Artelye Marble & Granite

We ordered a countertop from Artelye through Home Depot. They were supposed to call us to schedule measurement, we had to call them. They were supposed to provide us with installation with certain time period, but after not hearing from them, we had to find out that shipping is delayed, and when told it was a problem, the representative essentially said «so what».

After I wrote my review, Artelye reached out to me and explained why the sink was aligned the way it was. They also scheduled a tech who came out immediately and fixed the caulk.

So in addition to installing old dull granite they installed inaccurately measured pieces. My stove does not fit. They’re coming back this morning to «fix the problem». I’m so tired. Home Depot is no help. I believe this is a scam.

STAY AWAY — A COMPLETE JOKE OF A COMPANY!!!
We placed an order for our counter tops via home depot who contracts Artelye. What a disaster of a company from start to finish.
1– ORDER: our order is 6 weeks out and still not completed. why?
— 1^st they told us they never received the paperwork from HD. LIE #1 — we saw the confirmation of the paperwork sent by HD and dated. But this took about 3 weeks of back and forth. I spoke to a manager (Ryan) and he refused to apologize… actually he accused me of lying. Very classy.
They finally sent the tech to do measurements. I was on site the whole time.
2– MEASUREMENTS and INSTALLATION #1: go through #1 all over again, another 3 weeks, but now its for measurements and install.
When they finally showed up, to install they did not have the back-​splashes!!! why? because RYAN said that I told the tech that we did not want back-​splashes!!! WTH? We already paid for them, why would we have done that? He again called me a liar!
3– INSTALL #2: the back-​splashes (4 total) were ALL CUT WRONG. Thank God the guys that came were different than before and they were able to correct 3 out of the 4. We just called again to speak to a manager to understand why the measurements were so wrong and when they would be back.
NO MANAGER was available. I left Celia (manager) a voice mail and did not receive a call back. My wife called and Celia told her no one called them… MORE LIES
4– INSTALL #3 … yet to happen… I didn’t want to wait for it to happen before writing this and WARN others… STAY AWAY and find a good reputable company… if you use Artelye, your project has a low likelihood of being complete if at all.

So happy with our experience with Artelye! After 10 years in our home, we decided it was time for a facelift in all of our bathrooms. Artelye was so easy to work with, and got the job done in our budget and within our time frame. We were able to get all the work done before we had family come to visit. We were so proud to show off our renovated bathrooms!

We had this company come to our house to install granite countertops in our kitchen. Unfortunately from the moment they started working to the moment we spoke to the manager Kurt our ENTIRE experience was a severe disappointment. It started with the site inspection. The person that came over to take measurements did not measure the height of the cooktop. The granite is not as tall as our old countertops. So, obviously the cooktop will not fit correctly. We had also agreed in the contract to have a 4 inch backsplash. It turns out with out our approval a 4 ¼ inch backsplash was installed. We should have been told that there would be an issue with our cooktop fitting into our slot. I spoke to our sales rep Janet and a manager Kurt. Janet was extremely rude over the phone and I was not happy with her customer service or her effort to try and resolve the problem. I then spoke to the manager Kurt who came to our house to look at the issue. Kurt basically said it is our responsibility to know the dimensions of the cooktop and the countertop. So what is the point of having a site inspection if we have to measure everything ourselves? They basically said there is nothing they can do and they were not willing to help us resolve the problem. This shows poor customer service. Also, they did not abide by the contract. The contract stated 4″ backsplash and they installed a 4 ¼″ without consulting us. Then once the granite was installed they did not caulk the top backsplash against the wall. So, there is am uneven gap around the kitchen for food and debris to get into. Additionally they did not cut the granite outside. They cut it inside and did not close off the kitchen. So, as a result, the granite dust COVERED the entire first floor of the house. They also did not clean up their dust very well in the kitchen. After speaking to Janet and Kurt, I found that this company does not care about their customers and they just want their money and move on to the next. Also, we were told when we purchased the countertop that it would be 8 – 10 days. We did not have our countertops put in till about a month after we purchased it. So, again what we were told was totally wrong.

All’s well that ends well. My experience with Artelye started off great, hit a snag, and ended with me being a happy, satisfied customer. 5 years ago, I had a kitchen installed by Artelye. They did a wonderful job, and when I needed granite countertops for another project, I choose them again. This time around, we hit a snag in the installation. The color of the granite was different than the sample provided (I learned that even if you are not explicitly asked, make sure you insist on picking out the actual slab of granite that will be installed in your kitchen!). Also the install team was not quite as detail oriented and friendly as with my original install. I met with Josh (the owner), who made it clear that he wanted to «make it right». He personally escorted my mother and me through his warehouse, where we picked out new granite for our job. One week later, I had brand new granite countertops installed (perfect color, and perfect install)! I was very impressed with Josh’s willingness to make sure that we left satisfied customers. I was also impressed with the level of communication that we received. Artelye’s SOP is to email you the day before to remind you of your installation appointment (standard 3 hour window), and then call you the day of when the installation team is 30 minutes away. On top of this, Josh personally called me the day after the installation of make sure that I was happy with the final product. I would definitely use Artelye again, and would recommend them to others as well.