Nordstrom

I got a jewelry item there and got it repaired by them-​they lost it. It came back 1 ½ years later. That’s insane.
In addition, their card services are a mess. They lack respect and ripped me off multiple times.
I’ve spent hours and hours on the phone with their jewelry repair department and their card services and they all don’t know enough to help me. I going to sephora for my beauty needs now.

Love this location! I’d much rather come here than go downtown, convenient parking and friendly staff (sometimes feel like i’m being ignored downtown). Selection is always good and if they don’t have it in store, they can easily order anything and have it sent to your door. I come here for pretty much everything… cosmetics, shoes, clothing, gifts. Plus! my husband loves the bar in the middle of the store (Habitant), shopping can be entertaining for him too. He can watch sports and I can comb through the racks. And hey, who doesn’t love their return policy? Always feel secure when I purchase here.
My only complaint is with regards to customer service during promotional events. It’s usually pretty hectic and staff tend to be overwhelmed with waiting customers. I signed up for an event a while back to get my makeup done at the Laura Mercier counter and when my friend and I arrived we quickly realized they were overbooked. My friend, who had the same appointment time as me, ended up getting her makeup started about 30 minutes after our scheduled appointment time, while I proceeded to wait for an additional hour for another member to come available. By the time she finally got me seated, I barely had any time and had to rush through the whole process. It was pretty frustrating but I could see the staff were working hard, just not well planned. I can’t fault the store for this one instance, but I do hope management can better prepare for these events.

This review is strictly about their Alterations Department. I brought a maxi dress for alterations. First of all, I waited in the fitting room with the dress on for a good 15min and the seamstress was nowhere to be found. I had to run out to get one of the sales rep to page alterations again. Another 5−10min came and went before the seamstress (her name is Yong) came to the fitting room. No apologies whatsoever. If anything she seemed annoyed for whatever reasons. I showed her a pic of the dress I had ordered online and simply asked for her professional opinion whether hemming the dress up a couple inches will ruin the look of the dress as it has geometric patterns. Towards the bottom of the dress is a pattern of an upside down triangle shape with the point facing downward. She took one look at the dress and said «Of course, she’s a tall, six feet model. Of course it will not look the same on you!» Really?!? What does that have anything to do with my question??? Nordstrom, where do you find people like that working for you? I’m a customer. No one should put up with that kind of attitude. I took the dress and left. There are plenty of other places that will do alterations and treat their customers with RESPECT.

Paul Yoon in women’s shoes is a Pacetter, and we can see why.
My wife and I came in on a very busy Saturday, as she needed to return shoes that she had ordered online that were too small. Paul approached us with a warm sincere smile, and asked how he could help. My wife said that just needed to make a return. But seeing how busy it was said that we could return. Paul said not a problem, took her to the counter, handled her return quickly, and asked if there was anything else he could do. You would have thought that we were buying a 100 pair of shoes. What service!
That’s why we have been shopping at Nordstrom for 30 years.,.service! I asked John Nordstrom one time how he did it? He said that we hire only the very best of the best and then teach them the «Nordstrom way».
Paul Yoon is a very proud example and a true asset to Nordstrom. Cudos John and Paul.
R & J

As a Mom of 3 (3 schools) and 3 dogs, I have little time to look for clothes/​shoes. Tracy, Nordies personal shopper is a complete Godsend!!! Amen!!! My hubby, myself and kiddos have worked with her!!! She is a slice of perfection!!! Thanks Tracy!!! Thanks Nordstroms!!!

I like to go shopping for cosmetics, perfumes, shoes and clothes at one time in Nordstrom at bellevue square. Good location and Customer service is very nice. Specially lady who works at cosmetics store is so kind and friendly.
I bought sunglasses from Prada last time.
I love it ! It is my favorite design. But I need a new style so I will be back soon.

Let’s not pretend that you haven’t heard of the Nordstrom style of customer service, which many in the retail industry rank as one of the best. It’s that very service, that keeps me coming back, and spending outrageous amounts of money.
Today, it was to purchase a new suit. Look, because of the service, I’m more than happy to spend more than I should. So, I was planning to visit a few shops to buy a suit, but after having a great conversation with the sales person, it was done.
Sure, I would love to spend less, but when you get treated so well, you surely can’t resist.

I wanted to recognize Ann in Fine Jewelry. She is the nicest, and easy to work with. I’ve bought David Yurman for both my husband and I from Ann. She goes out of her way to make sure you are happy with your purchase. She is an outstanding representative of Nordstrom’s customer service.

