Madness Motorworks

Good competent service. They are not cheap, but that’s the nature of mini coopers. They’ve maintained my aging unit for years. I’ve never had a follow-​up problem.

Incredible customer service! I was looking to buy a pre-​owned BMW at a local dealership but coming from out of town I needed a qualified mechanic for an independent inspection.
The great folks at Madness made time on short notice to understand my needs and particular requests to schedule an inspection. Traveling from far away and with unexpected traffic I arrived after hours. They had personal plans that evening which they delayed to personally meet me at the dealership and perform a preliminary inspection to my great satisfaction. Very knowledgable and thorough. They went even further! They opened a slot the following day for a full inspection to meet my travel needs and never even charged me for the extra time and special customer care including the after hours trip to the dealership for the preliminary inspection.
I wish I lived in the area because I would certainly be a repeat customer. The car, well that turned out to be excellent and their efforts to detect any issues played a role in my purchase decision.
Thanks a million Madness Motorworks!!!

One of the reasons people are nervous about Mini Coopers, is finding someone to work on them. Rest assured this is the place to go if you have a Mini or even a BMW. Their labor rate is less than the dealership, and George has a way of explaining things so you can easily understand what is going on. I don’t get the feeling they’re trying to make a buck off me, they’re just honest and looking out for me. The other guy Roberto, is extremely friendly and knowledgeable. I even take my Ford there too. I have full confidence that when I take my cars there I’m not going to be taken advantage of. They also specialize in upgrades for the mini. I personally haven’t had much put on but I think it’s pretty cool that they offer so many neat upgrades

I wanted to max the handling of my 2009 Mini Cooper S, take it to the track once in a while. There are many outlets for Mini parts and service, but I am only blocks from Madness Motorworks.
Parts Madness sells are well reputed so I met with George and he laid out a package of their lowering performance springs, Koni shocks and their 22 mm adjustable sway bar, as well as poly motor mount inserts.
I cannot believe the difference! My car handles like a dream, flat in and out of corners, not too bumpy but smooth and sticky, the stance is not too low but looks awesome.
Roberto was great too– George was out of town and Roberto answered lots of questions I had as a newbie to Minis.
Work done exactly on time, 2 hrs before Track Night I had a fantastic upgrade!

Thanks to the Madness Team for getting my 03 MINI back in tip-​top shape. It had been a number of years and miles since my «Lil Bit Blue» had any basic work done to it. George and his team are experts with MINI. For future work and also for that rear sway bar kit, I will be back soon!
Maurine

These guys are hands down the best shop in town! Always super nice, happy to help, and eager to keep their clients happy. I had a brought in my mini for a transmission flush and left recieving much more than that. They discovered quite the handful of repairs that needed to be done and help me get them all taken care of in a timely manner without breaking the bank, too badly that is. Being an overly concerned driver they dealt with my random stop ins wonderfully, and i felt they treated me like family everytime. I had even got into an accident and they were my first stop because i knew they would point me in the right direction in getting my car fixed (which they did, and i appreciate that!) Wouldnt take my mini anywhere else!

I like when shops open when they say they are going to open. Got there a bit past my 8:00AM appointment but I was hungover, I’m not sure if George noticed but whatever. George dropped me off and picked me up from the transit center which was nice. Honest shops get my repeat business! Thanks George!

If you read my other reviews around the web and here at Unilocal you will see I am not one to give out good reviews out of hype and excitement. They really have to earn it from me, and I will tell you, these guys did it! Great, straight forward SME advice, great quality parts and really unbeatable prices in part AND labor. George, Toni and Roberto are super accommodating! I cannot understand the bad reviews I read here at Unilocal.I strongly recommend these dudes. Thumbs Up!

Don’t go here, it’s a joke and you’re asking to be ripped off in my opinion.
No part numbers on the receipt, I have no idea what work was truly done. There were many other problems with the service that I am not mentioning due to brevity.
Poor rating was determined by the length of repair, exorbitant cost and extremely poor customer service. The owner was almost never there and instead, his repairman Roberto (see comments!) handled the business. Called off and on during business hours for two weeks only to be hung up on repeatedly and eventually reached a «this number is no longer available» at 9 in the morning. I assumed they went out of business until I saw a new review on Unilocal.Interestingly, if you’re having trouble getting in contact with the owner, you should post a review!
Please save yourself the time, money and the stress associated, and find a better business

George was very helpful and honest when I asked him for his recommendations to speed up my Mini. I had done research on the net prior to taking it to Madness. The following is what I decided to have intsalled:
Madness/​Evotech 93 Octane ECU flash, Milltek cat back exhaust, Madness Ram Air Intake, Madness Intercooler Muffler Delete Pipe, Madness Intercooler Air Diverter w/​spray nozzles, Madness Carbon Fiber Oil Catch Can.
All I can say is WOW! I am a very satisfied customer, and will be back for a big turbo upgrade soon. Thanks guys for making my driving experience soar.

I recently bought a 2003 MCS and needed some work. Both Jake and George were straight forward and explained all the work they would recommend. No pressure, simple, good advice and information to make my MCS run as it should.
These guys went above and beyond my expectations and finished the work several hours before they had promised. They wanted me to have the car back as quickly as possible because they knew I needed it back and worked overtime to finish.
After couple of days of driving my MCS, which now runs like a completely different car, I decided to pop the hood and check it out. I was surprised again by finding out they had done a modification for me at no charge that they had recommended before. Granted I dropped some cash on the repairs, but they didn’t have to do what they did. This shows how much they care about establishing relationships with their customers and their love for these cars.
I will not take my MCS anywhere else. MM has a customer for life.

If you want your Mini and/​or BMW serviced. This is the place to go. They have that the latest equipment to service your every needs. Once your machine is in tip top condition. You can explore the world of tuning. You can start with something small with suspension and brake up grades or you can go all out and have the quickest Mini in town. If you want to make a statement or just fly under the radar? This is the place to do it.

They charge oil change way high than the MINI 4S.
They didnt inform me that The oil is only good for 6000 miles while i can get better oil that run up to 15 000 miles from MINi dealer. Be careful for the tricks.

George is a great guy who knows his MINI stuff. We were excited to start using his shop when we relocated to Portland, Oregon a few years ago. We have definitely had our fare share of bumps along the way that come with modifying any car, but George was always willing to take another look and adjust anything accordingly. We’ve been very happy with all the work that he has done on our 2004 MCS. :) and to the person who posted the F rating for the BBB, I check and it says «no rating» because there have been no complaints, that does not equal a fail, Be Nice!

George and his team at MINI-​madness did an excellent and super fast turnaround on the brakes and rotors for my 2006 MCS. while the install was going on, George was more than willing to discuss other options, and provided insight into the unique aspects of the R53 engine and more!
these guys really know their stuff. — I’m a fan.