Cardinal Fence & Supply, Inc.

Cardinal Fence has, on two separate occasions, cut my cable wire while installing a fence at my neighbor’s home. The first time they denied it completely and I didn’t bother to ask the second time even though they were digging in the exact same location.
My internet and cable was out for a week the first time and who knows who long it will be the second time. Working out of my home is now impossible.
Workmanship, customer service and integrity are three words never to be associated with Cardinal Fence and Supply!

Overall one star. Poor experience from start to finish. Would not recommend. Billing errors, materials took three months to get in and during installation wasn’t fitting properly, waited another 3 weeks to come back and complete the job after calling the office many times. For a small fence job our project took four months from start to finish. Normally don’t give poor reviews, but in this case I would look elsewhere for future fencing needs.

Just an update! It’s been 3 years and the fence still looks great! Couldn’t be happier!

They say good fences make good neighbors. Well, about 2 months ago I came out to the backyard and noticed a piece of plastic on the grass. Upon closer inspection I realized that a main column supporting my fence was cracked at the base. There were thick shards of PVC in the alley and broken pieces of a headlight and even a piece of a bumper. Someone hit my fence with their car and left no note or anything relating to the damage caused!
Of course, I called the police. An officer came and picked up all the plastic pieces on the ground. The officer saw a serial number on a piece and ran it through his system. In an hour, he came back to say the vehicle it came from was a Toyota. Upon a second inspection of the parking lot across from my house, he found an old Toyota with the matching headlight broken and body damage on the passenger side, consistent with the damaged pieces found. Turns out it’s an older 70-​something guy who lives alone across the alley from me. He had no idea how it happened. Apparently, he takes a medication that says not to drive or operate heavy machinery. He had no recollection of the crash and only after the police visit did he realize that he damaged his own car. He apologized personally, was insured and offered to pay to repair my fence.
So of course I called Cardinal since they originally installed my fence. I needed a column and 2 sections replaced. Lucky for me, the particular model I ordered 7 years ago was still in production and they got me a quote. After about a month or so, some of the material came in and they replaced the column just in time before the big November freeze hardened the ground. It also made sure that my fence wasn’t swaying in the breeze like it was after the collision.
Getting the slats for the damaged sections took longer, since my job was small and was squeezed in between larger projects. The crew came out this week finally and replaced the slats that were damaged. In an unrelated incident a few years back, another car bumped my fence and damaged a few slats, popping one out from its mounting on the frame and leaving a black indentation on another. We never found who did that, but the crew was nice enough to use a few of the slightly scuffed slats to replace the damaged ones as well, instead of hauling them away to dispose, no extra charge. Now my fence is almost as good as new.
For service on your existing fence or a new fence, I trust Cardinal to do it right.

Best vinyl fence products available. I highly recommend. They use Kroy Ply Gem materials. 100% made in the USA. The best of everything. installers were awesome as well as the whole team.

I guess they didn’t like my neighborhood! I asked for an estimate to build a fence at the new house I just bought. They sent an estimator out, and I got a message from their office this afternoon. The message said «Sorry, we can’t help you, we don’t go to that part of Chicago.» Really? You can send an estimator but you don’t do work in that part of Chicago. Grand and Pulaski. They should have just said «We are too afraid to come into your neighborhood.» That’s fine with me. I’ll gladly be giving my money to someone else!

WOW! I have nothing but glowing feedback about Cardinal Fence. We had the most beautiful cedar, dog ear, privacy fence installed 2 weeks and 2 days after I signed the contract. Everyone I came into contact with at the business including, the receptionist, estimator, and production manager were wonderfully helpful, kind, and considerate! The amazing installation crew was clean, polite, friendly, and totally professional! True craftsmen!
I can’t recommend Cardinal Fence highly enough! The building inspector said the fence «looked great» and that they did a «wonderful job!» They did more than that! If you are on the fence :) go with these guys! The work was outstanding and the price was lower than the other two quotes I got. What a blessing! Thank you Cardinal!!!

I had a new chain link fence installed in my residential back yard by Cardinal. I’m satisfied with the fence, but dealing with the back office people was a nightmare. The problem was communication — there wasn’t any! After signing the contract (which had a job date of ASAP), I was told to «Watch for JULIE. We’ll be out a few days after that». Two weeks passed, and nothing. I understand that bad weather delays fence installations, but how about a phone call? Or a letter? Or a schedule of any kind?
After calling a few times to ask when they were scheduled to come out, they said they’d call me the day before they would do the work. There were many rain-​free stretches, and no phone calls and no fence. When JULIE marked my lines on a Friday I thought «finally, Monday or Tuesday I’ll have a fence!». Not so much. It took an additional two weeks for them to mosey on over, and they didn’t even call!
About the fence — my yard has a dip in the middle, and instead of following the dip, they just cut straight across leaving an 8 inch gap between the bottom of the fence and the ground. My dog didn’t even have to crawl — he just walked under! I called, and after getting a very patronizing lecture about how «that’s how chain link fences work», they finally agreed to come out and fix it. The end product is good, but getting to that point was like pulling teeth. I’d do business with them again, but only if there was absolutely no time-​frame whatsoever.

In May 2009 we had approximately 200 feet of polyvinyl fence installed in our residential yard.
The owner came for both the estimate and the final measurements. When the installation crew was digging, they struck an underground cable which was NOT their fault (JULIE mismarked the area.) They immediately called ComEd and called me 5 minutes later. (Fortunately it was not a power line.) They could not install the originally ordered gate due to the sidewalk. A new gate was ordered and installed 1 and ½ weeks later, all at no additional cost to me. The installation was top-​notch, they cleaned up and left the property in good condition. Above all, the installation crew was professional and flexible given the challenges of the installation. I’m very pleased with the end result and a number of my neighbors have complimented us on our new fence. Now, 2 and ½ years later it still looks as good as the day they installed it. Cardinal Fence & Supply does a great job!