Old Navy

Prices and selection are great just as expect. Docking a half star because it looked like a tornado had gone through, another half star due to being understaffed.

When they have a sale it’s usually ransacked in here, but if you can find your sizes you can score a good deal. Yesterday was buy one get one free on shorts PLUS with the email coupon of $ 15 off $ 50 spent my teen got 4 pairs of shorts for less than $ 40.
I personally think the clothes don’t last and I don’t care for the jeans. But for my teens, it’s cheap and they outgrow it before it falls apart. My husband has found some great clearance deals here as well for himself. It’s a mess, and you have to have patience. Long check out lines on big sales event days. But staff has always been super friendly.

One of the guy that works there is just awful. He has curly long hair and always has a hat on every time I go with glasses. He was working for the fitting room section that day. I was in line for the fitting room and unfortunately I had my two kids in a double stroller with me so I was waiting for the handicapped room. Anyways I was in line and there were about two people ahead of me. The girl that was in front of the line got to go into the smaller room and the guy behind her got to get into one of the handicapped room because they were all full. and he was by himself with like 3 clothes. So I was like okay I’ll just get in when he gets out. So I was patiently waiting, about 20 mins later the guy that was in front of me was sill in there! I’m like dude u only have like 3 clothes! There were two handicapped rooms and so I thought well maybe the other one could be empty cuz I didn’t see anyone get in or out so I asked the curly hair guy that was working there, to check if anyone is in there so I can get in and he was like I’m sure someone is in there (in a very rude/​annoyed tone). I’m like u didn’t even check… So it’s been exactly 40 min and I’m still waiting for the bigger fitting room and I guess he was going on his lunch break and rotated with some other gal. So as soon as she came I asked her if she could knock on that one room to see of anyone is there and WA HA!!! No one there!!! So I wasted 45min of my busy time because of that curly hair dude that didn’t want to do his job… And btw the guy in front of me who took the other fitting room was still in there…

I totally get that stores need to be restocked. That is obviously retail common sense. But. There does not need to be ten employees, with overstuffed carts, all over the store, restocking every single department at the exact same time.
I tried making my way through the woman’s section but ran into 5 employees. One kept shooting me dagger eyes as I tried to wiggle my way between her, her cart, and the displays. I was not the only one getting this vibe, as I overheard an older lady telling one employee how difficult it was for her to shop with them constantly in the way. The girl didn’t really seem to care. None of the employees were friendly that were on the floor.
After circling the pant section for what seemed like an eternity, I was finally able to pick up the pair of pants I wanted to try on. Then I stood at the fitting rooms waiting for the attendant to count my items and show me my room. She popped her head out «just go in that one over there» and went back about her business. Okay… I waited when I was done to hand her my go back items, but she didn’t seem to care, so I just went and put them back in the room.
The line to pay took forever. One cashier working, 5 people in front of me, and by the time I was next in line there were easily 8 more behind me. Everyone was getting annoyed, the ladies behind me saying there were about to just leave.
They finally brought up another cashier, he was really friendly. I was unable to use a coupon I had so I had to come back, as my e-​mail wouldn’t load in store and he wouldn’t honor it. Fair enough.
When I came back a half hour later to get a price adjustment, I had to wait in line for 15 minutes again. Super annoying. I hate buying from here cause every location I’ve been to it’s always the same with the long lines.

Good prices, but cheap clothes — LOL, I guess they go hand-​in-​hand, but for what it is, not bad. Bummer though — the cashier was asking everyone, «Do you want to donate to (can’t remem what it was for) or sign-​up for a card to get more $ off today? OK, if you don’t want to donate how about rounding up your purchase for the contribution?» No, no and NO! I mean, I know Old Navy mgmt must tells= them to say all this, but it’s VERY annoying. Makes me not rush back.

We are out-​of-​towners back to school shopping. Super great deals for all ages. Clothes were folded and organized even with the amount of traffic and clearance area. Definitely worth the trip!

