Kendall Toyota-Scion of Bend

Terrible experience. Return buyer, purchasing second vehicle in a six month period. First vehicle was the average volume dealer service, not terrible, but took six hours to negotiate a price and sign paperwork. Most of that was an obvious sales tactic. But overall, we returned so it wasn’t that bad. Second purchase, both vehicles we were looking at were sold out from under us while the salesman was «looking into them» and «getting a price.» Not cool after putting in offers. Guess if you have a job and have to do stuff over the phone, an offer is useless, a promise is useless. It’s all about who shakes cash in their face.

I am sorry but I would never trust this business. They say the give every vehicle they sale and inspection, please don’t believe it. We made the mistake of buying a vehicle from them a month ago and it has been one problem after another.

Update: regarding the comment posted below by Kendall Toyota… if the car was not ready to be sold it should not have been advertised for sale on Craigslist. If an ad is posted with photos and a price, it is safe to assume that car is for sale as advertised. Also, yes the car was locked, but a salesman opened it up and showed it without making any mention of it «not being ready» or having anything wrong with it. By the way, we bought a much better car at a different lot earlier today.

Horrible horrible service! I’m really annoyed and after reading these reviews it seems I’m not the only one. filled out a application online a week ago for a Toyota rav. Got a immediate phone call after hitting send and thought sweet these guys are on the ball. NOT! text the guy to see the status he texts me back saying he’s close to getting the payment I need. I thought great and waited for him to update me on progress! Nothing Friday until I text him saying anything new. He text back saying prob not until Monday it was Friday the banks are closing now. I applied at about 2. No word from him Monday so I gave it another day so I wasn’t just annoying him. Finally I text him tues saying anything new. he says oh Ya you’re application didn’t send all the information let’s fill it out again and send it to the bank. uggg ok I’m already annoyed because he SUCKS at communicating with me. Didn’t hear anything from him after that until Thursday when again I have to text him saying what is taking so long hopefully if I was in the lobby it wouldn’t take so dang long. He said yes I agree it’s taking a long time it’s the end of the month and we only have one finance manager. I said understandable thanks. Of course he says I’ll go check in with him once his customer leaves I text him at 1 and nothing no update I text him at 630 so… did you even check? with no reply. I’m really annoyed with this person and really don’t even want to deal with him anymore because I obviously am not important to him as a buying customer. seriously Toyota get it together…

They had the highest prices I found on the web but went in thinking they would maybe work a deal. I was trying to BUY new and they were at least 5k over suggested MSRP would not negtote a lower deal. I had NADA on my car and they offerd 4k lower then lowest TRADE IN price. The sales guy had no Knowledge of the vehicle we where looking at. Its worth the drive to go to Portland!

I got a good deal only because I had done a TON of research. They tried to screw me at every turn. Extra fees etc. the salesman was so thirsty. Do your research and you could get a good deal. Finance officer was soo dishonest!

I really don’t like writing bad reviews… with that said, we tried to buy a car here. Put in a financial app and was ready to close the deal. However the sales man kicked us out of the store at «closing time,.» He promised to call us back the next day –he did not. He did not call for over two weeks. We called in four times, left messages and got one phone call back.
Finally went over to Roberson Ford and made a deal within an hour. Despite our many years of loyalty to Toyota and many vehicles with them, I guess they are too busy to sell cars these days. Kinda sad. :(Hope things turn around for them.

I purchased a new 2012 Scion in August 2011 from ADAM APALATEGUI. He was hands down, the best salesman I’ve had. He has been an amazing guy since then also. Anytime I have a question, he’s on it with an answer within hours. I even locked myself out of my car in another city 3 hours away and couldn’t find the service number to call online. I called his cell phone because the dealership had closed, and he found it and I was able to call a tow truck for FREE and was in my car within minutes. During the buying process, he was really patient with me. I’m 23, and this was my first time buying a car. He was an outstanding salesman and I really appreciate everything he did, and continues to do for me. The service guys were very helpful also. I had a new stereo and wheels installed and they were so so helpful. The dealership even stayed open until 8pm when I was finally done signing paperwork, well after everyone was scheduled to go home. The finance manager even stayed to make sure I understood the terms and conditions. I will definitely recommend this dealership and ADAM APALATEGUI!

