Sunnyside Sports

I specifically rented a bike from your shop over memorial weekend because you carry Yeti bikes. I arrived and no one could find my bike and I stood around for 20 minutes. Than you offered a rental for free – another 20 min. Low and behold you found my bike being loaded on someone’s car – apparently rented., this transaction request was done a month before I arrived. So, another 20 min of tune up, paperwork where I stood at the counter and had to chase someone down – I was finally able to ride out. Over an hour of wait, offer of free bike rescinded and I paid for a full day rental. All of this I overlooked because the bike was freakin awesome. When I returned, I wanted to know the cost of the bike and more about it for possible purchase – no one seemed that interested. So, bike awesome. Service and sales-​are you guys trying to sell bikes? I’ll buy locally.

What a great shop. Friendly people and quality products. I will be returning to this sporting goods store for all of my biking needs.

Let me start this review by saying I am a bike shop manager in Napa Ca. And have been making the trip to Bend every other year for the last six or so years. Every year there is something needed that needs to be purchased from one of the local shops here in town because of some crash or mechanical failure from a bike in our group (we have a group of 14+\- riders) and over the years I’ve always liked this particular shop (cool old bikes displayed or photos that show an age you wouldn’t get from looking at the shop itself.) today we needed brake pads and a XT chainring… Straight forward enough but while I’m here I’ll throw out a request for some random part I’m sure they don’t have but hey I’ve struck out everywhere else (even the manufacturer of the bike!) so what could it hurt? Seth says I know what you need, let me dig through this drawer. I’m thinking, right I’ve herd this before… Oh ye of little faith! Seth returns with part in hand! Is this it? Oh yes! That’s it! I’ve had a bike at my shop for way to long waiting on people who claim «I got that part» only to find it’s the same wrong part the last guy sent me. Seth you rock! Sunnyside Sports you rock! You have been my shop of preference but you just became the only shop in town. And let me be clear, it’s not the part that pushed you over the edge but the way you handled it that make you who you are.

I came to Bend for a car show and brought my mountain bikes for a little riding while here and when I walked in to get trail advice from these guys and gals, everyone was busy helping customers. It was immediately after opening so I understand it was hectic. But in all the chaos, four employees went out of their way to acknowledge me and let me know they would be with me ASAP. Meandering around the shop, I took notice of the stock of parts and accessories Sunnyside keeps on the shelves. If you need a part in a hurry, chances are they have it in stock! They stock everything from budget brand parts up to top line tires, carbon bottle cages, handlebars, pedals, shoes, EVERYTHING! They carry a plethora of nutrition as well!
The service area is right out in the open and the mechanics are super friendly and chat with you while they work. I hate nothing more than a shop that hides their mechanic work area and uses the «magic» method to fix bikes. It leaves the customer wondering what was actually done to fix their bike. The service work I saw come through the shop in the hour I spent there was all done quickly and at a more than fair price! Every customer was happy!
After the morning rush died down, one of the guys happily walked me through my trail map and have me a good idea of what trails to ride. They even have a self serve tire filling station for customers to use. I run a bike shop in my hometown and it’s good to see a shop operating by the same standards I strive to keep at my shop. If you are in town on vacation or a local, Sunnyside Sports is a great shop to take your bike to! I’ll be sending all my local friends here when they come to town!

Had a really great experience here… I bought a basket that broke and went back to purchase a new one, Mike installed the basket and also secured it so that it wouldn’t break again. I also got a pro clean and they fixed a few things and they gave my bike back clean and it felt better to ride. Thank you to Mike for great customer service and I highly recommend Sunnyside Sports!

Ive been in Bend 5 years now and used Sunnyside since my arrival here. They are extremely customer service oriented, so much so that even on a busy day you rarely wait more than a few minutes for help. The staff is very knowledgable but doesn’t talk down to those less knowledgeable. Whenever i brought my bike in for service they tried to turn it around right then and there and usually i was on my way w my tuned or fixed bike w/​in 15 minutes.
I thought so highly of their customer service that i recently bought a high end mountain bike from them. Unfortunately after just a few months discovered one of the components (rear shock) was leaking. So i brought the bike in and One of the techs (Seth) checked the bike out, found the part to be faulty, sent it into Fox for warranty work but was told it would take at least several weeks to get it back. So instead of making me wait forever (during prime mntn biking season) to get my bike back, he ordered a new «store loaner» shock that came in just two days. He then put the new shock on my bike so i could ride until mine came back from warranty service! 3 days later i had my bike back and was out on the trails again. Thats what i call going above and beyond!
Great store!

Sunnyside was the second shop my husband brought my Trek electric bike to in hopes of getting it running again. I love this bike and was really getting bummed out it might not work again.
The first Bend Trek bike shop kept the bike forever and eventually, gave up. Kudos to Seth for sticking with the problem and getting my bike back up and running just in time for summer.
Excellent customer service!

