FLOFORM Countertops

As a design professional, I’ve always loved Cambria. I was excited to have it in my home. We chose Langdon for our Kitchen and Torquay for the Master Bath. Both are beautiful and easy to take care of. Noël made the process easy and FloForm had large slabs which really helped. Noël provided a great bid and it was easy to schedule everything. We have been enjoying our new countertops since September 2015. Thank you Noël!

We got bids from three different fabricators. We chose Floform for several reasons. My sister was very pleased with her installation and countertop from a Cambria dealer on the east coast. We also liked the Cambria color selections. The reviews for Floform were positive. Noël came to our home, gave us an estimate, explained everything in detail, and was very honest, professional and patient.(I ask a lot of questions!) We were told that the installation would be complete in one day, and it was! The person who did the the template was very professional. Noël had said that they probably wouldn’t have to tear out our existing top (granite squares) to do the template and leave us without a counter top and she was correct. The installers came right on time, tore out the old countertop and saved the back splash. We were so pleased. They completed the install including a new sink in one day!!!
We highly recommend FloForm in Portland.

Floform did my quartz countertops and tile backsplash for my laundry room. The countertops went very well and was on time — from template to installation. I’m happy with that part of it. The tile was another story. Floform did not order enough tile, so that delayed my project. And what’s worse, their installer cancelled on me 4 separate times — all at the last minute after I had rearranged my schedule to be home. NOT HAPPY. Floform was apologetic, but that’s it. No offer to compensate whatsoever. I will never do business with them again.

Terrible customer service and follow-​up. Floform smiled and told me they are very quick to remove and install their products. That is until they got my money and then I saw how untrue it all was. They laser measure the countertops but somehow didn’t measure the sink hole properly so they had to waste my time by sending a crew to cut the stone in my home. Can you imagine the mess they left me to clean. No offers to fix it and no explanation of how this happened. Their subcontractors never arrive in the large window given them. No apology for tardiness. No interest in their work. No courtesy. That’s what Floform hires and it’s apparently fine with them. Two weeks after the countertops were placed, I’m still waiting for the backslash as Floform screwed up the order (their word). Their customer had to suggest they expedite the order. Their manager couldn’t think of that even though it’s her job to do this each and every day. Pathetic. They didn’t, however, expedite anything and the tile installer arrived over 2 hours late. Floform has no respect for customers or their time. I asked for the number of the CEO but they didn’t have the courtesy to provide it. I assume because they did such a poor job they didn’t want anyone above them to know. But, I found an executive who didn’t sound happy. I have yet to see how this will play out but need future customers to read my horrific experience and decide for themselves.

What I love about Floform is the service and diversity of product. Lots of choices in materials and styles. Service is friendly, professional and not pushy. I felt like Noël truly believed that it was her calling to meet my needs and recommend products that I’d be happy with over the long run. And you don’t have to waste time looking at catalogs in print or online with teeny pictures — the product is right in front of you. Anyone amidst construction of a new home or remodeling their current one should be going here.
Paul SIvley

I recently had a countertop installed, and the installers left a big ding in my brand new cabinet drawer. Floform refused to pay for the damage and said I would have to prove that they did it. What am I supposed to do… film the installation? Since the bathroom was not finished, nobody was even in there except for Floform.
They were unpleasant to deal with, unapologetic, and completely non customer service oriented. Go elsewhere for your countertops!
So, what is worse? A bad review, or paying $ 58 for a drawer replacement?

I found Floform online and was put in touch with Diana Adams who is absolutely wonderful. I am not a natural decorator, so I was relieved when she said she would come out to my house to talk to me about what would look best in my space (and fit my budget). She is extremely patient, easy to talk to, and she keeps communication going throughout the process. It was obvious that it was important to Diana that I have a good experience, and that is why I now recommend Floform to anyone I know looking for countertops.

