Suba Guru Service

I have to say between Dane, Miss Gina & the rest of this amazing crew, they offer the hands down best service around C.O. for a subaru! They won’t bullshit you if there is something wrong with your car! They have offered me nothing but amazing services and advice for my Subaru since buying it from a 2^nd party with literally no info about my cars history. They offer quality subaru replacement parts, they have speedy service, they will explain what all comes with the services you need, they don’t cut the corners anywhere! This is hands down my favorite shop in the area, I wouldn’t take my car anywhere else, they have gone above and beyond to help me with my car!!! Thanks Dane, Miss Gina and the boys!!!

350 miles to go to get home on a tight schedule. My Saab-​uru was having engine thermostat problems. I arrived when they opened, explained my situation and they put up on the rack immediately. They diagnosed, quoted me a fair price that included their diagnosis time, gave me good advice and put it on the rack right away.
The mechanic was knowledgeable and very confident in his diagnosis.
I originally wasn’t going to come here because some of the negative reviews on this site, but asked for a recommendation at the local gas station. He pointed me here without hesitation, saying he hears nothing but positives from the locals. I’m glad I ignored the negatives and asked.
Subagurus saved my bacon for a fair price and were very professional and friendly.

Pretty disappointed with a pre purchase inspection for my sons car. I’ve maintained his car with mobile 1, check all fluids, inspect for leaks, etc etc.
They perform a pre purchase inspection and compile a long list of needs for the car that they will gladly take care of for thousands of dollars.
My son brings me his car and I go through their list and lo and behold, find out that it’s full of bogus needs that they will gladly «fix». «Dirty radiator fluid»? I guess they didn’t notice the brand new radiator that was recently installed.
I can’t believe they operate this way in such a small town. Maybe they were friends with the buyer and trying to drive the price down. Either way, not cool. Karma always wins.

I took my Forester in recently because I had heard a horrific metallic grinding noise when in drive. Of course, the noise disappeared when I took it in — ain’t that the way! Well, the folks at Suba Guru seemed determined to figure it out so I left it overnight. Spoke to Dane the next day & still nada. He went over all the different scenarios he duplicated when I had heard the noise but the noise still refused to make an appearance. He also let me know he checked the wheel bearings & transmission, which were the two areas I assumed may be the culprit. He then told me it was likely a rock caught in the rotor, which after he said that makes sense as I was driving down Reed Market the day before. And given that the noise is now gone gone, I’m good with that. To top it off, they did all of that at no cost. Will definitely be going back.

Horrible Service! You might as well have you kid watch a youtube video and then give them a wrench. I had parts not put back together, They broke parts and didn’t replace, and overall service was poor.

Grew up in Bend and always heard that this place was awesome, so now that I own a subaru I decided to stop by for an oil change. Perhaps my expectations were high because of their reputation, but unfortunately I was NOT impressed.
I am used to always getting a full services list at every other place I’ve been to informing you of all the services they performed. Here, all I got was a receipt telling me how much it cost. Every other place I’ve gone to has also rotated my tires for free included with the oil change. Since I had no idea what services they had performed, when I thought about the tires I had to call them and ask if they had rotated them. Turns out they charge an extra $ 25. I wished they would have at least offered, I would have been willing to pay extra to have the tires rotated there. Although I’m pretty sure I could just go across the street to Les Schwab and they will do it for free? Don’t quote me on that.
They called and told me a belt needed replaced so I had them do that. Now I’m wondering if there is anything else that I ought to consider replacing that they didn’t mention. I suppose it’s a plus that they don’t try to offer you a bunch of extra stuff.
I told them I have been using full synthetic oil. They strongly recommended using a partial synthetic instead. I was confused but I said OK since I trusted their reputation. They told me they always recommend 3,000 miles for oil change no matter what. I don’t know much about oil, but I think a lot of mechanics would disagree and say that if you use full synthetic you’re good for at least 5,000 miles — even the dealership will tell you that. So it kinda just sounds like they want people to come in more regularly to me.
All of this information came to me from the secretary who had to keep going and asking the mechanics about everything and relaying the information back to me. She was fine as a secretary, but personally I really appreciate when all of the employees are knowledgeable about their business. Even if you’re just the secretary it helps to try and learn a few things about cars.
I’m sure this place is great for certain long term customers and people who know about cars and know exactly what services they want. I don’t think they will try to rip you off which is definitely an important quality for this type of business. Personally I would prefer someplace more informative and professional, so I’ll probably just head back to the dealership.

