Design 1 Kitchen & Bath

I went to Design 1 Kitchen and Bath to remodel a bathroom. I paid $ 1500 to develop the design. I worked with a competent designer to find the materials and design I wanted. When it came to the finally budget, it was way over my budgeted amount even though Design 1 knew what my budget was from the start. I decided not to continues with the project at that price. Unfortunately, I received nothing for my initial payment of $ 1500, not even the plan I worked on over multiple visits.

We recently bought a house and went in to the store to look at shower options and tile. We have done a lot of the demolition already and have most of the other necessities for a bathroom. The woman that started with us was very helpful and informative and showed us the different shower fixtures. She was working with another client so passed us over to a gentleman, which is totally fine except the gentleman was not a gentleman at all. He «politely» told us we did not have enough money for that store and we should leave all before even talking to us about what our budget was or what we were looking for. We were very insulted by the customer service of this «gentleman» and left. I believe if we had been able to stick with the woman who was helping us from the beginning we would have purchased and possibly come back for our kitchen we will be updating in the future. But unfortunately we will not be back to this store.

I’ve got a little unpleasant experience with this shop. I made an appointment with them two days in advance, however when I arrived I was told that somebody else was scheduled for the same time. They did remember me calling though.
My problem with such behavior is that I specifically planned my Saturday around this appointment and had to drive all the way to Bedford from Brighton to find out that I just wasted my Saturday on them.
Anyway, I am giving three stars just for their attitude. I haven’t experienced any of their work.

We went to Design 1 because we were unhappy with the selection at the kitchen design showroom our builder contracted with. We told them up front we couldn’t buy, that we were obligated to work with someone else, and we just wanted to look around. They were undeterred! They took an active interest in our project, gave us design ideas and seemed genuinely interested in our project, not our money. We ended up asking our builder if we could switch to Design 1, and we are very happy we did. They are a little pricier, but well worth it if you are a fish out of water when it comes to designing a new or remodeled kitchen. Beusha & Kaitlin were especially helpful.