I always recieve great customer service from the staff at Nordstrom. It is now the only place i buy bras because of the service provided by the staff there. It is such a relief to walk in and have them pick out perfect fitting bras to my taste. I was in again on 3÷6÷2016 and got amazing fitting from DeeAnna. She has an amazing personality that put me right at ease during my fitting and I left with 3 new fantastic bras for my collection!

This store is amazing! They have so many items that the Nordstrom closest to me has. The men’s apparel is so nice and they the staff is very friendly! Legendary Nordstrom service is alive and well at this location

I tried writing a review on their site, but they wouldn’t publish it because it was the truth. Nordstrom had never let me down before, but I ordered a back ordered item that was due to ship on 3÷5÷16. A Tom Ford eyeshadow quad in Honeymoon, which is permanent.
1. They were doing back orders for two days on and off, and I was sure to get one because I ordered early. My order was being filled from a Nordstrom in Seattle, and I have a feeling the sales associate sold my quad in the store instead of shipping it. Then she/​he cancelled my order. You see, Nordstrom makes store staff fill orders and they miss out on commission or other sales. That is my first issue with them.
2. Customer service then claimed that they would not get more stock of this item despite it being permanent. Like that makes any sense at all…
3. It was featured on their site as back ordered again less than a day later.
4. I called CS again and they gave some excuse as to why it was listed on there when they don’t have the stock and have no intention of getting it.
5. I ordered it through Tom Ford instead of Nordstrom. They lost a sale and my business, maybe for good.
I can tell from other reviews that since my original review this place has gone so far downhill. You should have a meeting with sales associates to build it back up or let them go, Nordstrom. This type of stuff is not good for business and I am still pissed off that one order was such a hassle!!!

This is my go to store for shoes. The staff here are attentive and very helpful. I think they have the patience of a saint and they are so professional. I’m quite surprised by some of the negative reviews.
I have quite easily tried on 20 pairs of shoes in one visit. And left with a few.
They have a vast selection of shoes. Sizing is never a problem because they will order it.

Love this place.
Avoid this place.
The sales folks here are incredible, I once went in through entrance one and left through entrance two with a new pair of Tory Burch Reva flats and $ 200 less.
Last weekend it was raining so I cut through Nordstrom to get to Ruth Chris for happy hour and wound up with a $ 60 NARS cream.
The only complaint I have about the place is that it’s kind of crammed and can get messy at times. I went in once during a NARS sales event and the entire aisle was filled with makeup artists and stations. It’s a wonderful concept and I certainly took advantage of it and went near bankrupt that night but the place was too crowded and difficult to maneuver.

Favorite location! They seem to carry more styles here that are classic. I like that the parking garage connects so you can just cross a bridge right into the store. Their tbd, topshop and savvy are the best, in terms of mix of styles and prints. BP also hosts better items than at all location (my personal preference). The only ding I would give them is on customer service. It’s nearly impossible to sometimes get a sales associate to help you, there have been times that I’ve had to come out of the dressing room to search for one.

This place has really gone downhill. Nordstrom used to be synonymous with great service and high end products but however that is not what I have experienced recently when shopping at this location. Many of the associates are dressed inappropriately for work; some look like they are dressed more for clubbing than work at Nordstrom, some look like drug users, some wear inappropriate piercings and way too much makeup for work. What happened to the men working in Women’s Shoes wearing suits and people dressing professionally? I wasn’t even sure who was working there and who was just there shopping.
Their demeanor also is unprofessional, I approached the Sales Associate with the microphone in Women’s Shoes about getting an Associate to help me and he literally ran from me… too busy horsing around with another male Associate (this was Friday July 31 in the evening). Seriously? What has happened to let things degrade to this point? I used to shop at this location all the time and these guys used to almost hassle me too much while I browsed wanting to help… now I have to chase them around while they play their games. Wow.
Then, literally everything I am interested in is sold out in my size. My associate (when I finally manage to find one) tells me there is only 2 shoes in the whole entire company left in my size in the color I want. Ok, so he orders them for me and says they will be shipped to me…3−5 business days pass and they never show up. I «live chat» with someone who is no smarter than a grapefruit and she tells me that they have been cancelled and now there are none left. Whatever, this has happened the last two times I have been there, everything I want is nowhere to be found in my size…(for the record I am a size 6.5 in shoes and a size 6 – 8 in clothes, normal, common sizes). I think I am like the Thanksgiving Turkey… done.

