Extra Space Storage

So far so good, i dont have a complain as of yet.
Staff are friendly and helpful.
I have only been a customer for a few weeks, will update at the 3month mark.

Unit flooded TWICE only notified ONCE.
I have thrown away $ 166 a month for years at Extra Space Storage, only to have to throw away the things I paid them to protect.
(TLDR: Was notified that my unit flooded last week only to find that my unit had flooded MONTHS AGO without the facility staff noticing. BLACK MOLD is now all over my things. They refuse to refund/​discount my rent and say they’re not liable.)
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I was called on SATURDAY at 3:30pm (2 hours before closing) that my unit had flooded on THURSDAY. They waited 2 days to notify me and then gave me 2 hours to drive and view the damage. (Note: they are closed on Sunday and did not offer to extend hours to assist flood-​impacted customers.)
When I got to the facility the doors were locked because they only had one person working and he was busy at another customer’s unit. Once I was helped, it was obvious that the employee was exhausted. I was given no assistance with my things and had to haul out my furniture and sort through the damage myself (the employee only took photos of the damage at my request).
While assessing the damage, I noticed that my books were covered in BLACK MOLD (not something that happens after 2 days of water damage). There had been a PREVIOUS FLOOD that I was never made aware of. By the looks of the damage, the earlier flood likely occurred MONTHS ago. I was upset. The exhausted employee stood silently with little to no response (it was clear he just wanted to go home). I began moving my furniture back in by myself, the employee offering (again) no assistance. I do not blame the employee — I blame the company for staffing the office with ONE person during an emergency/​high volume/​stressful situation.
During my 5 years here, ANY time my debit card expired and my auto-​pay didn’t go through, they notified me IMMEDIATELY. Any time they raised my rates, I got a notice and they raised my rates IMMEDIATELY (my rates have practically doubled). They’re GREAT at billing! Almost TOO GOOD! The one thing they’re NOT GREAT at is safely storing things and notifying customers in a timely manner if there is an emergency.
After voicing my complaints to the employee, I was told that I would be called by the manager. I did not receive a call by Monday so I called and left a message.
When the manager returned my call on Tuesday, I asked to be refunded for the months rent I paid for a service that they did not provide (i.e., protecting my things). The manager recited a clause in the lease and said they were not liable. She directed me to call the insurance company to submit a claim. I restated that I was not requesting her to reimburse me for damages but to refund my past months’ RENT since I was not provided the service I paid for. She just kept reciting that they weren’t liable and said she’d speak to her manager and would call me back. She called back but just restated what she said earlier: not liable, nothing could be refunded.
The manager insisted that they did not know about the previous flood (and the employee suggested that the leaks came from above). So, at this facility your unit can get flooded without them noticing/​notifying you. And if the leaks did come from above, that suggests they don’t have their roofs maintained and inspected regularly.
In summary, this facility spares EVERY expense when it comes to keeping your things safe (minimal staffing, minimal facility maintenance). But they ensure their customers spare NO EXPENSE on rent (constant rate hikes, no refunds/​discounts if they fail to keep your things safe).
My things are currently sitting in Extra Space Storage rotting for $ 166 a month. (After all this, they didn’t offer a free month’s rent or even a small discount. NOTHING.)

I have been renting a unit from Extra Space Storage in Bedford Park (Off 67^th & Cicero) for a little over a year now. I rent a 5X5 there. It’s small. It’s about the size of a large closet. When I first rented the unit the monthly rental charge was $ 19 per month. What they don’t tell you online is that they make you pay for their insurance for your unit. That is an extra $ 10 per month on top on your rent. They say you can use your own insurance if you wish, such as going threw homeowners insurance but they say it has to have coverage for at least $ 20,000 or something like that and they want papers faxed from insurance company. So it seems like less of a hassle to just bite the bullet and pay the $ 10 EXTRA per month. So my $ 19 per month rent is actually $ 29 per month… That was in the beginning! Like I said earlier, I’ve been there a little over a year and in that time my rates have been raised at least 4 times! It started at $ 19 now it’s up to $ 32! So that’s actually $ 42 per month now in 1 year! I’m giving this place 2 stars because the on site manager (Erin) is very nice and professional and I’ve never had any problems accessing the place.

This place is terrible! I rented a climate controlled unit, and it flooded. The guy came by my unit and took pictures and left. No other documentation? I knew this was a red flag and documented the damaged items myself. Then I got rejected by the cheap insurance they offered. When i brought this to the girl’s attention at the front desk she said she was surprised and didn’t offer any other help. I asked for a district manager and she said, «He’s new and all I know is his name is Matt.» Then she said she would call me back with his contact info. That was three weeks ago. SHE NEVER CALLED BACK! Customer service is crap at this place, the units flood easily, and the insurance doesn’t cover anything. Here’s your warning.
If you think I’m exaggerating, please view the pictures I attached.