Chase Bank

Worst bank to cone too they only have 2 it took me 45 minutes to get to a cashier… n then the system is slow… they need to open 2 more windows to make the transactions
Not a happy chase customer

This bank has been bombarded with MACHINES! I used to come here to avoid waiting in a long line at another location (line was due to… yup! you guessed it, MACHINES instead of tellers) HUGE DISAPPOINTMENT CHASE! This is not a bad review to criticize the tellers. Ones that have helped me have been great. But it would be great to interact with a human being. You have machines outside, no need to have some more inside.

One window, long lines, terrible customer service, had bank employees standing around looking at the dozen plus people standing in line waiting. Perhaps there is a bonus for employees for the longer the line is..

This branch doesn’t seem to be a chase branch. Long lines for tellers, long wait times to see a personal banker, and that’s on busy days. I come in on a rainy non busy hour and still had to wait for a teller only to tell me in have to see. Personal Banker to get simply a direct deposit form. The branch is empty, nevertheless I’m waiting 15 to 30 minutes for an available PB?! What is this, are they understaffed? Are they busy with other clients not at the branch? This is ridiculously the worse Chase Branch in the area. I recommend avoiding all business done here, and choose elsewhere. I gave this branch various chances since it’s near my work, but I’m 100% sure I’ll get faster service at other branches. I’m done.

Worst Chase I have ever been to. 25 people in line and only one teller. Took over 40 minutes.

No BUSINESS lines. They say they got rid of them 2 months ago. Don’t stand in line you will wait forever with only 1 teller.

This has got to be the slowest bank ever in life!!! They got one teller open and the other workers walking around in 6 inch heels and outfits that got me wanting to get some singles out and start making it rain up in here. Guess they are the entertainment for the long wait ! Now I got a guy lookin over my shoulder to see what all is going on in my phone. Guess he trying to kill time too. If he don’t knock it off and back up. This is my first and last time coming here

The branch manager is so rude, make sure you don’t park there or anywhere in the complex. My car got damaged and they refuse to cooperate on finding out who did it. They supposedly have a camera, but apparently it’s fake or they just don’t want to bother.

I have been coming here since they opened and this branch is super clean and super friendly! As you walk in, someone always asks if they can help you. There is always parking in front (lot) and I always come here and get amazing service. There are four ATMs in the entry way of the bank so it’s a quick in and out! If you need to wait in line, there is barely ever one. The staff is always courteous and you can always have a seat in the sitting area if waiting for a friend.

A branch that deposited my cash into the wrong account. Ok so I was at the bank depositing money to my friend, and I always ask before deposit, if she can check the account number matches the name, after she’s done, I always double check again. Since the account number was wrote on the deposit slip and hand to her, I got the receipt and left. My friend told me there’s nothing in the account, and I checked, the last 4 account number printed on the receipt is not even my friends account number.
People all make mistakes, but not with the accounts! Make sure you guys always check the last 4 digits of the acct number on the receipt before you leave the branch. Ridiculous thing I have ever seen.
And so did the manager never explain to me why or WHY? Never got a call back from her ever again.

I have been a member of this bank while it was still Washington Mutual, and Debit cards did not exist… Its had its ups, and downs, but HEY… its a bank… What more can you expect from the devils business

While in the neighborhood yesterday, and looking for a quick place to get some cash. I stumbled upon this local Chase branch using my Chase app on my phone.
As I walked into the bank I was surprised to be greeted at the door by one of the bank employees who was standing by the doorway. She did not just greet me, but both greeted smiled and made eye contact with everyone who was entering the bank at that busy time of the day!
As I left the bank I was again met with a smile and a polite (genuine) «have a nice day» from the bank employee (sorry, I didnt catch the name). This may not seem like much, but as I drove away, left me thinking about how we have all but come accustomed to poor (or non existent) customer service from the several establishment that we visit on a daily basis.
Needless to say it was refreshing to experience and see that great customer service still exists out there. Now if only we all had that kind of service everywhere we went…