Madewell Bellevue Square

Madewell is one of my top 3 stores in Bellevue Square (in case you were wondering, my other 2 are Nordstrom and Aritzia. that’s just in case you were wondering though…).
This review is specifically for their customer service. Although I am in love with their simple and comfortable but chic clothes, their customer service is well beyond expectation. I bought 2 pairs of jeans that needed to be hemmed. I was told by 2 of the gals that my jeans would take longer than usual because the hemming lady was out for vacation. I was then guaranteed a specific date that I could pick up my jeans. Finally, almost 3 weeks later, the day had arrived for me to pick my jeans up. I called the day before to confirm that everything was good to go; and a confirmation was well received. However, the next day, I got a call from Leah (who I believe is one of the managers) that my jeans would actually not be ready that day and that I would have to wait until after the weekend because of miscommunication with the hemming lady. I was really annoyed at this point because I had been waiting for over 2 weeks and was finally ready to get my jeans so I could wear for an event that weekend. I communicated with Leah about my major disappointment and frustration and she told me that she would call me back and let me know if there is anything they could do. Low and behold, Leah called me back and told me that she called the hemming lady to expedite the hemming of my 2 jeans. She then told me that she would personally go pick them up at the lady’s house that evening and would make sure that I could pick it up the very next day. On top of all of that, for all of the inconvenience, I was given a $ 25 gift card to the store. I was floored. Nobody at Bellevue Square, or any store alone, has ever gone to that level to make a customer happy like Leah did for me. Even though I was super frustrated at the time with Madewell, in the end, it was all better because of the customer service I received.
More stores need people like Leah!!! get it, girl!

Great customer service, I went in to but some accessories to replace the ones that got stolen from me. The young lady working there (Malia) helped me out, she was so professional. She told me about all their store offers and when she knew about me being robbed, she looked up my past invoices and found it. It took her time to contact IT but she really went out of her way to assist me. I’m such a big fan of Madewell :-)

I’m only the 8^th reviewer?
This store has awesome service. And the salespeople are really helpful and genuine, too.
Most of the stuff is made well, too! The look is polished casual and geared towards the under 40 crowd.

I am in love with Madewell — love the clothing (totally my style) but what is really great is the customer service that they give to their customers.
I have been to the Bellevue Square store as well as the University Village Store and I received the same great service at both stores!
The people that work there remember me, things about me and the clothes that I have bought before. One gal called every single store to try to find a top that I wanted that had sold out in my size. She wasn’t successful BUT it meant a lot to me that she tried.
I will ALWAYS go back and shop somewhere that I know I will be taken care of!

Worst customer service I’ve experienced at Madewell. Will not visit bell square location again, or recommend it.
I went to ask their policy when a pair of jeans ripped after only 4 months of use. The employee checked with her supervisor, said they were defective, and they’d credit me $ 115 for a new pair. So I shopped and found a replacement pair after about 20 min. Went back to ask for the $ 115 store credit and the employee took it back, and said they could only credit $ 50. I asked them what changed after 20 min, and all they could say was «I’m sorry». Needless to say, very poor experience. $ 115 only buys you 4 months of use, and poor customer service. Buyers beware.

I love this place, it’s an extension to my closet. Love the simple, sophisticated and beautiful apparel and jewelry. Sure, it’s expensive but combine great collection and superb customer service, it’s a winner. Totally my favorite place. Their sales are pretty good and sometimes, I am able to snag a few great pieces.

This place has some cute stuff but I am a cheap ass and can’t see paying $ 19 for a plain tee shirt. I am sure the quality is there, but you just can’t pry the money out of my hand.
The customer service was really good.
If I ever feel the need to spend that kind of money, I would come back here.

This Madewell store is in an awesome location; it is located around all these nice shops in Bellevue Square (BCBG, Michael Kors, the Microsoft and Apple stores). I love Madewell’s cute casual style!
Be on the lookout for storewide sales — for instance, the days after Thanksgiving they had a store wide 25% off. The sales racks in the back are usually pretty full too and if you’re lucky they have additional X% off sale items sometimes. I have gotten a pair of yellow skinny jeans for around $ 30 and a pair of leather boots for around $ 170.
My only grief is that the non-​sale prices tend to be a bit too high for me. Madewell is owned by J. Crew so I guess that’s where the high prices come from. For instance, nice blouses would be going for about $ 100 or so. Ankle boots are around $ 210 regular price. This is why I tend to wait for the sales.
The sales associates are also pretty helpful here too.

This was my first experience shopping at a Madewell store and certainly won’t be my last. I came in knowing exactly what I wanted after checking out their website. Found the dress which fit perfectly (even after just having my second child 2 months ago) as well as an awesome pair of boots I was not looking for. Score! Excellent customer service. I’ll definitely be back!

My favorite Madewell is this in Bellevue Square (topping even the one in NYC)! I love it cause I usually go and there’s only a couple of girls shopping or browsing which makes my shopping/​browsing experience fun and peaceful lol. Also, they have most of their items in stock which is truly 5-​stars!