Michael Kors

Okay, so I was frustrated at first, because I had an issue with a bag I had purchased; but then one of the young gentlemen that worked there, completely turned it around for me. He spent so much time with me, listening to what I did and didn’t like, giving my his suggestions, and offering his honest opinion. He ended up going above and beyond to fix the issue that I had too, and to make it right. I am so grateful for his time, and for his kindness to me.

~i walked in here looking for a nice Michael Kors bag. The gentleman and lady that worked there was so welcoming and friendly. I love my new Michael Kors Cynthia bag. It was on sale 50% off! Love it! Thank you!

My boyfriend bought me a Michael Kors watch for Christmas this past year. Around 4 months later the watch started ticking in place and then stopped working completely. We took the watch in and they said we had to call a customer service number and send it away to Texas. I called the number and waited on hold for 30 minutes before I finally hung up. I don’t have the time to spend waiting on hold for a watch that only worked for 4 months. When we returned to the store again and told them we had waited on hold but not gotten through, they told us to take it to a watch shop to get fixed. And that it would probably cost us more money. SERIOUSLY?!? Not only do they not stand behind their product, they tell you to go somewhere else to fix their garbage when it breaks.
We walked a couple doors down to Ben Bridge and told them what happened. They fixed the watch in 12 minutes flat and charged us nothing. We will never buy Michael Kors again and I tell every time someone asks about my watch, I am happy to tell them about my horrible experience with Michael Kors product AND customer service!

Lame for several reasons… they have outsourced just about all of their products to China. They had decent watches once upon a time but now they all are Chinese Movement and Chinese made… low quality and overpriced.

Thursday after work I walked in and two sales associate just stood there chatting
No one made eye contact or greeted me. I walked around for 10min still nothing. I knew the bags I wanted but wasn’t sure if I just grab them and check out or should I wait for these ladies to greet me. Still nothing I walked out without shopping, instead went to Nordstrom and purchased my two bags. Service at Nordstrom exceptional. MK you may need to train your associates on customer service.

Super-​star customer service!
Almost exactly a year after I purchased my bag, I decided to see if I could exchange it. I had been unhappy for a while with the way that the structure of the bag had held up. When I walked into the store to see if a return would be possible, who is the first person I see but Jen, the same salesperson who helped me buy my bag a year ago, and she remembered me! I was already super impressed by that, and then when I pulled the bag out and explained my concerns, she told me that the same bag wouldn’t be available because it had been a limited edition, but that she would be happy to exchange it. I wasn’t sure if that was possible, so I was thrilled to hear that. We worked together to make sure that the bag I picked would be more likely to be a shape that I liked as the shape of the bag changed with time. I think the bags really do have a construction issue, the heavy lock on top doesn’t work well with a bag that has soft leather but is supposed to have a rigid frame, drags the front half of the bag down. But taking that into consideration I picked a bag that should over time have a natural hobo look to it. Same style, the Hamilton I think.
So, less than thrilled with the construction of my original bag, but very happy with the customer service, and so far happy with my current bag. Is so perty =o)

All I have to say is after my first white ceramic watch and a pair of platform shoes I was hooked.
Hamilton tote is an instant classic and the colors get updated often. Anything from a wallet to a canvas tote to a timeless black embossed leather clutch have been some of my favorite wardrobe additions.
I have yet to experience issues with quality or customer service, and if any issues come up I will be sure to update my fellow Unilocalers.

SAVE YOUR TIME AND MONEY AND GO TO NORDSTROMS
I recently purchased a purse for my finace which was easily $ 400.00. The lady that sold us the bag recommended some of there leather treatment so we went ahead and bought that as well. After about a couple weeks of normal wear the leather on te bag started cracking and the coloring was being washed out. So much for the recommended leather treatment. We go to the store to exchange it thinking maybe it was just this bag, and they replace it (had to ship it in from CA) which took them longer than they told us, and they gave us some run-​around excuse. At this point another person working there tells us we bought the wrong recommended treatment an that’s why this happened, so we say ok let’s get the new stuff as after all this is a $ 400+ bag. We treat the bag as explained in the instructions and well what do u know it starts cracking and washing out again, and on top of that the inside stitching is ripping out as well. so much for a quality product. Well according to the website they guarantee there product for a year so we think no big deal let’s just return it. However that is not te case in te store. The rude manager Ryan I believe his name is, before we can even explain anything he says I’m sorry I can’t do anything about that. We continue to try and explain an than he says «I told you not to even buy that handbag in the first place» wow some great product there selling if there «manager» doesn’t even stand by it or believe in it and so much for standing by there guarantee on there website. At this point were just upset and very disappointed so we go online to there website and contact there corporate office well after a couple days they respond with an email saying we can repair or refund the bag however u need to mail it in and we will send you a new one in 4 – 6 weeks. Why can’t we his exchange it at the store? Now it’s to the point where we just want our money back and she can go buy a coach bag or something from nordstroms. Atleast they stand buy there products and make quality stuff. I will never buy anything from this store again and will advise everyone else the same. There quality of product was anything but qaulity, and there customer service was so distasteful I can’t even compare it to another company. Save your time, money and effort an buy from Nordstroms, and Michael Kors go take notes from Nordstroms and learn how to have exceptional customer service that always keeps the customer coming back.

Oh Michael Kors, I love you.
Today I was in Bellevue shopping and running errands and happened to walk past the shiny new MK store. Thinking I wouldn’t be buying anything, I popped in and browsed. My boyfriend was instantly miserable and took to sitting down. The shop is only about 500 sq ft so 5 mins in the store was plenty of time to see it all and we were on our way out when Phillip spotting the watch case. I’ve always like MKs watches so we had one of the salespeople open the case and reluctantly she went and found a key. She was kind but it didn’t seem too sincere. Fortunately though, the watches made up for it and I seriously thought about buying one. Having her set my favorite on aside, I continue to shop around the mall and think about whether I wanted a watch or not. I had no plans of spending any money today and was just in Bellevue to eat lunch and assist my bf in the purchase of some new dress shoes.
After about 5 mins I’d made my decision. I needed this gorgeous watch. We walk back in and the woman who was helping us before was MIA. Good thing too because the man who took over (didn’t catch his name) was SUPER helpful! Instead of constantly locking the case and disallowing me from looking at more than one watch at once, he generously allowed me to touch, try on, and consider purchasing any watch I wanted. Maybe because I was dressed down the woman had thought I wasn’t serious about buying a nice watch? Who knows. I guess wearing a hoodie isn’t very Bellevue of me…
I pick out the watch I want and and buy it. I’m so happy with this purchase! In fact, my boyfriend was so jealous of my awesome new watch, he had to get one too. We ended up at MACYs where the same watches were 10% off (DAMMIT!) but the customer service there wasn’t so great and I was happy to spend an extra few bucks for the great service I got at this shop. Now we have matching his n hers watches. Too cute.