***WARNING***
I cannot begin to describe how dishonest, disrespectful, rude, deceiving and evil this business is. Go to «not recommended reviews» and find COUNTLESS horror stories from helpless clients who have been left absolutely screwed over, lied to and ripped off of every last cent they had only to be left with nothing resolved. They literally take your car in, make things up, fix a small percentage of what’s on the invoice and add exaggerated labor fees. The front desk people have been cold, arrogant and condescending to myself and many friends as well. DO NOT GO THERE!!! Tell everyone you know! STAY AWAY!!!

Last time my wife was in to have her car serviced, which was purchased used from them, they informed her they recommend they do the oil changes from now on to keep it up on the terms of the warranty instead of having me do it… you know cause oil changes are so hard. So she had them do it this time. We are heading out of town tomorrow, driving to our destination, and we need the oil changed pronto… I tried to do it this morning but found the drain bolt tightened so tight I was moving the car back and forth as I cranked the wrench. None of my tools worked on it and I could feel the bolt start to strip so I brought it to a lube shop. I felt the bolt give from the driver’s seat when the grease monkey got it undone. These are the kind of experiences we have had with SubaGuru. Suspect.

My Subaru needed a head gasket replacement on my 2006 Impreza after only about 72 000 miles. I studied costs and got quotes from at least 5 shops– all others were over $ 2200. Subaguru beat the price by far, and was very clear about what work they would do for the big job. I also had them change my auxilary drive belts and radiator hoses. I brought the car into the shop on a Monday and was promised to have it by the end of the day on the following Monday. (I drove a significant distance from my home to go to this shop for this job.) I was very happy when they called on Friday morning at about 11 AM to let me know that they finished early The job was seamless and smooth– no hiccups at all. Scott was the mechanic for this job, but Dane was the guy that I talked to. I would describe these guys «modern day grease monkeys» and that’s exactly who I want working on my car. The shop is in an odd location– it’s off in a low-​rent area south of the Walmart and Albertsons– having this location surely helps keep their overhead low. The lobby area is not very plush, but it I don’t like to pay inflated prices at my mechanic for designer furniture in the waiting area. If I have other major maintenance issues, I will consider them immediately.

Honesty & integrity! I owe Dane and the crew a BIG thank you for being both honest and having integrity.
I drove 500 miles to surprise my mother for Moms Day. Upon arriving my 06 outback was puffing 420(code) up hill. I took it over hoping for just something minor. Turns out it my cat converter. Front and back and clogged and burnt. Its needs to be replaced. $ 1700 job. After just buying this car I was devastated to say the least. Dane does some research and finds out that Subaru covers CA cats up 157k miles, under warranty. He lets me know (HONEST/​integrity) and tells where to go. Dane could of just fixed it since I didn’t have a option. But he DIDNT! Dane your the man. With such a shady industry its refreshing to know there are some awesome guys out there. I highly recommend these guys if looking for good work and a straight up deal.
Thanks
!

Boy, do I wish there was a Suba Guru in the SF Bay Area.
We were on vacation in Sunriver. During the drive up from CA, the check engine light came on and the cruise control light started flashing.
The car was still drivable, and long story short — I had not tightened the gas cap ALL the way at our last fill up.
When we finally got to the resort, we looked up Subaru dealers in the Bend area, and this was the only option.
We made our way there — but Google Maps was wrong about the location. (I submitted a problem report so hopefully it’s fixed now…)
We called them and the woman was super polite and told us how to find them. They confirmed it was the gas cap, reset the code, and sent us on our way with a smile.
In the 4 minutes we were there, I noticed they have their prices right there on a whiteboard — you have to love a mechanic who tells you up front what the charges will be.
Loved the people, appreciate the service, looks like a real honest place.