Hampton Inn Detroit/Belleville-Airport Area

I wish I had read the reviews. Absolutely rude staff and poor customer service. I am a diamond member and had to cancel on short notice because of change in work locations. I am going to a different city and staying in a Hilton property and they still charged me. I had planned to reschedule here for the next work meeting which will be 14 days, but not now. Worst interaction with a Hilton property. Avoid it.

This place is so out dated and dirty! The front desk staff were not welcoming at all and acted like we were a bother. There was black mold was on the ceiling and in the corner out side of our door. The carpet was so dirty it turned out socks brown!!! The sheets did not fit the bed and kept coming off while we slept. While walking through the hall there were spider webs everywhere and major ones on the lights. Will never stay here again and we feel like we totally waisted out points!!! Thank goodness we were not actually paying for the room!

This review is for the horrible customer service that endured my entire stay. Most Hilton affiliated hotels continue the excellent customer service that the Hilton name brings, but this Hampton Inn was beyond low class in the way the front desk staff treats guests.
I have never experienced such lazy, uncaring staff. The young girl working the desk during the week had tattoos across her knuckles and didn’t even look up from her computer when answering my questions. When passing through the lobby I noticed this girl in the breakfast area texting on her cell phone and not staffing the desk. Even worse: one evening she was entertaining two young thug looking guys sitting in the breakfast area who obviously were not staying there. Very shady behavior.
Don’t even bother calling guest services/​housekeeping: completely rude and can’t even tell you if long distance calls from the room phone are free or not or which pizza places deliver. Isn’t that your job to know???
The older lady working the front desk on the weekend was absolutely rude (when she was actually at the desk and not running around outdoors or carrying in an inappropriate personal conversation with the van driver (who cannot be bothered to his job on time or in a safe manner).
Earlier in the day I let the old lady at the front desk know that there was a puddle of water in front of the coffee station. She said «it’s from the people using the pool» and did nothing about it! Uhm, a puddle in your lobby is a safety hazard, idiot. Very careless.
When the van driver finally got off his ass to take me to the airport, I loaded my own bags. He drove so unsafe and didn’t even wear his seatbelt (see attached photo) so the van kept beeping the entire ride.
All I have to say is CHECK YOUR FRONT DESK VIDEO TAPES, UPPER MANAGEMENT! See what’s going in here!
This place is a rat hole run by G.E.D. morons. This place is not up to Hilton standards by any means. I’m a Diamond member, but I will NOT be staying at this property ever again and will encourage my coworkers to avoid it as well. Glad the company gives us a choice in where to stay, because in Detroit that means MARRIOTT.

Hotel is clean and very friendly. Front staff was very helpful in recommending a good place to eat.
I took a star off because the Internet is extremely slow. It’s been 5 mins and only 12% of a YouTube video has loaded. My phone’s Internet is faster than this so I will switch to that. But still, this is pretty sad for wifi speed (or lack thereof).

Signage to get you here from the highway is not very good, but once you are there, it is the standard (excellent) Hampton Inn experience. Nothing out of the ordinary for Hampton, just the usual clean, comfortable, modern amenities. Perfectly suited to business and leisure travelers alike.
Some people might complain about the lack of «character», but that is exactly why I choose Hampton: consistent from location to location.