REL Cargo Express

Ernie is the owner of this freight forwarding business. Although he may seem to be a nice guy, his business practices are shady! He originally had given me a quote of $ 600 for 20 «balikbayan» boxes at a weight of 50 lbs. a piece, to be shipped from the Bay Area to Planet Guam. When my final box tally came in at 24 boxes weighing a total of 1,200 lbs., he jacked up the bill to $ 1,200! When I had asked him about the difference in cost, his explanation was that original estimate was for 90 cubic feet, but my total came up to 120 cubic feet. This was still not enough for doubling the cost my cargo did not even double to 180 cubic feet. Unfortunately, I had no choice but to go with this company in order for me to meet my shipping deadline. I even helped his lone pick up guy load the boxes into the truck and onto the pallets and when asked for a discount, Ernie said my price was already discounted. What a bunch of BS! Two weeks had passed since my cargo was shipped to Planet Guam and no word on the arrival of my cargo. When I asked his Guam contact about the cargo, he informed me that although it had arrived, it still had to go through customs, which meant it will not be released until the following week. Here I was thinking I would be getting my cargo within 2 weeks. Ernie NEVER informed me that the cargo had to go through customs and that it would take more than 2 weeks for me to get them. If I was given this information, I would have shipped my cargo even sooner so that I could have received them when I got to the island. Again, when I contacted Ernie about this, all he can say is that he «wished that they didn’t have to go through customs.» No apologies, no discounts, no nothing for all the trouble he had caused me! If you are moving to Planet Guam, go with Triple B Freight Forwarders. They’re a bigger company with friendly and helpful staff and more importantly, they do door-​to-​door delivery even to Planet Guahan!