Really fantastic service. Came up to Bend, from SF, to visit family. Wanted to upgrade my road bike but wasn’t sure I was quite ready to bite the bullet. Found a bike there that I really liked (after test driving a few others around town) and they took the time to make sure the fit was right before I even took it outside. I was pretty clear that I wasn’t sure I was going to buy that weekend and that I didn’t even live in town. Fell in love with the bike and went back a couple days later to buy it.
Of course they spent the right amount of time with me to make sure that the fit was right but they were also incredibly helpful with my old bike. He switched over my water bottle cages, peddles and saddle bag. I explained that I am selling the old bike to a friend and wanted to make sure that I was giving her the right price and that it was in decent condition. He adjusted the dérailleur and checked out the chain on the old bike and also discussed what he felt would be a fair price.
On top of that they offer free tune-​ups and he let me know that if coming back into town (which I often do) to be sure to call in advance so they can quickly get the bike in for a tune up. (instead of having to leave it there)
I probably talked to 3 or 4 people at the shop over the course of the 2 days that I was there all of them were equally as helpful.

Super helpful on trail recommendations. Great selection and as a Washington guy when I can find something in a brick and mortar shop that is on sale and no sales tax? Boom. Hooked. Wish the bike selection was a bit more diverse and some bikes for big dudes like me were floating around. A lad can dream. A must hit when in town.

We couldn’t have asked for better service from the folks at Sunnyside Sports! Our first experience was calling and asking for opinions on where to ski in the local area. Don got on the phone and spent several minutes giving me very detailed recommendations which were perfect for our family. When we arrived at the store to rent gear, we were immediately met with a smile and a very helpful employee that was very meticulous about getting us the right gear. Everything was in very good shape and seemed fairly new.
When we decided to keep one set of gear for an extra day, they were super flexible and gave us a great deal. I definitely recommend Sunnyside Sports and hope to return next time we’re in Bend!

Phenomenal customer service. My son and I were greeted upon entering and the woman who greeted asked if she could help us. I told her we were just looking. She proceeded to spend the next ten minutes talking to my eleven year old son. Asking questions, engaging, informative, showed Him a bike that she thought might be of interest to him and it was exactly what he had been talking to her about. Just the nicest of people.
Adults don’t always take the time to talk to kids. And we were clear that we weren’t there to buy, but when I do, Sunnyside will get my business.

Good News and Bad News. The good news is that they’re knowledgeable and are quick to make repairs, often while you wait. They could get five stars for that, at least four. The bad news? Lousy customer service. Really lousy. Like they sell me this lock for a bike, but then can’t put it on the bike, and tell me I can just go to a hardware store and get clamps and do it myself. When I asked them to install a bag on a bike, they said it was easy to do myself (it was, but I was going to have someone else pick it up and I had hopes it would all be ready) and that they didn’t want to «mix up» service and parts. I called them numerous times to check on a bike repair. [I still don’t know the status.] Their outgoing message is always the same, and it doesn’t take messages. They tell you to call back during store hours. Hey, guess what? I was calling during store hours. No email, either. So, you’re forced to call again and agin until they pick up. Nice voice on the outgoing message, though.

I prefer to shop local whenever possible. Sunnyside may be a bit more pricey than the big box stores, but the knowledge, excellent customer service and free tune-​ups for the life of the bicycle are worth it!

Friendly, cool, and helpful service while shopping for a cruiser on a Sunday afternoon. A busy spot so obviously a fav for locals and visitors alike.

Great shop. Always busy and employees may seem standoffish but they’re just busy. Amazing repair work, quick and honest. Once replaced my wife’s bb while we waited because they wanted us to go ride. One of the best shops in bend for sure.

Not such a fan… I’m new to road biking and went in to start educating myself on the sport and which bike would be the right fit. The staff although nice enough didn’t act to enthusiastic especially when i stated i wasn’t willing to pay 3 or 4k for a bike. They were reluctant to schedule a fitting and when i asked about what size I should be considering based on my height they got defensive and made some remark about getting a size and then going to another store??? Same thing occurred when i asked about other brands such as specialized or cannondale. At any rate i left the store not knowing much more about bikes then when i came in and a little annoyed they weren’t more nurturing to a new rider. I went to Hutches, next to Rack-​n-​Roll, and had just the opposite experience. Brennan took to the time to explain the different brands and components… he had me sit on a few and we discussed the bike geometry and how wsd are more then just pretty paint jobs. We even went online and reviewed various catalog offerings together. I didn’t buy a bike that day but after a couple more visits I felt completely confident ordering an expensive road bike to compete in an event later this year. I highly recommend asking for either Brennan or John at either Hutches location if you want somebody with a pulse whose passionate about bikes and encouraging to new riders!

Very friendly staff. They were extremely knowledgeable and helpful when we came in asking about xc skis. Other places treated us like kids when we said we didn’t know much about xc skis but the people at Sunnyside were a lot nicer. While we may not know a whole lot about skis, we’re still intelligent adults and they treated us as such. We ended up buying some nice skate skis and they even talked us out of the slightly more expensive ones ($ 55 difference) saying that as long as we weren’t racing we probably wouldn’t notice the difference.

Spending the weekend in Bend and we needed a bike, called a couple of places but decided on Sunnyside Sports. So glad we did! They treated us like locals, they didn’t mind that we were just renting a bike. They also fitted and added clips as well. They told us where to bike and recommended some great places to eat and over all they were super nice. I ended up finding some riding gloves to buy along with other misc items. Big Thank You to every person working there today. You made our stay that much better :) If ever in Bend I encourage you to visit them.

Good Bend Bike shop and Nordic ski shop. Probably the most experienced staff in the area.