The Westin Bellevue

This is my favorite westin I have ever been too. The location and actual hotel are great. What makes this property stand out compared to all other SPG/​Westins to me is the customer service. I stayed here on business pretty frequently and the staff was very accommodating. Namely, Jodi, Kavika, Ashley (I believe, she is a bellhop), Nicole, and the two gentlemen who work the valet on weekday mornings made all the difference.

Great customer service! Everything was clean. Room service was very quick, helpful, and prompt. Would stay here again in a heartbeat. Great value and worth the price.

I’ve never used Westin before, but they are definitely going to be my «go to» place going forward. The Staff were amazing — friendly and helpful. I made reservations for myself and some friends who were getting married (different rooms of course). I asked the staff if they could sneak in their room while they were out and put a wedding gift on their bed. Not only did they do that, there was also a bottle of champagne and glasses waiting for them from the hotel when they got back. From the doorman (who made me laugh at a very stressful time) to the folks at the front desk to the staff at the restaurant — the service, the attitude, the whole experience was fantastic. As I’ve mentioned in so many other reviews — its service that matters. And the Westin/​Bellevue has it down to an art form.

The staff at this hotel are super friendly and you can reach the front desk at all odd hours of the day and night. Checking in and out was painless, and I got my room within five minutes.
The common areas of the hotel are some of the cleanest I’ve seen. Westin staff do a tremendous job of making sure the pool, the hallways, the exercise room, and the meeting areas are spic and span. I can actually walk barefoot (don’t actually do this) through the hotel without worrying about stepping on some smelly trash.
The rooms are VERY well insulated. The carpet everywhere is magically sound absorbing, so you don’t have to worry about disturbing other people or being disturbed. Street noise is a non-​issue, and I was able to get a good night’s sleep in their «heavenly bed». Speaking of which, I think the «heavenly» in that phrase overhypes the comfort level of the bed. By all means it was one of the best beds I’ve slept on my entire life, but not by much.
One downside — there is no complimentary breakfast. The closest breakfast is downstairs in the lounge, and will run you a good $ 22. If your company isn’t generously reimbursing you, this is something you should plan for.
Overall a very good hotel, probably not the best Westin in the US or the world, but I was satisfied nonetheless.

My husband and I stayed a few weeks ago and it was fantastic! They really went the extra mile to make our stay-​cation special. My husband is a soldier and had just returned from fighting the wildfires I told them this and they had a special Firemen’s hat filled with treats and a kind note! I really appreciate the efforts and we will be staying with them again !

I will admit it. I was kind of excited to stay here.
Lets start with the good things. The staff was nice. It was easy to park. The bed was comfortable. The black out shades kept out all the light. On those points, well done.
Here is the thing for the price Westin should be aiming for perfection. Upon checking in we were «upgraded» not sure that meant, but apparently it was to an ADA compliant room. Yeah! In the bathroom I now had 15 extra towel bars, 5 clear feet to spin around and exactly 1.625 inches of counter space. What the hell? Nothing in the ADA says that disabled people can’t have any counter space. (Here is the thing, I’m not disabled, but was an architect who designed ADA compliant bathroom spaces in commercial buildings for years, so I am very aware of the requirements.) The Westin’s solution to having an ADA complaint sink was to remove the counter top and under-​mounted lavatory and use a pedestal sink instead. Along with that solution came absolutely no additional counter space anywhere in the bathroom. Thus, my family and I put all of our toiletries on the floor. NASTY.
Second we found the public elevator lobby on our floor to be constantly filled with trash from other guests, and the walls were marred. YUK. I get it your guest are out of your control, but guests are disgusting pigs everywhere, the difference is that Westin made little or no attempt to clean up after them.
Third, the soft chairs in our room were so dirty that when you patted them, puffs of dead skin cells from guests past poofed out into the air, they quite possible had never been given a true cleaing since the hotel was erected.
Fourth was the empty box of condoms under the chair that showed us just how much the cleaning staff was being supervised. Hey I’m glad that last guy wrapped it up, I just didn’t need to know that he required «Trojan Extra Large». Needless to say, my expectations for Westin are now lower. Much much lower.

Stayed here in July for a convention. Clean and quiet hotel. Shopping Center across the street. A couple of attached restaurants with specials for guests. Good concierge service. WiFi is free only if you book a room online with the Westin.

great hotel, center of everything. Amazing atmosphere. overall great experience.

In the burbs but lots of places nearby. The hotel was quite expensive considering the rooms aren’t that nice at all. This place barely fits the Westin brand in general. The staff was friendly and helpful. Didn’t get anything for being a top 1% SPG member. Meh.

Very pleased. Clean, centrally located and comfortable. Hotel staff bent over backwards for us. Very happy — would stay again.

The. Absolute. WORST hotel experience ever. Customer Service was absolutely horrible.
I spend half my existence in hotel rooms and for the most part have been loyal to the SPG brand. 0 chance of me coming back to this property and that’s unfortunate when I now need to travel quite frequently.

Very pleasant stay overall!
On the up side, great bed, shower and amenities as expected. I rented gym apparel to work out while traveling only with carry on luggage. Service was very attentive at every demand.
On the down side, the breakfast spread and quality (drying fruits) were quite disappointing given the price. To make things better, there are lots of dining opportunities around the hotel.

