Bel-Red Storage

Such a horrible experience! The uhaul service at this facility was absolutely unprofessional. I showed up with my conformation number-​guaranteeing my truck rental and was appalled with the lack of customer service. Not only was the old man at the front desk rude repeating «well I haven’t figured out how to have more trucks appear» not only to me but to two other customers that came in after me. He stopped helping me in the middle of me showing him multiple emails for the order and the confirmation to tell another couple how I’m in the same boat and there’s no trucks for anyone. Once I got the uhaul rep on the phone, who I spoke with earlier confirming the apt in the morning, she asked to speak with him and again he was rude to her saying «well I don’t have any trucks and don’t know to how to make one magically appear» he just had that I don’t care about anything attitude. Although the truck I had reserved days earlier was sitting out front, he explained to her someone called today and reserved it as well. Luckily ann on the phone from uhaul was very kind and added $ 50 to my card for this horrible inconvenience and called around to find a different rental to me. Moving is stressful as it is– no one needs this guy’s attitude on top of everything. I do not recommend ever trying to rent from this establishment. Take your money elsewhere-There’s another uhaul rental right around the corner at Overlake towing.

I have nothing but great things to say about this storage facility. A special thank you to James and Emily for helping me close out my dad’s unit, and open up another one. With my dad’s recent passing, I have had many things to take care of, one of them being to move everything out of his apartment. There were many memories, treasures, and pieces of furniture that my husband and I were not ready to part with so we decided that storage would be the best option… but we had more than would fit into the smaller unit. James made the process of finding a larger unit, and what was involved with the change, almost effortless. I received a pro-​rated credit for the unused days on the smaller unit, and a first month’s discount off the new one. The facility is excellent, the storage units clean, and there were plenty of dollys to use when we needed them. Thank you to Bel-​Red Storage, James, and Emily!

Been a customer here for a few years, have two units, the result of moving in with my SO and having extra furniture and family who have passed and I have mementos and belongings I can’t part with.
The staff are helpful and nice but the cost… good bloody LORD, it is expensive! The rates just went up too, and we are going to work on combining units and trying to fit more stuff at home because it is VERY expensive.
There is a rental car pickup/​return in the bottom floor, and sometimes people will park in load/​unload spots for the storage portion (despite them being labeled as NOT for rental cars), but Bel-​Red Storage is quick to talk to the rental agency and get the cars moved so that you can access one of the convenient load/​unload spots in front.
Security is good, access availability is nice, and when my purse was stolen and I lost my backup keys, (had just lost the primary ones before that), they were helpful and friendly, checked my ID to ensure I was who I said I was, etc. No problems with the staff, just the cost!

The facility is top of the line and the staff is very kind and accommodating. Very easy to do business with, definitely recommend.

I rented here for about 9 months as I was looking and moving into a bigger place. They were great! I love the facility, big and clean. My sister went with me once expecting it to be creepy… far from it.
After I moved procrastinated on moving out. I thought I should make it coincide with the monthly billing. Turns out I not need to wait. They offered a refund for unused days and I promptly received a check about a week later. That was a nice little bonus.
Whatever these reviewed from 2010 are referring to, I certainly did not experience it in 2014. I highly recommend Bed Red Storage.

Highly Unprofessional.
The guy — Josh Reed is highly unprofessional and rude. He has no customer sense.
I had a 2 PM reservation for Uhaul and when i reached the place he told he doesn’t have any truck, when I asked him how long will it take, he will say he has no information, in spite of just requesting information about my reservation he had «I don’t know and I don’t care» attitude.
Company needs to definitely teach them a lesson to make sure their services are not affected in this competitive world.

The guys who run this place couldn’t be more helpful and accommodating. The units are new and clean and come in a wide variety of sizes and reasonable rates.

OK, it was more expensive than the other places we’ve used… but it was worth it! We had to change how much storage we needed three or four times, as we went from storing some things temporarily while we had our house listed for sale, to storing more while we prepared to move out, to storing less as we gradually moved into the new home. They were professional, polite, and able to find us just what we needed, when we needed it… AND this has got to be the most secure, cleanest place we’ve ever seen. We highly recommend it!

The storage facility is very clean, has great security, and lots of units to choose from. I like that I am inside when I’m trying to move something in or out of my storage unit. The staff is very friendly, if slightly disorganized at times. They always fix things right away and never give me problems. Everyone makes mistakes, the important thing is how you fix them.

DO NOT USE THIS FACILITY!!! They have made one clerical error after another in charging me. I am on auto-​pay but they MESSED UP and did not put in my account information so I get a letter that I can no longer access my stuff! I called and got it straightened out but Geez I was standing right there when he input my credit card data to set up the auto-​pay. How can you mess that up? I bet down the road I will have a lean show up on my credit report and will have to go back and get these idiots to clear that up too!