Juarez Granite

Roman installed our granite. He gave us the best price we could find so we went ahead and hired him. Overall I feel he did a great job for the price. The job was done within a few hours. The only downside was they did not dispose of the old counter tops. Overall I would hire them again. Communication is key, make sure you discuss all details before installation. They were good and definitely worth the money.
Update, seems the installation was bad. The granite cracked in front of the sink. We called Roman who promised to come over and fix it, he never showed. We continue to call and he doesn’t answer or call us back. Guess we got what we paid for… never again!!!

Yes, you can save a bit of money over most other Granite installers, but as is true in most cases, you get what you pay for. I wish I had read these other reviews before deciding to have them install my vanity counter tops. The quality wasn’t terrible, just lower than expected. I called them at least three times to get them to come back and polish out some rough spots, hoping they would not make them worse. They promised to get come out and do this work between 10:00 AM and 11:00 AM one day, but never showed. called them but never got a call back from the messages I left. Realistically, I’m not so sure they would have made the rough spots any better, so I eventually gave up on getting them back out to repair them. I’ll probably find some tools to do it myself. Bottom line, spend a few hundred extra if that’s what it takes and get it done right — and inspect it closely before you pay them!

Update: I called Hector in the first place because I was looking for a particular type of granite, Delicatus. He sold me a piece which he claimed was Delicatus.
It turns out that another granite company I had look at it said it isn’t Delicatus but a much cheaper type of granite. Classic bait and switch. Do yourself a favor and avoid these people at all costs.

Terrible quality. unreliable… Don’t get lured in by their low prices
Hector quoted me a great price on the 25×19 vanity I wanted.
but when I went to pick it up the faucet hole and sink cutout were off center!
The faucet hole was 1″ to the left of center, and the sink hole was 1.5 inches to the left of center!
Hector never fixed it, never returned my calls until I offered him another $ 50 just make a cut on the side to try to even it out.
Of course, what any respectable place would do is cut a new piece, with the holes on center…
Anyhow Hector kept on postponing my pickup at the last minute:
I’d arrange to take off from work to pickup the piece at a time that worked for him. and then he’d pospone. Then he said he’d broken the sink
Last time I spoke to him, he said he’d fix the sink, and I could pickup the vanity top.
I went there… and the sink hole was still off center, and the sink was still broken. and he hasn’t returned my call, its been a week.
I really went out of my way to be polite, and flexible and reasonable… and now Im just out all the money I gave him, I’ll just have to go someplace else.
zero stars, avoid this place

UPDATE: I added a star because Hector called me … Not because of the review, but because the original credit card payment didn’t go through (yes, more snafus). When he heard the whole crazy story, he gave me a $ 100 refund, which was GREATLY appreciated and fair. He also asked me how to reach his own employee, Roman, who had been so terrible at his job. SO — If you go with these guys, keep your wits about you. Pay by check and have some knowledge about the install process. Do NOT use Roman.
Original Review: Hired Roman to install granite countertops in a condo I help manage. It was a «handshake» deal and I wasn’t expecting the moon. Hired the firm with no credentials, no work order, only a business card. I learned the hard way — go with the recommendations of friends or owners with reputations to protect.
The project management was just abysmal. I wasn’t ever told to buy a faucet, we had to change to a single sink the day of installation (which I did NOT want). The crew showed up at the job site (tenant-​occupied) unannounced with no appointment! This was after canceling their first appointment at the last minute. Because I had no warning, I was traveling and didn’t have a plumber booked. I only learned they were there because they couldn’t find the lockbox! I scrambled, called the tenants, apologized for the 10 a.m. surprise construction, and arranged for the workers to access the apartment.
Then I got the first wave of bad news… Roman texted me that they were not able to turn off the water. I asked, «What does this mean?» I truly did not know! Did that mean the sink wouldn’t go in? I just didn’t understand. I tried calling Roman repeatedly but he refused to pick up the phone.
I was on a plane and had no way to personally troubleshoot, but I was suddenly very worried. I texted Roman these exact words: «We can’t leave this job half-​finished. Let me know when we can reschedule.» No answer.
Hours pass. I send a few anxious messages asking him to please give me an update on the water situation. No answer. Then one brief text that the granite was in and workers had left. Um, what? Do the tenants have access to water? No.
Because the installation had proceeded in this haphazard manner and Roman chose not to communicate with me, the tenants were left without a working sink. I understand the granite guys aren’t responsible for plumbing, but once we’d learned the water couldn’t be shut off, we needed to get a plumber in there. Over the course of the WHOLE morning, while in transit, I tried to get Roman to please tell me what was happening with the installation. He simply didn’t pick up the phone.
To be fair, the granite was the right color and the right size. But the workers left a huge mess, which is completely unacceptable, dust everywhere, big chunks of plaster, tools, even a jacket! Tenants complained, and I politely texted Roman to swing back by and tidy up. No answer. We really thought his workers were probably coming back — that’s how disheveled the scene was. I figured he’d call me and explain that his workers were too busy to come back. Aaand nothing. No text back, no response.
Because they performed the work without my permission, they left the tenants without water. When I learned we’d have to shut off water in the whole building to fix the problem, I called to air my feelings about the mess and lack of oversight.
I left a voicemail with Roman explaining the situation. I wasn’t angry but we would have to refund the tenants’ rent while they had no kitchen. It was a mess. I also learned the dishwasher hadn’t been installed and was just sitting out in the kitchen. Tenants ultimately had no water in their kitchen for four days.
At this point, I was so naïve, I still expected a call back. I’m not crazy. I only wanted to address a few issues with the installation. I felt my owner was owed a small refund based on several hundred dollars rent we were going to have refund.
It dawned on me that Roman KNEW I had no secondary contact information for him, no office line, no manager, not even an address. I sent a final annoyed text message letting him know how shady it was that he was dodging my calls. My client was paying this guy $ 1000… and because we had paid him with a credit card, he actually — truly, really — wasn’t going to respond to me! EVER! I was LUCKY the granite looked good. If it hadn’t, I would have no recourse.
a few weeks go by. Roman goes around me to run my owner’s credit card to collect the remainder of his fee. But he LOST the card number! HA! And of course the condo owner asked him to please return my call!
This is the ONLY reason Roman ever talked to me again.
Now of course he should be paid. But come on – running a credit card behind the back of a client whose calls you’re dodging? I still feel he owes me an apology.
The mess, the water, who cares? They became a big deal when Roman vanished into the night.