The UPS Store-Beaverton

The employees were helpful and nice. But it costs $ 1 per page ($ 2 for the first page) to scan a document to email. That is insane. It takes 30 seconds of employee time (and I could have easily done it on my own) to scan a whole stack of papers in the feeder. A copy costs 10 cents and takes ink and paper. Why would a scan cost a $ 1??? It takes 0.1 cents in electricity. And the same copy machine.
At the least, the employees should be trained to let customer’s know this insane price BEFORE they scan to email. Since you can’t really NOT pay after it has already been emailed to you which you cannot undo.
SHAME.

What an outstanding team working here. They really try to go out of their way to be helpful.
I have read a lot of post for this store. Some were not so good. Others where good as so it should be.
So say bad customer service. I have not seen this. I come to this store a lot. Not because it is close to where I live, far from it. I come here because of their can do attitude and helpfulness. They have helped with international shipments and that is a lot of work on their part making sure everything is correct. They tell me the Plus and Negatives about the different ways to ship. They make it clear and understandable. And they acutely so you the different options so you know just what you are getting and they are not trying to hide anything or take advantage of you.
I have read some reviews that say they charge to tape up your drop off packages. Well they don’t do that anymore, but they do ask in a very nice way to please have your drop off packages ready to go. But if you don’t they will tape it up for you at no charge. And give you a drop off slip and explain to hang onto that is case the receiver says they never got it and want you to pay for the merchandise you are sending and without that slip you have no proof of sending. So good strong idea for them to let you know this. They did this for me and it saved me from paying over $ 600.00 to Comcast for not sending in my old set top box. I had proof of shipping so I was in the clear.
For me, this store has been a cut above other stores I have been in.
I had them print a very special picture for me on their wide format printer. They printed it on Canvas and it looked so real. They have this really high end wide format printer that has 12 inks. Most Wide format printers have 4,6, or 8 colors but this one has 12 colors so it gets all the colors and in deep vivid color and looks. Outstanding.
Thank you so very much UPS Store 0859.
Customer for live
Jason

THIS IS NOT A UPS CONSUMER STORE! They shipped my package usps when I asked for UPS. I paid for expedited 2 day shipping and it did not get there in time. After calling to ask for a compensation for those 2 errors with the owner David he told me I should’ve known better and even mentioned that it would be coming out of his till and the employee’s salary!!! He did not let me speak to the manager because he said he was the owner and I’m assuming I will never see that refund. I will definitely be reporting this for the absolute horrible customer service and David being so rude.

I seriously have a love-​hate relationship with this post office. Lately I find them to be most helpful. They just recently helped me research a transaction to prove to the IRS that I sent my tax forms on time. Score one for customer service!

Friendly, kind, helpful and all around wonderful. Just yesterday I went to another UPS Store that was close to my house, so close you could walk. However they didn’t want to help me and sure I understand I got some wrong info from the 800 number but they still didn’t want to help. So I tried this store… OMG amazing. So helpful answered all my questions even took ownership of the miss info that I was given and apologized. I just called the store again to ask another questions and the person ended the call with ‘please have a wonderful day.’ You know what I will, thank you so much for your wonderful service!!!

Friendly fast service. Can do check deposits for usaa.

Good location, friendly employees. Easy errand!

I’ve shipped twice from this store. The first time, things went fine. The second time, UPS did not deliver my package to its intended recipient and returned it to me. I had tracked it during its roundabout trip across the country and called this store to ask for advice. None was available. Neither the manager or the owner (not onsite very often) showed the least bit of interest in helping me with this problem. When the package, which had time-​value contents, finally (a month later) was returned to me, I sought a refund of my shipping costs from UPS. They advised me that I must collect it through the UPS store. What a joke! The manager and his boss, the owner, tried their darnedest to avoid talking to me on the phone for at least 3 weeks, each refusing to take responsibility for UPS’s screwup. Nonexistent customer service. Terrible — would never use this store again. After weeks of badgering him, the owner finally cut me a check (and UPS told ME that they had, via the store, refunded my money) because I think he realized I was not going to give up till I’d rec’d the refund owed me. I can’t imagine how people stay in business with this sort of a work and service ethic.

I have visited this store 2 times, first one I can get over it since I just had an inquiry although it was not a nice welcome as I expected service from UPS. Second time, was the same staff, she must have resume with post office or something. Her service mind was just like that. I hate to say that I really want her away from this store since it’s walkable for me. I want to use UPS but not with her. Those shipping guys who pick up package are awesome. They are responsible and careful but it’s not their job to service in-​line customer, but since that girl behind the counter wouldn’t talk to us, one shipping guy became our target. I noticed that customers didn’t need her help at all since they only have drop off packages but they just need some kind of acknowledge that their packages will be taken care of and sent out with this 3pm truck. I hope that managerial level will find my review here. I really want a good UPS store near me. We all have enough with USPS so if UPS is a good option, of course I will stick with it.