Lucky Brand

Caleb was amazing! My kids & I now love this store… I’ve not shopped here much in the past, but I’m a new loyal customer. He helped my super picky daughter find such cute clothes & great deals. Not to mention, he’s so personable & funny. We’ll now shop here often. :)

Wonderful service! The staff is friendly and informed and the jeans are great!
Every time I go into this location the people working seem like they love what they are doing, it always makes my experience enjoyable.

This is a courtesy warning to all consumers who purchase from this location.
If your cashier is David B, I advise you to make sure all required tags are in tact when your items reach your bag in case of the need of a return or exchange your items.
After further investigation my experience has not been a unique one, and I felt the need to share.

Clothing tearing out, over priced.
Returned a shirt I got as a gift; the shirt retailed for $ 59.50 before tax (with tax, should have been an extra $ 5.3 credited back to me). Return was fine except they only credited me $ 59.5 in store credit, so they essentially ended up $ 5.3 richer. I went back when I noticed the hiccup on the receipt and they said it was a complicated computer thing, showed me, but the math didn’t lie… So the manager tried to use a calculator but gave up (due to stress of a long line if customers) and credited me $ 4.3 instead of $ 5.3… It’s rather perplexing to me why that’s so difficult.
Lesson learnt: don’t trust them/​computer to ring up return/​exchange amount properly. Nordstrom down the hall does this just fine… Maybe Lucky should look into getting their accounting software.

I visited this location In hopes to buy a few pairs of jeans. I walked in, no body greeted me except to say excuse me. I was digging for sizes and had to help my self to a shelf I could barely reach. There was maybe one other customer in the store and they were definitely not busy, this was May 22 at 5:15 pm. I helped myself into a dressing room, nobody asked if I was doing okay, I found a pair of boyfriend jeans but needed another size. I got dressed to find it myself since no one came to help, and walked over to find the other size, not there but still nobody asked to help me even after they looked me in the eyes coming out of the dressing room. So I decided to leave instead. I watched the employees as I left, again completely ignored me, no thanks, did you find everything ok etc…
I have worked and manages several retail jobs in my past life, and love my ‘personal shoppers’. You have a certain level of expectation and if you can’t deliver, why bother doing something you are miserable at, even if you get an employee discount! When they give me a great experience, I am a customer for life, these people at 5pm on May 22, 2014 SUCK and don’t deserve my business! I don’t usually write reviews for retail, but this sucked for a person who was ready to revamp their jeans wardrobe…

I have to say that my most recent trip, Saturday (11÷9÷13), by B-​day btw was the most negative experience I have had in any Lucky Store I’ve ever entered. I’ve been to Lucky Stores in almost every state in the Nation too. My Father was visiting from out of town and he wanted to see about some Jeans there. I told him how impressive the denim was and how long it last; I was actually wearing a pair right then. Anyhow, my Fiancé, Him and I walk in and are greeted by a 40 something blonde, overweight woman. She wasn’t very cordial from the start and actually was quite curt/​borderline rude when my Father asked if there were any 29 length pants. She quickly scoffed how that isn’t an actual size and that 30 is all they had. As my Father attempted to explain further she interrupted to say that Jeans are not made in that size. It became pretty clear that she was quite ignorant in her field, he was actually wearing a pair of Jospeh A. Bank Jeans that were 36×29, though she wasn’t interested in seeing that or that Ralph Lauren makes them as well. As he tried on the Jeans I was telling him that Men’s Wearhouse typically has sales several times a year of a buy one get one on Lucky or $ 50 off $ 99. She interjected that «its not really the same quality what they sell». I asked her what she meant, because I appreciate value and spend a lot of money on clothes and always know what I buy. I then told her I was wearing an actual pair that they had on display, which I BOUGHT AT MENS WEARHOUSE!!! I offered here to feel the fabric, she simply felt and said «I don’t know…» then hummed and walked away. I finally said she obviously didn’t know what she was talking about. All 3 of us were rather annoyed and almost offended after all that, we left and spent $ 600 in Nordstrom. Management please respond to me on this one please.

Unilocal recently took away my elite badge because I haven’t been writing reviews. Rather than complain, or genuflect to the Unilocal hegemony, I’ve decided to protest. By writing reviews in the most direct way possible.
I bought jeans here because my man parts feel less constrained in these pantaloons. Also, I’m fairly certain my hind quarters look better than average whilst wearing the softer denim from this brand. They will try to sell you things you do not need, but that’s okay, because that is how capitalism works. You don’t need any of the things you want. And, you don’t want any of the the things you need.
Plus, in the end, we all die.

OK this store I swear can read my mind of what I like or I could work at their corporate office because I get who their making these for. The jeans are their speciality while sometimes the other clothes are of the same amazing quality. I’ve had one pair for 4 years and still looking good. This is the store for the little hip customers. While they hem for free they also have long inseams on most of the styles. The sales staff always rocks. I’ve been shopping here for a long time and I could use numerous examples of how they’ve come through for me but just know they really like their jobs and it shows. If you shop there a lot they send you sometimes 30% anything just because or let you know when the big sales are coming up and you can go early to pick out what you want before the sale. While I’ve had issues with ordering on line, the store has been my saving grace. If you like the feel of the 70’s, this store has the quality and vibe with a new twist on current styles.

I gave Lucky Brand Jeans 3 and ½ stars for coolness.
Sexy jeans. I mean genes… well having good jeans to compliment those genes. Yes, that’s what I was getting at. So I searched high and low and short of having a pair made for me I was just not too happy with what was out there.
Then I got Lucky… real lucky! I walked in to the Lucky Brand Jeans store at Bell square and explained my predicament. Will (not sure of last name) was the freakin’ man. He listened and responded with what jean cuts that he thought would help me. He wasn’t pushing overstock… he was trying to get it right so I would feel great walking out of the store with jeans to make some heads turn.
Will felt my unease and worked with me to try on different style cuts and colors. The process wasn’t painful and I truly felt that for the first time I had a pair of jeans that really fit well and showed my assets.
The service was great up until I got to the counter to pay. The girl working behind the register was unable to ring me up and Will had moved to another customer. But to his credit he was able to pick an appropriate time to break away and help ring me up without much waves being cast in the customer wading pool.
So to Lucky Brand Jeans… your jeans make me look like a F-​ing rock-​star! All I need now is a Les Paul Stratocaster so I can rock like my Dad. After all he gave me awesome jeans… I mean genes.