I never write reviews, this is my first one. I have never seen a store look like this in my life. I used to work for world market (retail) for a few years, so I know stores can get a little messy but this was crazy. I went in today with my daughter to look for a few things for her. I couldn’t even find anything because of the giant mess, it looked like the store had been robbed, not to mention the employees seemed to think it was a joke when I even asked what had happened. The store screamed «we don’t care» which didn’t make me want to look for anything, let alone purchase anything. I took photos to prove how crazy this place is. I have been to an old navy at 2 am on Black Friday and it didn’t even look like this. Really gross !

***This store was very similar to other Old Navy stores I have been to in terms of look, size and selection of inexpensive casual clothes; service was pleasant***
This Old Navy is part of a retail plaza /​mall that has its own huge and free parking lot.

Let me just say I’ve waited at stores to open up and this store took the time and really cared for there customers. They were fast and the plus was we didn’t have to wait very long in line and the line was long! And the crazy part was everything in the store was 50% off … Awesome. Got a lot of gifts. Hurray Black Friday wasn’t that black over there !

Last Sunday I was going to met someone in front of the Old Navy at 11am. When I went on Bing maps that morning, I discovered they opened ay 10am, so I quickly got the kids in the car to get some shopping done before my meeting. This isn’t an Old Navy we frequent, so it was going to be a special treat discovering what was on their racks.
When we arrived at the door at around 10:15, someone was holding it for people leaving, so we patiently waited so we can enter, but were told «we’re not open.» Stunned, I noticed that the posted door hours were 11am, so I decided to wait for the person to come back to show her the Bing maps mistake.
Instead, a few seconds later, someone else comes up, unlocks the door for more people leaving. I wait on the sidelines and when everyone comes out, I tell her. She barely looks at me and in between donut bites yells at the 1^st person I had spoken to that «our hours are wrong.» To which the original person says «whatever» as she also stuffs a donut in her face, dropping crumbs over the floor. I then watch as someone else leaves, stepping all over the crumbs, spreading them out even more on the floor… ewwwww.
Startled by their rude behavior, and honestly that donuts are being eaten around clothes with no napkins in sight, I walk away, mumbling about rudeness and how I was only trying to HELP fix an obvious oversight. When I am closer to the main mall door, one of the associates yells at me «Have a nice day!» which causes my daughter to look back in confusion. I then had to explain what sarcastic tone was to her. Which lead into a conversation about retail and how a customer used to be treated with respect.
Needless to say, after my experience, and reading other experience below, it seems this store needs a total makeover in sales associate behavior. We won’t be back for sure.

My friend actually travels from across the pond just to go to this particular Old Navy — that speaks worlds about the selection here!
I’ve been coming here more and more for cheap and cute finds for the baby! I do a lot of online shopping since I’m still getting used to hauling the little one around and appreciate the fact that I can return things that don’t quite fit back to the stores!
I find that this Old Navy isn’t as crazy or picked over as some of the other ones and love the fact that it’s conveniently located!

I was in the area and decided to stop at this Old Navy with my husband. We were lucky and hit a sale. My husband is a tall person and has a difficult time finding clothes. He managed to find quite a few comfortable, good fitting, summer friendly shirts.

I love Old Navy, Don’t get me wrong. I have never had a bad experience at this store until yesterday. Went shopping at lunch to get some bargains and boy did I get some good stuff. Store was clean and I got a ton of stuff for $ 30.
The issue, I go to pay and the cashier was really «I hate my life» kind of person. She barley said anything to me despite my smile and greeting. I used to work retail so I know how much it sucks to have to work and deal with people at this time of year. Anyways, she tells me my total and then another customer came up and asked her about the super cash. I guess she had been told by the cashier that they were not doing it when in fact they were. The other customer was very polite about it and not rude. The cashier snapped at the person and said «Well I didn’t think that we were, ugh.» «Just a minute and I will get it for you.» Seriously rude and condescending tone. No joke. I was pretty shocked. She then began to look through the drawers to try to find some and was slamming them as she went. Um okay. I then mentioned to her that I had some coming since I just spent $ 30. She looks at me and goes «Yeah, I know, wait.» Awesome customer relations you have there. WOW.
I am not saying that I will not be back to this location but I will make it a point to avoid her. Everyone has their off days, but damn, get a grip. You create your own happiness.