The Westin Bellevue is in the center of downtown, close to shopping, coffee houses and dining.
Here are some of the highlights.
Rooms:
My corner room, 402, was spacious and included a door to a balcony looking to the South city skyline.
Bed:
The Westin heavenly bed, by Beautyrest, provides one of the best nights sleep to be experienced. 5-​Stars
Temperature:
I like my room warm, probably warmer than most. The heat in this room did not work well. I set the thermostat to 77° and left for 6 hours. Still cold. Engineering came up and checked the room but the temperature remained cold through the night.
The bed was warm and the shower was hot so all worked out well.
Lobby:
The lobby has a large gathering area with a long table that includes an abundance of outlets and Wi-​Fi that works very well to catch up on email.
Recommendation:
I’ll be back but request a different room.

I love staying at this hotel. Staff is always super friendly, the rooms are clean, and it’s in such a convenient location.
My husband and I stayed at many Westin hotels in various cities, but I particularly like staying at the Westin Bellevue. The rooms are spacious and we’re usually here to hang out for the weekend and eat at our favorite restaurants in the area which are all walking distance from the hotel. There is great shopping all around the hotel and on the weekends the overnight parking is free for hotel guests. The Westin has great perks for their guests so every once in a while we are offered free parking on weekdays as well.
They are expanding in the area and currently planning for 4 buildings next to the Westin. I’ve heard one of the 4 may be a W hotel but the staff didn’t know for sure either.
W hotel or not the Westin will always be one of my favorites in Bellevue.

Great hotel! We have stayed here the past two years for an annual event and been very impressed! The rooms are always clean, good views, and very friendly staff.
Both times we have received great rates — this last time we got a $ 100 gift certificate to use at the mall as part of the package.
I also left a tie hanging in the closet after checking out and getting home and they held it at the front desk until I was able to get back to pick it up.
Right across the street from the mall, great shopping, and a lot of great restaurants within a 3 minute walk from the lobby!
Great indoor pool and hot tub that has a balcony you can go out on and look over the street!
Great hotel and would recommend to anyone!

Great location if you are here to shop and eat. Attached to the mall at Bellevue Center and steps away from great restaurants, it’s in the heart of Bellevue. Checkin was smooth and we received a complimentary upgrade because of our gold preferred membership. Room was spacious and even had a balcony. Shower and soaker tub in the bathroom. All in all a great place to stay while in Bellevue. Wish the tv was a little bigger but a weren’t in the room much anyways!

Never mind what you would expect from a Westin, that’s a given; but these guys have got to have one of the most technologically-​advanced underground parking ever!
You know those typical ones where you’re searching for the exits, looking left or right, being careful who’s coming around the corner? Not here: you drive down, and you’re going all the way down lol; it’s all located on the far left side, so if you want to park on the level, you just turn right.
Plus, on the 3^rd level by the boardrooms, there’s a secret entrance to Lincoln Square. As well as huge washrooms.
Escalators throughout too.
Friendly, informative concierge staff.
And the bell staff really do open doors consistently.

I’m going to be very biased on this review for one reason. And for this I apologize, but it’s a really stick point.
We came to the Westin for a USO Gala. We ended up parking in the underground complex and came across the sky bridge from the Bellevue Plaza to avoid the rain. As we came close to the Westin the only way into the hotel was through a key card access point. Unfortunately we did not have a key card to get access, but thankfully someone let us in. We walked right into the backside of the event which made things simple. However this was not the end of the problems with their design.
The food was decent — salad was delicious with butter lettuce and a very lovely dressing. The steak should have been cooked to a medium temperature rather than coming out rare (ugh). The event had donated wine and desserts so i can’t judge the hotel by that.
As we left we tried to get back to the bridge but the door out (?!?) was locked and only those with a key card could escape. What??? I still can’t figure this one out, why wouldn’t guests be allowed to leave the hotel easily? Fix your flawed design The Westin and you’ll get at least one more star.

I stayed here for a night while interviewing at a company in the vicinity. Check-​in was smooth, and my room was all set for me to move in. My room had a king bed, a couch area, a desk, and a spacious bathroom. The bed ranks among the fluffiest I’ve ever slept in – it was like sleeping on a cloud! There was also a coffee maker and some complimentary Starbucks, which I appreciated when I was dashing out at 7 in the morning.
The hotel was also very helpful in procuring me cabs to both travel into Seattle and to go to the airport. There’s usually a string of them waiting near the entrance, but as my luck would have it there were none when I needed one! You’re also right by Bellevue’s big mall complex, so it’s convenient to catch a movie or grab a bite. Definitely an all-​round good place to stay if your work is on the east side.

I’m not one to think lowly about a hotel, but there are levels of customer satisfaction that I just plain didn’t get. Sure I have stayed here before, and the meeting rooms here are pretty solid, it was the customer service that killed it for me.
Let’s discuss what actually worked…
The banquet staff were kind and on time with all their duties, and banquet captain was awesome, and was thoughtful to the needs of the attendees, of which I was one. The facilities were generally clean, and things seemed to work okay.
What didn’t seem so hot, was the customer service… in short… the hotel staff were short… there wasn’t any give, when we requested something that I know isn’t any real issue, and really, for the money that was spent there for the program, I thought they would be more willing to accommodate the attendees. Instead, it left me longing that we have our future events at the Hyatt down the street.