Dishonest dealership —
I rarely write review on line since I believe most review are unfairly polarized in either the very negative or very positive direction. With my experience at Toyota of Bend let me assure you I was treated dishonestly. During closing on a used Honda Civic on July 31^st 2011 — I was told I could not pay the car in cash using a debit card and was told I had to finance the car and then pay off the loan. I specifically asked both finance persons if I would be charged interest between July 31^st and the date when I would receive the first payment stub. They both assured me that if I payed the car off in full within the first payment period in the amount agreed to by sales contract that I would not pay any interest. Just as I said — I payed the car off in full at the first statement and still got charged $ 80.38 in interest. Both finance employees specifically lied to me to make the sale on the last day of the month. I filed a complaint with Toyota Customer Services stating the dealership was dishonest. Within a week a customer representative from Toyota Bend of Oregon call me and denied the fact that the finance department lied to me. He initially said he would write me a check for the finance charge ($ 80.83 — I have the voice mail), and then receded his offer. I learned an expensive lesson here. There are many Toyota dealerships out there — I would recommend you take your business elsewhere. Feel free to email me at
if you would like to hear my opinion in writing.
Good luck ‚
Luis
Update — ⁰⁶⁄₁₂
Almost a year later Robert Durfee of Toyota of Bend contact me regarding this review and my experience. He was more than helpful in trying to correct what we agreed to was a misunderstanding. He compensated me for the $ 80.83 in interest that I was charge by Toyota and sent me a Starbucks card for my troubles. I commend Robert for his efforts. I hope under his direction my next experience with Toyota of Bend will be much better. Thanks Robert.
— Luis

«He works like he owns the business.»
We think that’s the highest compliment that can be paid to an employee.
Based on my husband’s and my recent experience at this dealer that compliment is rightfully assigned to the sales person, Brian, who came out to help us.
The SUV that we use as primary car was ten years old last month and we’re getting ready to replace it. Although one’s perspective on what one is looking for in a vehicle can change in a decade, what we’re always looking for in selecting a dealer is a good value and good service.
So we went into this Toyota dealer because a few years back we bought a second car from them. A used Toyota that was only a year old and had less than 10,000 miles on it at the time. We had a great sales experience and it was a top notch car for comfort and reliability.
Although what we’re looking for this time has nexus for luxury and functional parameters that probably aren’t a fit for Toyota, we thought we’d give a couple of Toyota models a shot.
So we pulled into the lot of this grand new showroom. (New as of January 2011 when the dealership moved from their old location on Highway 20 to this opulent building on Highway 97. More about the fab building itself at the end of this review.)
Toyota salesman Brian was there to ask how he could help us almost before we had our doors open to exit our car.
He paid attention to what our requirements were and tried to meet them with several different Toyota vehicles. Including some we had not thought about on our own.
When it was clear that our needs couldn’t be met by a Toyota purchase this time, he walked us across the parking lot to the Mercedes dealer (same owner) to shake hands with a colleague there who walked us through the Mercedes options. She did a top notch job of that. But for reasons of design and cost, we simply don’t feel a fit as «Mercedes People». Whomever they are.
But the point is, Brian tried more than really hard to find the Toyota fit for us. And then he tried to save the sale for the owners of the Toyota and Mercedes dealerships.
Working like he owned the business. Cool.
If I owned the business, I’d be sure to hang on to Brian. And if I were in the market for Toyota, new or used, I’d definitely have this dealership on my short list. And ask for Brian when I went in.
You might want to do that too.
Even if you’re not in the market for a car, you might want to go see this new, palatial showroom in a 50,000 square foot «green» built building.
There’s owner confidence for you, to build such a thing in the face of a tough economy. (How much more will we pay for a car here, you can’t help but wonder, to help offset the cost of this grand showroom. :-))
Here’s the description out of a local biz news publication: «A gleaming front portal, emblazoned with the Toyota and Scion logos, is clad in special milk-​colored glass. From a distance, bathed in nocturnal illumination, the portal takes on the appearance of an Asian lantern dominating the façade. There is a cleanness and clarity in the painted aluminum panels and monochrome color scheme that presents itself as both modern and classic at the same time.»
Yep.
No detail has been overlooked. Even the bathrooms are a marvel. And if you have kids to keep entertained while you shop, they’ve installed a children’s play area too complete with Playstation and educational games.
Even if you’re not car shopping, it’s worth a stop in here just to see the building. Seriously. But if you are in the market for a Toyota and stop in here. If you’re in luck, Brian will be there to help you.