bell Hops for anyone’s loving experience.

Moving out of Berkeley is sad. To make things worse, scheduling moving help made me cringe. More so because I wasn’t particularly looking forward to strange men walking all over our apartment. And then I found Bellhops! These guys are amazing. I did not think scheduling moving help was going to be so easy. BellHops has a wonderful and intuitive UI and great chat customer support. Our moving team included Jacob and Lucian. Bellhops introduced us to Lucian and Jacob about 48-​hours before the move. They were on time, efficient, and showed a lot of initiative. Jacob called me a day before to confirm the time and also touched base an hour in advance. If you have Lucian on your team you should consider yourself lucky. He has great work ethic and a very cheerful disposition. Please don’t risk using someone off Taskrabbit or some creepy «national moving service.» Bellhops has a great business model for a city like Berkeley.

We’ve used Bellhops multiple times this summer at The Berk. Typically, summer is our most difficult season as our small team is responsible for moving furniture in every unit, replacing mattresses, disposing of garbage, etc etc etc (the list goes on and on). This summer, however, has been the easiest I’ve experienced in over 3 years in property management! Why? Bellhops. They’ve helped us paint, assemble furniture, you name it.
Shout out: We’ve worked with Lucian a couple of times, and he’s been absolutely awesome! His enthusiasm is infectious.

Our Bellhops were great! Both very nice and carful with our stuff! Our move captain was David, loved the green sweat bands guys!
I would definitely use them again.

We needed some help over at Wesley House and were super grateful to have a few Bellhops help us out! Captain Zachary was on time and ready to go when he arrived which was great since we are ALWAYS in a hurry! He and his team were super communicative and had a great attitude the entire time. We will definitely be using Team Bellhops as often as we can.

I just needed a couple of guys to move a couch and chair from one floor to another. The furniture sat for weeks because I didn’t know who to call for a «small» job. Bellhops was the answer. Nice guys, did what I needed and kept asking for more work to fill my one hour minimum.

Bellhops did an amazing job helping us with our move. They were prompt, courteous, and QUICK. We’d definitely use them again!