Cbeyond

This is the absolute WORST company I’ve ever worked with. We cancelled and were willing to pay their early termination fee — but, I keep getting calls to ensure my wireless is up to speed and courtesy calls as they’ve been purchased by yet ANOTHER company. No one in any department ever knows what’s going on with your account. I call EVERY month because my bill is wrong — then they tell me to wait until the next month and it will correct itself… which up to this point, and it’s been FOUR months and it has yet to correct itself. I’ve been working with their service for over a year and can never get a hold of my ‘account representative’ or, no one knows who I’m asking for — OR, there is a new person handling the account. DO NOT USE THEM! You think Comcast is a nightmare… think again!

stay away from this company. they are liars beyond belief! sold me a T1 connection upgrade that actually only gives us 1.2mps!
I am an auto shop on cap hill. All other posts are dead on about this company. They are the worst! I have had multiple problems with them. they try and charge you to fix their own equipment, then argue with you about it. they send a telephone repair guy to NOT diagnose their modem dns settings issue. he could not fix our internet connection and left the building scratching his head. mean while i got charged for his visit., had no internet for 4days (a killer for a small business) tnen had to hire our own IT guy who fixed it in 20 min by reprogramming the dns settings into CBEYOND modem.
Their internet is slow. their people are liars, I am going to jump ship from them and am willing to buy out my contract just to get as far away from this company as possible!!!
DO NOT USE THIS COMPANY!!! YOU WILL BE SORRY IF YOU DO!

I am counting the days until our contract runs out! Run…
The post are all correct and worse. So frustrating!

I own a small business in downtown Seattle. Cbeyond approached me at precisely the right time as I was looking to change my telephone service to something with more available options than was offered by Century Link at a reasonable price. I began this relationship around August of 2013 as I recall. It has been an absolute nightmare from the onset and still appears to be problematic. They have overcharged me, proven incompetent at rectifying the billing, been slow to address hardware and performance problems, … like I said, a nightmare.
I have had to contact this company at LEAST once per month since the inception of our relationship. It is costing me time and effort, not to mention constant aggravation. There have been occasions where I’ve had to hold for 45 minutes or more. There have been occasions where I’ve been spoken to as if I’m an idiot. There have been occasions where they have tried to charge me for correcting issues that were entirely their fault. They like to make excuses (well, that’s a subcontractor, we didn’t do that… If it’s THEIR subcontractor, as far as the consumer goes they most certainly DID do «that»).
The two guys who sold me the deal are both gone from the company. I can not emphasize enough how sorry I am i went with these guys. I’m under contract and frankly, I’m thinking about breaking it (in reality, I feel they’ve broken it by delivering poor service… horrible service actually). DO NOT do business with this company. I guarantee you’ll regret it if you do.