Petco

By far, the worst experience I have ever had at a retail store. I 100% dealt with Paige, the «cat and dog manager». This little girl is terrible.
I was getting my two kids a Beta fish. I have working in the animal care field for over 12 years. I have extensive knowledge of animal husbandry. Ayer spending 30 minutes in the store, and never once did I get any help getting any help or offer of.
What Paige did decide to do is yell at my 4 year old for tapping on an empty animal cage. I was standing right there. DO NOT ever think that you have a right to speak to my child, especially in a negative tone. I’m standing right there, ask me to ask him to stop.
Paige then just happened to be my cashier. While she rang me up, she casually asked If I was going to be getting any water conditioner. I said, no, I have never needed it before. I then attempted to explain that I was planning on using a spring/​distiller water mix. I have always done this and our last Beta lived for 7 year.
She interrupted me before I could explain to her why I don’t use it and told me that if I don’t buy it then she won’t sell me the fish. I asked her if she was serious. She responded, yes, if I feel you are going to harm the fish I don’t have to sell it to you.
I had my 4 year old with me. If we did get the fish he would have lost it!
I said that I would get the conditioner. After that little interaction, she started slamming things down. After not getting a reaction out of me, she got louder. So I asked her if she was slamming stuff down because of me or if she is always this rude. She stated that she is always hard on the keyboard.
She then started to tell me to make sure I put the conditioner in the water. I told her that I bought it but wasn’t planning on using it. I again «while paying» started to tell her what I use for my fish. She flipped out again and threatened to not sell me the fish.
My 4 year old was getting very uncomfortable. I was quickly getting angry. I asked her if it was their policy to require unnecessary supplies or refuse to sell them.
I asked to speak with the manager and Paige informed me that she was the manager.
I grabbed my fish from her. Mine because my payment had gone though. And left.
I have thriving Betas at home now, perfectly comfortable in their perfect pH distilled/​spring water mix.
Paige handled today very poorly. I feel confident in saying that my animal care and husbandry knowledge far exceeds her own. Instead of listening to me, she judges me and basically stated that she thought I was going to abuse the fish because I didn’t want to add a chemical into the water.
Paige had a big FAIL for Petco today.

Asher provided exceptional customer service, well beyond that but unfortunately I’ve grown used to in retail. Generally normal experience but I felt he should be recognized.

The fish department at this Petco is fantastic.
Their fish selection is good (not as diverse as a LFS, but it’s the best of any chain pet store I’ve been to), the tanks are all kept really clean, and even the water in the betta cups is always nice and clear (and not cloudy and gross like another chain whose name I won’t mention).
The employees in the fish department are all super friendly and they definitely go out of their way to be helpful.

Let me start by saying, we don’t have any pets…
However, my dear wife has adopted the neighbor cat… She feels it is not treated as royalty, and it is her mission to spoil this cat.
So now she has a Petco card and we have no pets…
We end up getting food and flee drops here…
the staff is very nice, they really love pets, and can talk about any type and answer any questions. I feel bad for them at times, as pet owners can be a pretty persnikity group.
We get a «special» cat food blend every time in, and this is one of the few places to carry it.

I have been looking for a harness for my dog for a while now. I have purchased several at Petsmart but nothing seemed to work, as she has a thick body but very small neck. I stopped into Petco to see if they had different options. I purchased one but after coming home and trying it on her, It ended up being too big. We live very close so I brought my girl in to see if I could try them on her. I asked a young man for assistance in finding the right one. He got another associate to help, as he was busy with anither customer. She was extremely helpful and patient with me. She worked with me for at least 15 minutes, trying in different harnesses and we finally found one that worked. I am typically and avid Petsmart shopper, being as the prices are lower, but due to the impeccable customer service I recieved, I will be returning to this store! Thank you Petco. Your associate went above and beyond to help me!

The in-​store prices are completely opposite of their online prices. For example, I went to purchase melafix & pimafix for my fish tank only to realize that the in-​store price was double the online price. I thought there must be an error but I checked with a store associate and she apologized stating online pricing is completely different than the store pricing. They don’t match their online pricing either. This was my last trip to the store, I’ll continue using petsmart up the street. They always have lower prices and also match online prices, including competitors.

Don’t buy fish here. I bought 2 betas and both died the same week. I think their selection is too big and all the fish aren’t being properly cared for, which is sad. However they did work with me in refunding my $ 40 I invested in fish stuff. If you are going to buy a beta try going to pet smart off of walker. Their selection is smaller and several of my friends have bought fish there that have lived for a year or longer.

We come here for the grooming services. They do a great job on the dog. He always seems to like to go in the door, but does like to leave as well. Who knows what the dog thinks.

This review is for the fish department.
I stopped in today to get a new snail for my betta tank. I had previously purchased a zebra snail from another pet store but it was a dud. So on my adventure to Petco, I feel that I gained quite a bit of information about my betta and snails. The staff member answered all of my questions from diet to life expectancy and I didn’t feel like I was bothering her. Very knowledgeable and friendly staff. Very happy.

Thanks so much to Brandi in grooming! I have a dog that gets really stressed out when he gets dropped off, I was concerned that he’d be sitting and scared in a kennel for hours and when I called Brandi, she explained the grooming process to me and made me feel much better about leaving my dog! She explained that he’s rarely in the kennel for more than 15 minutes at a time. Also, after knowing that I was concerned, she pushed my dog through as fast as she could and got him done in 2 hours, the day before Xmas Eve! (Which is one of the busiest days in the year). I was very impressed and very pleased at how she treated my dog and my family. Thanks Brandi!

