Spotless Cleaners

I took a an Ermenegildo Zegna suit jacket into them to clean. The suit costs approximately $ 3500.00 to replace. Victoria examined the suit carefully and only detected a small defect in the lining inside a sleeve. When I went to pick up the suit it had a substantial hole in the front of the jacket. They tried to have the hole repaired, but, due to a subtle pattern in the fabric, it could not be repaired. They gave me their insurance information. Their insurance company informed me that their insurance doesn’t cover damage to customer items. I had an attorney write them a letter asking for the money. Their attorney responded by denying liability. I am in the process of pursuing legal action against the cleaners. In the mean time, I am without my favorite suit

This cleaners was doing a good job until I brought in a toile comforter to be dry cleaned. They obviously washed it because it was faded compared to when I brought it in.
Do not use this cleaners. I will never use them again.

We took in a few guy dress shirts and some dresses to get cleaned and pressed.
All the dress shirts had the names written on the tags inside!!! What are we… kids!!! To top it off all three were shrunken and they no longer fit my boyfriend. These are custom fitted shirts so they are not cheap and this is not acceptable for any dry cleaner. Lastly two of the shirts had some lipstick blemishes on them in which they were unable to get out. I got them out with some spot cleaning with oxyclean!!! I’m not sure what they are doing but they’ve managed to do everything wrong that a dry cleaner can do. If you are a guy that needs their shirts cleaned and/​pressed, just keep looking, as this is not the place for you.
The dresses did not have any names written on them and turned out great. No shrinking, no names written with permanent marker, etc…
Pros: decent price and good turn around time (2 – 3 days)
Cons: read above. Each of his shirts are $ 80 bucks so this is just not tolerable to do what they did.
Remarks: Avoid this place!!!

I know this is yet another 5 star review, but I’m so blown away by the service that I just had to write it. First off, I was immediately acknowledged when I stepped through the door even though there was another customer they were assisting. Then the lady (owner) says to me, «you came in 3 years ago». Wow! Who remembers someone from 3 weeks ago, let alone 3 years ago? Super nice and friendly husband and wife team. The sleeves of the shirts were even folded and pinned. I have never seen another dry cleaner go above and beyond like this both in service and quality/​presentation of the cleaned clothing. Stepping in to pick up the dry cleaning really made my day. I don’t remember the last time I had such lovely service that I actually came away from the establishment happier then when I came in. Also, the prices are very reasonable. Oh, and before I forget… the husband carried the dry cleaning out (in the rain) to my car even though I didn’t even ask — he offered. Wow. Just wow.

These guys know how to take care of your garments and are great with Customer Service and the personal touch of knowing your name…

Really great customer service. They always remember me. I’ve taken everything to them: sleeping bags, suits, shirts, pants, they do it all and the price is incredible. I was paying double up the street.

Best Cleaners I can find around the area. The owners are very good with taking care of the fabrics of your clothing. Their turnaround time to fast and is always spotless when I pick up my clothes.

These folks are the best. From delicates to laundered shirts, they always do a beautiful job with our clothes. Their prices are great. But what I like most is they do it all with a smile and genuine care for their work and their customers. I always feel happy after seeing them. Even their cash register makes me smile! Check it out and see for yourself. :)

Hi! I found this place thanks to all of the wonderful reviews. My daughter’s first communion dress that was imported from Spain and that she had just tried on once, got stained! I took it to them and they tried 3 different stain removers, but nothing worked. I was beyond dissapointed and so were they! I left it there anyways to get steamed. When I picked it up the next day they were both eager to tell me how that had gotten the stain out!!! I can’t tell you how delighted I was and shocked! The stain came from rust, no idea how that made it on the dress. I just wanted to hug them both. I was ready to pay ANYTHING for the stain, but they just charged me for the steaming, I was just sooooooo happy, they made my day. Will go there again for sure.

This place is the best, they deserve every 5 star review given to them. I was out running errands in Factoria one Saturday and decided to go here based on Unilocal reviews rather than drive up to Kirkland. I am so glad I made that decision. I had 6 items for dry cleaning (one silk shirt I had basically ruined by getting a foundation stain on it, and then a Tide stain on top of that, and then had ruined the dry clean only silk by getting it all wet) plus a pair of pants for hemming. When I went back to pick everything up, not only had the kind lady restored my ruined silk shirt to new, the total bill came to less than 60 bucks!!! This place is great!

Did a great job on cleaning and boxing my wedding dress. Great service, I would use them again.

Friendly, professional and consistently exceptional quality. Best dry cleaner I’ve ever gone to. Even though I work and live in Seattle now I still take my business here. That should speak for itself.

Very nice couple who run this place. I got there at 4:59 on Saturday (close at 5:00), they were still open. I had an order less than $ 10, but I didn’t have cash, they weren’t thrilled with using a credit card for less than $ 10, but they did it (I left a couple of bucks cash for that). Very friendly folks, first time using them, will be back.

Best establishment of its kind in the Bellevue area (and the only establishment I trust with my dry cleaning). The customer service is outstanding, the detail of the service provided equally as good.

Sweet couple that run this fine establishment. Fast, reliable, reasonably priced dry cleaning. What else can you ask for!

Worth every star! This dry-​cleaning duo adds new meaning to the term ‘service with a smile’, they’re always super nice!
I needed a dress hemmed urgently for a wedding and had to ask them to finish it within two days although they usually do three. The wife was quick to oblige! When I dropped by two days later, they had my dress hung up right by the front in preparation and the hem was perfectly done — the dress looked exactly as I had wanted!
Prices are very reasonable too.

Great place to go. They help you carry your clothes to your car if you need and are super speedy. They’ve even gotten stains out we weren’t sure could come out. The couple that own this place are so friendly and recognize you as soon you pull up so that the moment you park, they are grabbing your order.

This place is wonderful. The couple that runs this place is super friendly and they help you out as soon as you step foot into the establishment. This place is a little far away from my house but I make the trip out here because of the excellent service. I definitely recommend you check them out!

This place is awesome! I’ve never found a dry cleaner that I’m happy with until now! I gladly drive from Kent to this place!
Service: The wife is awesome! She greets you with a warm friendly smile when you walk in and she remembers you. Both husband and wife sends you off with a farewell when you leave. I love it!
Cleaning: My clothes come back clean. My white jacket came back whiter than I first purchased it! I’m so thrilled!
Even better they clean in-​house unlike some places I’ve been to where they send stuff offsite.
Price: The prices are reasonable.
Alteration: I’m getting a pair of slacks hemmed now. I’m expecting good result when I pick it up tomorrow.
The wife does the alternation and again in-​house. I love that!
I’m a customer for life!!!

I’ve lived in the Factoria/​Bellevue for 10 years now, and there’s no dry cleaners like this one. It’s hands down the best dry cleaners, EVER.
I had this terrible stain on my wool coat. At the time, I took it to a Seattle dry cleaners; and when I got it back, there was still a hint of it left. The business told me that it was impossible to take it out. I then took it to Spotless Cleaners. A few days later, I went back and the stain was completely gone. It was AMAZING! The name speaks for itself: totally spotless! After that experience, I was sold and I have never once went to a different dry cleaners.
If you need dry cleaning services, you need to go to Spotless Cleaners! The service is superb and the prices are competitively low.