I hate this location. Period. The selection from everything to shoes, to cosmetics, to handbags definitely can’t be beat but the service from department to department (except for the Jo Malone and Nars counters) is inattentive, often ignorant, and at times unprofessional. If you show up wanting good service be sure to dress
up a bit because the bitchy little associates
in t.b.d, Women’s Active wear and jewelry aren’t willing to risk their potential for commission on you. Or, better yet, shop
Online!
PS– shout out to the girl in jewelry who, after I mentioned that one of her coworkers opted to talk to another coworker about a her plans for the evening instead of helping me select bridesmaid gifts, thought that, «Oh, sorry. That girl is really weird, I don’t even know why she’s still working here» was an appropriate response. You’re an f’ing moron.

This is my favorite Nordstrom in Seattle. There is one really close to me Downtown, but it doesn’t compare to the on in Bellevue Square.
I came here looking for summer sandals recently. A gracious and good looking floor manager noticed me cruising around with a couple of my picks and offered to find me some help.
He introduced me to a good looking sales person. I wonder if that is the requirement to work in a ladies shoe department in Nordstrom: really good looks, hipster flair, and intelligence. What do these men do during the week? Is that a fetish thing for them to be around women’s shoes on the weekends while they have a white collar job Monday through Friday?
My guy was really smooth and I bought a little too much that I planned. Another good thing is that there is no problem at all with returns in Nordies!
This particular store has a bar on the ground level. I thought that was really cool element, but on the other hand it’s just a natural component supporting shopping high in an upscale retail environment.
I will definitely keep doing me treks down there for years to come.

Out of all the Nordstroms in the area, this is probably one of my preferred locations due to the selection and ease of accessibility. It’s really interesting to see the different selections of clothing and brands depending on what location you are at. My top faves are Alice & Olivia and Topshop (totally different price categories of clothing) but there is really something for everyone.
I am a frequent visitor of their Via C, Savvy, TBD clothing sections as well as their MAC counter, handbag section and, of course, shoes. Salon, women’s, bp, whatever. They’re all good.
The sales associates are hit or miss — either super aggressive or they totally ignore you. I can never seem to find a room nor do I generally enjoy hunting people down to get a room opened so I usually buy stuff and try it on at home. They have a great return policy (which I probably wouldn’t need to use if I had someone to open up the dressing rooms for me) but it just means that they are missing out on some good commission. This is coming from a Level 4. Nordies peeps, you know what that means.

I am a clothing store assistant’s nightmare. I hate to get help, I will walk to the ends of the earth to avoid someone helping me and I get real jittery at higher end places because often I’m a Forever 21/​Old Navy kinda gal. It’s a quirk of mine.
So I found myself in Nordstrom looking for a gown — like one of those full length things, ya know? After wandering around with no direction, I fled to drag my father back with me to sit and watch me further wander around. After uselessly tugging at some dresses a younger smiling assistant asked if I needed help. «Uhmmmmmm» I hemmed and hawwed and finally just gave in…“Yes please”. (Here’s where I’m a nightmare) She asked me:
«What are you looking for?» — a black tie worthy dress
«What style do you like?» — last time I bought a long dress was high school, aka 2002
«What size are you?» — my sizes are normally in S, not numbers so WHO KNOWS
«Any particular color?» — no, except not silver. Oh, not too much beading
Pretty helpful, right? NOT. Regardless she started pulling out dresses and set me up in a dressing room. She left me well enough alone, just checking in if I needed help or other sizes. She even fetched my «I am so done watching my daughter shopping» father to give me his blasé opinion on everything I tried on. While I ended up buying the one dress I picked out, her opinion was very helpful without being one semblance of pushy. Which is why I avoid shop assistants in the first place.
Other than that, Nordstroms has a great selection of higher end, nice clothing. You’ll pay for it, but it’s also a good quality. I’ll be back, and a little bit less reticent to ask for some help.
p. s. This one now has a bar in the middle of it! Ingenious!

This review is more for a phone order and their wait list for a Céline Luggage Tote!
Super happy with how they run business. I called 3 other locations that carried Céline and all their wait lists had 40+ people for the Céline Mini Luggage Tote in Black. Are you kidding me?! It would’ve taken way to long for me to get a bag. I did realize not all had credit cards on file which bothers me because they always should! Last but definitely not least Bellevue location had only 6 people on the wait list and they REQUIRE a credit card on file!!! I was ecstatic. Great service, only waited a month to get my bag. Shipping didn’t have tracking number cause their system was down which was the only downfall because it is a $ 3K bag in the mail! Kinda stressful. It was exciting to receive it sooner then expected. Nordstrom is always good with customer service and fast shipping. Happy customer. Bag was in great condition in a huge box!
Yaye I got my Céline!