This review is for the grooming department. I have a VERY nervous dog that needed a nail trim. I brought her in one evening just before close and a great guy named Dave patiently dremeled her nails to perfection. I have been back several times since I recently took a severely neglected rescue in and Dave cleaned her up and trimmed her frighteningly long nails. He is a kind man and a fantastic dog groomer!

Okay, I suppose. I mainly keep fish, so I haven’t really paid attention to the other sections of the store. The freshwater fish are okay, nothing special, and the feeder goldfish are in surprisingly good shape. The saltwater stuff is mediocre. Most of the fish are fine, but I’ve noticed a lot of them have white spots on their body, not sure if it’s ich or not. Some of their invert prices are ridiculous. They charge 35.00 for a star polyp frag you can get at seahorse or upscales for five bucks. I only paid for it because I had a gift card. Still, the frag was in pretty good shape, and was rather large when I bought it, but still… Also, their corals have a lot of hitchhikers, mainly slime algae and bristleworms. Bristleworms are good for tanks but I always feel nervous when I move the rocks because of the little nasty suckers. Overall okay, but in need of improvement. The only things I would buy from there over any other store are feather dusters and shrimp, because their cleaner, camel, and peppermint shrimp are cheap and healthy.

Petco~
Motto: «Where the pet’s go»
This location is a hidden store within the shopping strip mall
Bring your dog here, they’ll have a ball!
They recently have a new rewards card to be a member
I just signed up this November!
It’s free and it’s okay if you forget the card
Just find you through a phone number, so you don’t have to think too hard!
I got my little dog a snazzy jacket to keep him warm
From the cold, windy and rainy storm (s)
I also got him some teenie greenies
These things are «crack» for dogs; definitely not for kiddies!
Yes, they do «price match»
But I haven’t had time to find a deal to snatch
Grooming services or training classes — something I have not tried
But from the other reviews it seems as it’s a divide.
Compared to PetSmart, the doggie clothing is much better!
You see the quality, especially for their dog sweaters!
I wouldn’t mind shelling out a couple extra dollars or two
To make sure I’m paying quality for something thats great and new!
PDX 30 Day Unilocal Challenge #30 of 30

Jennifer in groom ing has been grooming my dogs for over a year. Jennifer is amazing and my dogs love coming back. The employees at this location do an awesome job and the layout and items in the store are good.

It is a Petco, nothing too special about it but from time to time does have good deals on low cost pet vaccinations. Had the dogs nails trimmed there for $ 10 which was totally worth it because I learned what to use to trims the dogs nails and how to do it.
The changed the layout of the store recently which really didn’t improve much but simply made it more difficult to find things. I mainly go there to pickup food and treats for the dog. If it wasn’t convenient I’d probably not go there.
The staff is always friendly and helpful if you ask but they don’t go out of their way to help. Prices are pretty much the same as any other pet store prices so no deals to be found at this Petco. Over all it’s okay as the rating suggests.

Absolutely the most poorly-​managed business in recent memory. I don’t give a crap how low their prices are on Wellness Core pet food, I will never go back there. Poorly trained strung-​out check-​out people, managers nowhere to be found, product strewn everywhere, sad-​looking rabbits… gross. A travesty.

‘LuvMyPet’ low-​cost vaccinations (not a Petco review). LuvMyPet comes here once a month to give vaccinations, so I took my puppy, Bob. Shots are cheap, ie: $ 18 for a rabies vaccination. I have always gone here for my other dog’s vaccinations, at least when we lived in this area.
LuvMyPet is seriously convenient! There is almost always one being held near us within 1 – 3 days, and you are in and out in minutes. This time took all of 15 minutes?
Search this URL for one close to you:
The veterinarian, a woman, was very nice, and the vet techs, too, were knowledgeable (they knew what a Schipperke breed was, I did not have to tell them) and «on their game». It was almost too fast if you can believe that. I was trying to take a couple of photos for Bob’s puppy blog and almost did not have time even when my husband was holding the puppy. I did not even get to see everything real clear because it was so fast. (Yes, I did get two awesome photos. :)
Afterward, they really spent time with Bob when he whined after the shot. Really — very nice people. The vet a couple of years ago at the same location, a male from Bend, OR, did not have such a nice bedside manner, so I was glad that this lady was awesome as it was a new experience for Bob our 4 month old puppy.

I’ve been going to this same Petco for almost 15 years for the grooming services. Not again!
I took my dog in for grooming and told them I wanted the service we normally get. At which point the up selling starts. I say, all I want extra is a conditioning shampoo becomes my dog is itchy. Well, they’re running a special SPA treatment which is only $ 2 more than the standard and includes the shampoo. $ 19. Great I say. And I had to ask about the prices because the posted prices have all been removed.
When I pick up my dog, the total is $ 50 — because THEY NEVER MENTIONED THE $ 31 BASE PRICE!!!
I actually could have been okay with this ridiculous price, but when I complained, they couldn’t have cared less. They treated me as though it was my fault that I didn’t understand the non-​posted and used-​car-​salesmanesque blather about services and prices. The only prices ever mentioned were $ 17 and $ 19. The only thing I asked is what is was going to cost me.
And, the actually grooming was lousy to boot.

I come back to this Petco time & time again out of sheer convenience. But I have to say– I hate hate hate the layout of this store. It’s just too small. I know, I’m in the land of anti-​corporate box-​store-​hating hippies, but it has to be said: give me more space, please!

The staff in this store are very nice. And we were able to pick up a great doggy bed, and a grooming set for a resonable price. However I find there selection of plush doggie toys a little lacking. We need more plush cute squeaky toys and the AKC brand are my favorite and they could use more of those too.