Matt Sander Landscape Services

I wish they would just tell us they are too busy rather than being left to wonder if they will ever return again. We have made, email, text, and voicemail and even our phone call received only an assurance by his office staff Matt would get back to us. All has yielded nothing but dead air. He put together a nice backyard design and his crew installed very satisfactory, But, with dying plants and water system questions and lighting breaking down, no replies. Tried to do additional work in our front yard, tree removal, watering system and new tree and no replies. I am done and disappointed enough to spend this last few minutes writing this review to warn others.

On 03/​10/​2015 I tried reaching Matt Sander Landscape as they were the ones who did the work on the home I have recently purchased. I wanted a basic info on the winterizing/​de-​winterizing/​irrigation system/​sprinklers/​water feature and basic «what to do’s» and «what not to do’s» with the job that they did for the previous owner of my home. Initially I was even told by Andrea at their office that it probably wouldnt take much longer than 45 minutes of their or my time.
At first Andrea, was very responsive with answering my questions via email. We discussed a time in which someone would come out on a Saturday and what they could do for me. After the 3^rd day of back and forth emails she told me there would be a charge. I then asked her if I could contact the owner directly to explain the situation and what it was that I wanted. Word for word this is what my email said to the owner:
⁰³⁄₁₂ I sent this to Matt –I know time is money, and a courtesy visit might not be something that you would typically do for property where you did not do the work, or even period. Being as it is work of MS Landscape I would prefer that you guys look at it instead of someone else. You guys did a beautiful job at that. If you are willing to make any exception to the charge, that would be greatly appreciated.
Either way, let’s get something scheduled on the 28^th of March as I believe you will be out next weekend?-
A few days after I sent this email I followed up and was able to speak to Andrea. She basically said, Matt or Mark will follow up with you and wanted nothing to do with my call. Not sure what I did wrong but this is abosolutely rediculous customer service.
POOF… that is the last I heard from anyone at their company. Emails… Messages… Calls, none of which have been responded to. From the looks of things and the reviews that have been filtered out, it seems as though this happens to other people too. Not a very good look for your business Matt. You might be good at what you do as far as landscaping and design, but customer service is not your forte.
Today, my last ditch effort to get a hold of someone. Mind you, this started on ⁰³⁄₁₀ and today is ⁰⁴⁄₀₇. Andrea finally answers. I again ask her what the deal is. Basically my job isnt worth their time is what I gathered.
Matt…You have my email and phone number. If you want to make it right, get a hold of me…
On 2^nd thought, dont bother. I would rather work with someone else. (Submitted April 10^th 2015)

I wish I could give a better review but after multiple phone calls and weeks of waiting for Matt to even get back to me with an estimate I have gone with someone else to landscape my back yard. Matt and his crew did an amazing job on a neighbors yard. From what I can tell you the work I have seen is good, but you must have to be a VIP to get his services.

Matt and his team of amazing employees transformed our yard from a weed garden to a spectacular yard. I am impressed with the talent and dedication of everyone working on this project. They all love what they do and are proud of their work. They do clean up every bit of dirt every night before they leave. They work hard and professionally. They were all great to have around. Our neighbors drive by just to see the yard! It is amazing. We will definitely work with Matt again when we redo our backyard. He’s so easy to work with… understands and follows through. I can’t say enough about how easy and great it was to work with someone like him and his team.

My husband and I saw Matt’s work in our Irvington neighborhood and liked it. We now have a beautiful, new, Matt Sanders rock wall which beautifully enhances our property and which exceeded our expectations. Matt is delightful to work with. He does what he says he will do when he says he will do it. His crew is very talented. They scrupulously clean up at the end of each day and they too were great gentleman in their behavior toward us. We’ve gotten lots of compliments on the wall from friends, neighbors and even strangers. We are thrilled!

We had our backyard re-​landscaped several years ago. All the grass was removed and we had a paver patio put in with a back wall, trees, shrubs, and plants. 5 trees have died, the patio doesn’t drain and the specifically requested dark purple rhododendrons are pink. 5 trees have died and many grass plants have had to be transplanted because they grew too large for the location. VERY disappointing and due to the patio-​paver issue we are still experiencing drainage issues.