Visionworks

like buying a used car from a dealer that’s a delivered late lemon. wrong lenses. wrong delivery date. bad fit of lenses. extreme markup on products

On Sunday we got Princess’ hair cut. Afterwards she was playing around with my nerdy glasses, put them on, and in an astonished tone said «Wow! I can see so much better!»
Having just had one of these moments recently with my boss’ reading glasses, I knew that look. And the feeling.
Hmm.
I looked online for some Sunday eye place hours near us and 20 min later we were in front of the optometrist at Visionworks.
Yep. Glasses would help her, especially with seeing the blackboard at school. Think that’s important? Yup. Me too.
The optometrist was nice, as was his helper.
The eyglass salesman was nice too. Even when Princess and I argued a bit heatedly about frames. He was tactful and brought similar smaller alternatives at my request and supported her choice. They are HER glasses right?
I just thought they were a bit big for her little face. But he measured and said the lens was where it should be.
Whatever that means.
They were BOGO so we got two pairs. A black oversized Calvin Klein pair (like Karcat in Homestuck, dont even) and a sweet blue Guess pair for her sweet blue eyes.
What?! I’m a mom. Can’t help it. Sometimes I spoil her.
Plus kids break/​lose stuff. Trust me on this one.
There was some wrangling with insurance and some pushing by the young man for special lenses and coatings etc. That part always irritates me and feels like a car dealership /​shell game. They wound up being pretty expensive (she chose spendy frames) and I have to submit to her secondary insurance to try to get more of it paid.
We were there about two hours total. FYI. It’s a bit of a process and it wasn’t Princess’ doing, she chose her frames fast.
The glasses were ready two hours later but I was tired of running around all weekend so we went back the next day to get them after school. The place was slammed Monday at 5 but the guy (not the one who helped us but another guy who observed the mini argument and mentioned it to us) remembered and greeted us, ditched the people he was helping for a few minutes, and got us in and out. Quick.
Nice.
Sorry other people.
Princess wore the black ones out the door. Outside she stopped dead in her tracks and said «Wow I can see each individual leaf on that bush!! wow. I can read that sign over there! Wow! This is ahhhhmaaazing!!»
Thanks Visionworks. You made this easy.
I’d show you a picture of Princess in her specs but she’d kill me. I’m not a COMPLETELY embarrassing mom.
Mostly.

Hey I love how outgoing these guys were, offer many choices in glasses, helpful and talkative. I definitely recommend these guys.

Horrible service. Staff does not know how to prioritize, multi task, and has no customer service skills. I will not be coming back.

I went here for years when it was Binyon’s and was very happy with service and my glasses. Since changing to Visionworks; not so much. I had an eye exam; the doctor told me I had cataracts (not not the percentage of sight loss) and that my astigmatism had changed in both eyes (essentially reversed) with no explanation of why this would happen. I picked out frames and ordered glasses; I had to wait 6 weeks for them to be made.
I picked up the glasses and tried to wear them for a week, but they gave me such vertigo and headaches that I couldn’t tolerate them. I called to say I wasn’t satisfied, so they scheduled a re-​check for me. The doctor said her prescription was right and my «brain must not like the high index lens material» and that was why I was having problems. So, order another pair of glasses, this time in polycarbonate and wait another 4 weeks for new lenses.
Get a call that my new lenses are in. I go in, try on the glasses, and they are even worse than the first pair! I get nauseous just sitting in the chair and turning my head. I can’t even read the huge posters behind the desk. I demand a refund and get it, no arguments, no questions; which leads me to believe this might not be the first time someone’s asked for a refund. They refused however to refund the exam cost.
I’ve had to pay back my insurance company to get my benefit reinstated so I can get a new exam and frames from somewhere else. When I do get a new exam, I’m going to take my prescription in, show Visionworks that theirs is wrong, and demand a refund of that, too.
I was a loyal customer of Binyon’s but I’ll never go back to Visionworks; instead I’ll tell everyone what a pain this has been.

Came in for buy 1 get 1 free. They called the next day and said they messed up on one of the glasses and would have it ready in the afternoon the following day. Came in to pick them up, but noticed obvious grind marks on one of the lenses. How the technician assembled the lenses to the frame and didn’t notice the marks, is frustrating. Now I have to wait and pick the glasses up in a week cause I’m traveling the next day which I specifically told them at first.