Verizon Wireless

Not about this particular store but about the Verizon kiosks set up in retail stores/malls…Beware! People who work there are from a third party company representing Verizon and work on commission! They will tell you anything for a sale to get that commission and times their info is not correct. I was told for «this day only» my bill would not change after I added my new iPad service… the $ 10/​mo charge would not happen… well it didn’t only happen my bill was about $ 70 more than it was suppose to be. After being on the phone with customer service for over an hour my bill was adjusted to the correct amount HOWEVER the $ 10/​mo was not nor would it be… there was never any promotion of this kind, in fact what I was told is that the add’l charge could not be withdrawn… that was the fee for the iPad data add and that’s just the way it is! Now to adjust that fee I was told there could be an adjust to my usage plan… wasn’t going to agree to that … why should I decrease my plan because someone lied in the first place to get me to buy. Also I did not get the ‘training’ if you will, to use the iPad as I was suppose to… he was more concerned about the people waiting to talk to him after I was done. Believe me $ 10 is not that much the principle here is that I was lied to to get a sale! Buyer beware and verify info!

I agree: If I could give VZW a negative rating I would. Over priced. Shady. Underhanded. Tone deaf when it comes to the customer. A giant FU to this provider. I moved our family and my business to T-​Mobile.

If I could give a negative star rating, I would. I had this company for over a year — they are sneaky about putting taxes and additional charges on your bill. Also, if you turn off a phone while you are out of the country, they automatically turn the phone service back on and start billing you even though you can’t use their service. I was mobilized to serve in the military in Afghanistan in 2010 and I terminated my service under the Servicemembers Civil Relief Act which allows me to terminate services without fees. Verizon charged me the fees and sent me to collections anyway. When I returned to the U. S. after being in a war zone, they refused to reverse the fees which they are obligated to under the law. These guys are experts at separating your cash from your wallet. I recommend AT&T.