Lumber Liquidators

I would not recommend this store OR the Laurel store. In Jan 2015, I needed to purchase about 400 square feet of Boa Vista Brazillian Cherry (10mm), and I contacted the Annapolis store since they were the closest. They did not have all of the product in the store, only about half of it, so they contacted their Laurel store to see if they had the rest of the order. The Laurel store did have the rest, so we chose to pick up the product from both stores because they EACH wanted to charge us $ 145 for delivery.
We first went to the Annapolis store to pick up half of the product and then drove out to the Laurel store. When we arrived there, Andre was the one who loaded the product into our truck. When he began to load the product into the truck, we noticed that many of the boxes did not have the thick plastic wrapping around it. We questioned Andre why the plastic was removed and he said that the plastic sometimes comes off in the warehouse, but he assured us that the product was in perfect shape. We looked through the top of each case as best we could and saw that the ones we could see on top appeared OK.
We arrived home and unloaded all of the cases of laminate. Two days later, our installer arrived, removed all of the carpeting and prepped the area. He went to sort out the laminate and discovered that many of the edges of the boxes that were open were scratched. Our installer said that it appeared as though someone had cherry picked through other cases, removed the good laminate and returned the damaged laminate.
We had no recourse but to install it because we were on a tight deadline to complete 2 of the 3 rooms. We tried to cover the damage with use of floor markers, but the damage could still be seen.
I called Lumber Liquidators the following day and spoke to Sarah. I told her what had happened and she said that they would NOT give us and credit for what had already been installed. She said she would order new laminate to replace the quantity we still had for the 3^rd room, which we had not completed. I asked her if they were willing to deliver the remaining laminate for free since we had gone thru all of this (we are local, about 10 minutes away) and she said NO. I asked her to speak with her manager or have him contact me and I never heard back from anyone.
DO NOT trust this company or any of their employees. They will lie and cheat to sell you junk and then they do not stand by their product or believe at all in customer service. You may pay a little more elsewhere, but you will get a more reputable company who believes in customer service.

I am not one to often write reviews but after the experience we had with Lumber Liquidators (LL), a review needed to be shared so others do not make the mistakes we made by using this company (and this store). We had to order new hardwood floors because our originally LL Bellawood Bamboo floors were defective and we were given our $ back (100 year warranty was great). We had so many issues with ordering new hardwood flooring. We went with Bellawood Matte Hickory. When it was delivered half the flooring came and the rest of our stuff (shoe molding & stair noses) were not delivered. The people at this store kept telling us it we’d get it when it comes in… they continued to lie and tell us it was «coming in this weekend» after about 2 weeks, I called everyday for a week straight trying to get answers and everyone continued to lie or not call us back about when it was coming in. We had a contractor ready to install but had to be put on hold due to LL delays. Luckily he was reasonable and understood that LL was horrible with everything they did. (Quick Tip: Do not be sold on the extra products they try to sell you either… its all a rip-​off. We did not buy into it, but could see how some people who do not know much about flooring would). The customer service at this store was horrible, not helpful at all and even though our floors look great now, I would NEVER recommend using Lumber Liquidators ever for hardwood floors (would not even recommend this company and/​or store to my worst enemy). The hassle and stress they put us through with everything from start to finish was not worth it at all… do yourself a favor and don’t just look at my review, look at others who have provided a review of this store and other LL locations… there is a theme, horrible customer service and poor products. We wish our contractor never introduced us to this store in the first place… Good luck on your hunt for a great hardwood flooring store in the DMV area.