This review is specifically for their maternity wear. I went a few times and they had a really poor selection of jeans sizes. Tons of size 6 and not much else. There were barely any full panel jeans. I would try on a pair of jeans in one size and then the next size up and neither would fit right. I did like their t-​shirts in my first trimester but they were comically short by 32 weeks. I gave up shopping at this and any Old Navy for maternity clothes.

Everyone raves about Old Navy maternity clothing, but I have been disappointed in their selection time and time again when shopping during pregnancy. Yes, there are a few basics here, but as I’ve grown bigger, I realized that some of their items are just not designed to last the whole pregnancy. And they aren’t that cheap! I was expecting a lot cheaper… and sales for the rest of the store don’t seem to extend to maternity clothing. Another complaint is about the lack of full panel options for pants — the black work pants I bought here were great for the second trimester, but do not stretch now. The jeans I got on super sale didn’t have a full panel (it was called a full panel, but in later pregnancy, it’s more like a half panel) and the elastic at the top was really thick and can be seen through clothes. Overall, I’m just not as excited about this selection as I was.
Baby clothes, though… MAN, those are cute!

I love this store! Never buy anything here at full price because it will go on sale for much cheaper! They have a clearance rack filled with tshirts that are only a few bucks! I got a Beatles tshirt that was originally $ 17 for $ 1.47! I got 2 other plain tshirts and a Henley tee and it was all under 10 bucks! You find really good stuff in clearance sometimes! I also got a nice pair of Bermuda shorts for $ 10 at the Crossroads location!
Their jeans are not the best quality. I have bought a few pairs here and they always rip within a year or two, so I stay away from the jeans and mainly buy tshirts and sweaters and things.

I really am a fan of this store for many reasons.
1) My 6mo old son has a bad case of eczema so it is really important to find 100% cotton clothes. Old Navy has great selection of 100% cotton in sizes of infants, 0−3mo, 6mo-​12mo and toddlers.
2) The prices are also bargains since kids grow up so quick. I can let my 3yr daughter go wild and pickup any dresses, outfits + shirt tees she wants.
3) Plenty of parking, Good service on the floor, and Fast Cashiers.
4) Tidy and well stock.
5) Bathrooms near the changing rooms.
My only two issues is that the store got rid of the tables on the floor so the daddies can sit or the kids can color on the tables. And the only way to enter the store is from the outside even though the Old Navy is connected to the Factoria Mall… stupid. lol
Anyways, always a fun time bringing the kiddos to this store and walking away with bargains for kid clothes knowing you didn’t get jack on prices.
Recommended for shopping sprees for your little ones.

Total cluster F***! and really bad customer service.

I know Old Navy doesn’t seem that glam, but I love bargain hunting there!
Between the downtown and this location, I have gotten:
-$ 1 flip flops
-$ 1 summer sundress
-$ 13 stretchy cotton black blazer with white trim
-$ 3 and $ 5 pj sets (the two together made one set)
Old Navy is great for bargain basics and they take my Banana Republic card and rewards!

There are little differences in selection from one ON to the next, but the things that vary greatly are:
*Service on the floor, at the register, in the dressing room
*How tidy/​well organized the store is
*Stocking– do they have most sizes for most items?
*General location of store in relation to other services
This one gets 5 stars for service at register and floor– didn’t use dressing room so no rating there
5 stars for organization, and stocking is 4 stars, they had mostly everything I looked for
3 stars for the fact that while this is in Factoria Mall, you have to go out and wander about finding the entrance, silly rabbit, if we can wander in after filling our gullets at OCB, we’d buy new clothes just so we could drive home more comfortably.