In remodeling my kitchen, I decided to purchase PaperStone through GreenDepot who has the professional installation performed by FloForm, given what seemed to me like some tricky technical details, particularly the edging and backsplash. There were two components: one long L shape with a drop in sink and then a three foot standalone piece.
So from the beginning, my expectation was that I was choosing a professional company with extensive experience with the product. At this point, I really do not feel that is true. If it was only one incident, I would feel differently, but the cascade of defects, delays, multiple mis-​installs, etc. gives a very strong impression that FloForm does not understand how the paperstone product works and how to properly install it. That and/​or that they are rushing their jobs to the point that things are not done properly.
My understanding is that FloForm is supposed to visit the customer twice for the job to finish: once for the template and the second for the install. It took me seven.
The install is supposed to be completed in one session, usually half a day or so. Based on the return trips, it took them 21 days from the day they started to the day they were complete.
Here is a recount of my interactions with FloForm:
1.) ¹¹⁄₁₃ FloForm (FF) comes to make template for countertops.
¹¹⁄₂₈ FF gives 48 hr prior confirmation call for ¹¹⁄₃₀ install. Was instructed to remove counters and sink in preparation for install
¹¹⁄₂₉ My contractor removes existing counters and disconnects/​removes sink.
¹¹⁄₂₉ FF called at 4:58pm (day before install) and told me the glue was not ready, install delayed till 12/​04, leaving me without counters or a sink for 5 days.
2.) ¹²⁄₀₄ FF installed counters, my contractor told to wait till next day to install sink.
¹²⁄₀₅ My contractor installs sink ¹²⁄₀₅ (only ¼″ lip left around sink after FF sink cut-​out, less than normal ½″: caulking is more exposed)
By end of day the main seam has cracked (my contractor says seams are not supported underneath) and backsplash seam has cracked to left of main seam.
¹²⁄₀₆ Called FF at 8:30am, they say someone can come out ¹²⁄₁₁ and that sink will probably not need to be replaced. I say unacceptable, they find a crew to come out in the afternoon of ¹²⁄₀₆.
3.) ¹²⁄₀₆ FF crew assess situation and say countertops need to be fully reinstalled (and the sink reset).
I call FF who says they are trying to schedule a time for my reinstall and will call me back when it’s determined.
FF calls back and says the install manager is unsure this is necessary, wants to come out ¹²⁄₀₇ to assess situation for himself.
4.) ¹²⁄₀₇ Install manager comes out and says same thing as crew from day before.
FF scheds reinstall for ¹²⁄₁₀ and plumber for ¹²⁄₁₁ to reconnect sink.
5.) ¹²⁄₁₀ FF reinstalls counters and remove/​reset sink. I come home before they leave and they inform me someone forgot to put the paperstone buffer on the truck and will return ¹²⁄₁₁ at 8:00 am before the plumber.
Later that evening I notice the backsplace seem is not even even where it had been smooth after initial install. The right bottom side is now kicked out a small bit. I put a note on the countertop asking for the crew coming the next morning to work on it (with my phone number) as I am already gone to work at that time and I know the FF office isn’t open till 8:30.
6.) ¹²⁄₁₁ FF buffs counter, but doesn’t fix backsplash nor does anybody contact me.
¹²⁄₁₂ Call FF, they agree to come back out ¹²⁄₁₈ to fix backsplash.
7.) ¹²⁄₁₈ FF fixed the backsplash. Job complete.
Again, issues arise with any remodel and if it was just one of these things I would chalk it up to «not everything goes as planned,» but all of this combined brings me to this conclusion: I would strongly recommend not working with FloForm to install a PaperStone product.

I contacted Floform Countertops because I needed kitchen and bathroom countertops replaced. The original countertops were custom cement countertops that ended up being too much work to take care of and were starting to look shabby after only seven years of use. I was looking for high quality, durable countertops and really liked the look of marble and granite, but after the experience I had with the cement countertops, I was very leery of anything that would require any sort of maintenance. Well, I couldn’t be happier with my choice. On the advice of our salesperson, I ended up going with a quartz countertop that has the look of Carrera marble and the countertops look amazing and very durable as well. I don’t know if I could damage these countertops if I tried! They are a breeze to maintain and the salesperson, Sarah Mendoza was a joy to work with. Sarah’s quiet confidence and expert knowledge of the products came through right away so that I knew instantly that I was in good hands. I was especially pleased that we were able to schedule a Saturday appointment to pick out the materials. The customer service was exceptional, the installation was seamless and the quality was better than I hoped for. I couldn’t be happier.

When I met Sarah I was immediately put at ease. She is very personable and professional. I felt very comfortable right away that she cares deeply about her clients and performing well for them. She has many years in the countertop business and helped educate me on various product quality differentials. Sarah was very trustworthy and I highly recommend her services.

I absolutely love my new bathroom countertop! My husband and I had our master bathroom painted and we just had to get rid of the old wallpaper. Once we had done that, we realized that we needed to update the countertop to really bring our bathroom into the 21^st century.
We went to FloForm Countertops where Sarah Mendoza walked us through our choices for a new bathroom countertop. Sarah listened to what we were looking for and how much we were interested in spending and took us directly to the product that fit our needs. Since we had just had the room painted, we explained what the room looked like and Sarah showed us several different color options that would coordinate well with our colors. We chose a Corian countertop in a dark gray color (with flecks of blue and beige) and followed Sarah’s suggestion that we have a cameo white sink bowl to go with it.
We placed the order and waited in anticipation to get our new countertop. Once it was in, we scheduled the install. The installers showed up on time and were very professional and courteous during the time they were in our home. They were very careful to put drop cloths down to protect our carpet and flooring and they went about the install efficiently and professionally.
We had such a great experience with Sarah and FloForm that we are definitely going to go back to her when we start shopping for a new kitchen countertop. I would recommend FloForm to any of my friends and family.