Decent prices if you don’t have problems.
I purchased flooring and received 2 different finishes for Bellawood Bazilian Bloodwood. Even though they were aware that the finish was changed. The store said it was out of their control since I didn’t return it in the ³⁰⁄₆₀ day timeframe. So be sure to inspect the wood asap.
Also, Regardless of what the employees tell you be aware they do not honor their warranty on Bellawood flooring. After 4 years of normal wear the finish on the Bellawood flooring looks horrible. I’ve contacted customer service and they don’t have anyone to come out and inspect or service the flooring finish. How can you have a 100 year warranty and have no one to service the floors.
Bellwood 25, 50, and 100 year warranty my ass… Such a scam…

Really awesome price for any kind of lumber I saved over $ 2800 on my hardwood purchases. Most importantly they have amazing amazing customer service. I came in panicked as I have never bought lumber but David, Luke, and Jeff saw my problem as there’s and helped me out. They went up and beyond what they needed to do to help me out and I could see they were treating me as they would any other customer. If you ever need any flooring done come the the experts out here in Beltsville and ask for David, Jeff, or Luke. You won’t be sorry

I enjoy this location. I don’t know about other complains.
They have installers around the stores that have done installation job for their clients but they do not guarantee that you will be please with the work (AYOR). Everyone have their expectations and grips.
Prices are so low on select old items but its still a unbeatable deal especially when installing it in a basement that is use for storage in my case. Though it took me long time to install it ourselves, was worth it and the wait.
Thanks to DIY channel, HGTV and House Crasher’s show.
The sales people are there to sell you the hardwood and order them not the installation process. Though I would think they will have some knowledge… I can’t feel sorry for them if no training was made. One have to do their own research… YOU TUbe it first?

Well we have floored 3 bedrooms and a hallway. We have greatly enjoyed our experiences. My Wife is a HGTV fan! So once she see them being used by a couple of different shows, when it came time for us to do some work we had to start there. I suggested we go look around to fine the best price. Well after checking the very limited selections at the area Lowe’s and Home Depots, we checked the even more limited selections of the warehouse stores. We even found another flooring store, to no avail. By far LL had the best pricing at every price point. Not to mention when they have sales.
No as far as service, maybe my expectation for different for a flooring store, but it has been what I expected or better. most of time we’ve gone it usually busy. we generally have an idea if what we want going in. So we grab a free salesman we ask a few question let that one go talk among ourselves grab the next available person ask a few more Q’s and decide.
To me LL is little more than a hardware store for flooring. they are not an interior design firm. So they may not be the best at coordinating the rooms in your home.
Now this LL not to long ago almost doubled the showroom space. so it is much easier to get around and an even larger selection.
We have about 2 to 3 more flooring projects in the next couple of years and unless something changes I suspect we will be returning.

I chose Lumber Liquidators because their prices were attractive, and it never crossed my mind that «if a website has super low prices, but its almost impossible to talk to someone about their products, it probably is a scam!»
Well,
I bought more than $ 4000 worth of flooring. They charged my card and I had to wait for MONTHS until they had the flooring at the Beltsville location. I hired an installer and paid them for moving the flooring and installation.
Well, when we arrived at their location, the woman behind the counter said «There was an error in the pricing, and you have to pay an additional $ 5500 to pick up the flooring. We tried to inform you (check this out) by „charging your card for an additional $ 5500!“, but by that time the card was expired!!!»
REALLY!!!
Well it took me 2 months to charge back and get my original money back! and lost the deposit and moving fee that I paid to the installer
Stay away!

I went there hoping to get more affordable flooring. The salesperson, D.J., was not very knowledgeable. He told me it would take an installer 2 hours to install 170 square feet of flooring. I later talked to their installer and was told it actually takes about a day. He told me that I had to stack the boxes to let them acclimate in the basement area of my room. I later learned that they should not be stored in the basement or stacked while acclimating. He told me that I could use the planks as the baseboard and his coworker and the installer told me the opposite. He also gave me other incorrect assurances about the installer. He also said he was the manager, I kind of doubt that.
After seeing that Home Depot was twice the cost, I got the bamboo flooring.
if you’re going to go here, come informed and push them on questions. Check the quality of the wood. If this flooring is for a house you plan to stay in, then you might be better off going elsewhere.