US Post Ofice

Where to start?
I’ve been trying to make an appointment over the phone for Passport renewal for three days now. Things I’ve encountered:
*Phones literally don’t work. Busy signals, dead line signals. I’ve called from land lines, cell phones, Skype — all sorts of messages, the lines clearly have issues.
*Got through twice, first time, Passport guy is on lunch until 1, no one else is capable of scheduling apparently. I try again at 1, he’s going to be out until 1:30, still no one can schedule. This is over 2 hours this guy has been out for lunch. Second time I got through, they «connected me» and the system just hung up on me after about 5 minutes.
I work down the street, this would have been super convenient. Instead I just called the Issaquah Post Office and they got me scheduled in about 4 minutes.
This place needs some serious improvement.

FYI: For some reason, the Unilocal reviews for this post office were updated with the business listing info of the post office location in Beaver, WA. The current listing for this post office (prior to the creation of a new listing) shows the reviews of the Benton City, WA post office. If you are looking for more reviews on the Downtown Bellevue post office location, you can find them at this link,
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Reposting my review to this new business listing for the Downtown Bellevue post office location.
This is one of three post offices in Bellevue and the one closest to Downtown Bellevue. As a result, this location is heavily utilized and I tend to avoid it. Though when the APC machine is not working at Crossroads location, I do make a visit down the hill to mail packages. And for that purpose, this post office works fine.
The reason I don’t like going to this location because it tends to be pretty packed on weekdays. It is also one of the post office locations that you can go to apply for a passport.
There is no entrance on Bellevue Way, just an exit. You need to enter from NE 12^th St. The entrance is split with one heading for the dropoff mailbox on the left and one that leads to the parking lot on the right. Since the post office gets packed, parking is a little difficult. Though I did notice a sign on the back side of the post office which made it seem like customers could park there.
This is an okay post office. Though it can get busy and parking may be limited at peak hours.