Recently we decided to update our kitchen. New countertops were a must. The old formica was tired and ugly. Being new to Portland we did not know where to turn and there are so many choices. My painting contractor suggested we call Sarah Mendoza of Floform. My carpenter suggested Brand X. So, I called them both and asked for bids. The difference in their service was night and day. Sarah called me right back and even with her busy schedule made time to see me in 24 hours. Then, much to my surprise she got a bid back to me just a few hours after her visit. It was (unlike the other one I got) very complete down to the last detail and slightly less $ than I had expected. The Floform installation crews are professional and prompt and careful with your surroundings (installation damage can be a nightmare). Start to finish true professionals. I highly recommend Sarah and the Floform team.

First of all, I am writing this for a friend who doesn’t Unilocal… I witnessed FloForm install soapstone countertops in my friend’s house.
Finding soapstone (true soapstone) in Portland is difficult at best. And usually when you do, there is only one type to be found, but don’t let anyone sell you Pietro Di Cardosa as soapstone because it isn’t…but I digress. I searched for true soapstone for nearly 3 years and all the shops in town tell you they can do it, but do they do it right? Probably not… especially after all the myths that I was told about the stone. You see, I did my own research and found out the truth from the folks on the east coast who’ve been doing soapstone for over 100 years., and most local granite installers don’t know how to do soapstone correctly, even though «we’ve been doing soapstone for the past 15 years…». After researching, I found what I wanted out of state and had it shipped in. My friends however, didn’t want to go that route due to IKEA’s 20% off sale, and apparently Floform was their countertop installer choice.
John was their installer, and also did an amazing job on a seam. He was willing to listen to other ideas, and he made the seam completely disappear. You know that industry standard that «a seam will be the thickness of a dime», well he kicked that theory completely out of the ballpark! What a nice guy– he was so conscientious that he took the time to make sure everything was right– as if it were his own home.
I have a feeling that John is Portland’s new go-​to guy for soapstone. So, if you want this incredibly luscious, gorgeous stone for your next remodel, call these guys first!
Here’s the myths about soapstone for those wanting to know:
«it’s a soft stone and takes a ton of care» It doesn’t take any care at all, provided it’s honed properly and that it isn’t sanded to 400‑1000 grit like granite is… If it’s sanded like that there’s a great chance it will scratch super easily. And if you want a super shiny stone, you probably shouldn’t get soapstone. The more solid color stone is harder, those with more veining means greater talc content (thus soap– stone) and a softer variety. The softer varieties, even though they are softer, will develop a patina through the years, making them perfect for old houses.
«Soapstone like all stone has to be sealed» No, it doesn’t. Soapstone is the stone you may remember from hight school and college chemistry class lab tables. if you had to seal it or protect it, do you think they’d use acids, gas and bunsen burners near it? Nah, didn’t think so. Soapstone comes either green or grey and will oxidize to black over a few years. You can help it along with some mineral oil, but you don’t need to.
Oh, and finally, the truth about Pietro di Cardosa:
Some call Pietra di Cardoso sandstone. Some call it soapstone. Some call it schist. It’s none of the above.
Pietra di Cardoso is a unique stone from the village of Cardoso (near Carrara), Italy. There are only two small quarries of the stuff, one across the street (literally) from the other. One quarry cuts the stone along its grain (and that is what some call soapstone). The other quarry cuts it against its grain (and therefore it looks more like sandstone).
The fact in the matter is that Pietra di Cardoso is Calcareus Phillyte, and you do not want that stuff in your kitchen, unless, of course, you use your countertop exclusively as the holder of the telephone you make reservations or order take-​outs with!
That stone is sensitive to acidic substances (citrus, vinegar, etc) and will get etched like marble.
On the curious side of the whole matter, in Italy they use Pietra di Cardoso exclusively to pave sidewalks and clad buildings, due to the fact that’s a tough stone. Only the exclusive importer for the USA decided that it would be a «good bet» (and much more profitable, since Pietra di Cardoso is quite cheap at the origin) to sell it as material for kitchen countertops… but they still charge you for the soapstone price…