Beds 4 Less

Wow. after reading other reviews I went in with guns loaded… Loved the customer service Jim was great and a man of his word. Due to weather shipments had been delayed but I had my new bed delivered on the quoted day of delivery! Did I mention I got a great deal — in store financing — and a FREE Tablet! Thanks guys will recommend to friends!

Really disappointed in my experience with Beds 4 Less. I ordered my new bed during the Home and Garden show in early May. They offered a wicked great deal if I ordered that weekend so I did, even though I couldn’t accept delivery until a few weeks later (when I moved into my new house). I called them a few days prior to move in and they said the bed hadn’t been ordered. Ok. Probably a miscommunication. So I put down an additional deposit (I had already put down some $ when I initially placed the order) and my bed was now ordered but there was no way it would be there on move in day. Ok. No worries, I could sleep on an air mattress for a few days. After 6 weeks and repeated phone calls where I was promised my bed was on a truck and would be there in a few days, I finally decided to go into the store to see what the hell was up. Jim said ‘Oh, i’ve been meaning to call you. The bed you ordered has been discontinued.’ Seriously? Discontinued. Think you could have called to tell me that since I’ve been calling you at least once a week for the last 4 weeks? In the end, I got a different bed for a decent discount and they delivered a few hours later. Jim said ‘Don’t hate me’. Well, you know what? a month on an air mattress and several broken promises makes me a little grumpy. I don’t hate you but I certainly can’t recommend you. This is probably a fine establishment if you buy something they have in stock and they deliver it the same day. But I certainly won’t shop here again.

I have purchased two mattresses from this business and have had the best customer service! Our second mattress was faulty (acknowledged by the manufacturer) and Beds 4 Less went out of their way to help me return the mattress to the Valley and get it fixed and then helped me get it back home. I can’t say enough good things about Jimmy and Steve! Thanks!