The Retreat Nails and Spa

Just wanted to update my review since it’s been so long since my last. This place is still great! I’m so glad I live so close by. Love it!

Do not believe the hours! Unilocal and the door said they close at 7, got there at 5:55 was told they could not take care of me because they were closed

So I’ll start off by saying that I am a grungy male. My equally grungy (male) friend and I went into this place, because we are about to be meeting the president of our company and wanted to appear more professional.
The people at The Retreat were extremely professional and friendly, and we didn’t have to wait more than three minutes to be pulled to the back.
The manicure was nice, as was the hand and arm massage that they finished with.
Cleaned my nails, trimmed them, filed them, and clear-​coated them for $ 12.
This was the second salon I had been to today, the first one was very rude and basically told us to leave.
The Retreat was a much nicer facility and the people were very friendly.
Next time I’ll be doing the mani-​pedi combo, that looked super relaxing!

LiLi is awesome she is so sweet and did a wonderful job on my lashes and I got a great hot stone pedicure during I will be returning here ASAP! Definitely a great place for a spa day!

Let me start by saying that this place sucks SO BAD. I got off of work early and wanted to get my nails done at a salon nearby my workplace. I regret that decision so much and here’s why…
First off, there were only 2 people working there. Anyway, I wanted a shellac manicure and I chose a pale pink color. As she was cutting my cuticles, she cut me and I said «ouch» and she called me a baby. Seriously? You’re the one that cut me. Then, she began filing my nails and she did NOT do a good job. Every nail was shaped unevenly. EVERY. SINGLE. NAIL. I asked for my nails to be square shaped and she did them round.
As she put the nail polish on, she did not distribute it all over the nail. She missed the sides of almost every nail. Long story short, I had to come back an hour later because I had an errand to run and the manager would NOT give me a refund. I told her that I wanted someone else to take off my shellac and reshape my nails. The lady that originally was doing my nails started talking her head off in Vietnamese and I could tell in her tone that she was not happy. The manager did in fact notice that my nails were uneven and had to reshape every single nail. I still had to pay $ 15 for the «manicure.» She would not give me a full refund. I refuse to come back here. This was a total waste of my time and money.
This was not a «retreat.» It was more of a nightmare than anything.
Pros: NONE
Cons: Horrible customer service

Poor to no customer service. They were nice enough, but I don’t know about their work. I had a 4:45 PM appointment. They called me back and said they couldn’t do 4:45 and would have to cancel, then they said they could take me at 5PM. I show up a few minutes early, they put me in a chair, turn the water on, and that is all that happened until I walked out at 5:30 PM.
If they can not help you they need to say so, not put you in a chair until they can get to you. If they had told me up front when I showed up that they couldn’t help me or that there would be a delay, then I could have made a decision. But they did not say anything to me for the 30+ minutes I sat there. Very poor customer service, it appears to be hit or miss.
Be up

After a horrible uncounted at Chi nails I decided to try and fix the situation. I did some research and called a fee placed by my house and I sound The Retreat nails and spa. Anna was so nice and friendly with me. They have a large selection on shellac nail colors. And guess what?! They do not charge to get a love nails on each hand! So that was a plus in my book. She was very talkative with me so it’s not like we were sitting in compleat silence. The owner was also there and she is also such a friendly person. They both took the time to make sure I was happy with what I was paying for. For sure I will be coming back here.

Great experience every time!
This charming and intimate nail and lash salon will pamper and treat you right!
Kind and gracious staff make you feel important and have you leaving with a cheerful glow because you KNOW you look good.
Call about mani and pedi…
But also cal about LASH EXTENSIONS!
Be beautiful and KNOW you are!

Stopped in on a Monday afternoon for a mani/​pedi. Very serene salon, friendly staff, quality work! Basic mani/​pedi was $ 28 and was well worth it. The nail professionals took their time and provided me with a great service and experience. Although this salon is not near my home, I wouldn’t hesitate coming here again when I’m in the area.

Wife and I got a gift certificates for «Royal Retreat». I was pleasantly surprised. Wow, super clean and no chemical smell!!!
Was a blast! We both got a warm, soothing paraffin mask.
Also got a foot soaking massage and pedicure in for the deal.
Super bargain for a $ 45.00 certificate.
Did I mentioned I got a Mimosa for refreshment.
The people there was top notch pros!
Never had so much fun. Thanks Lisa and Jimmy!