Elegant Cleaners

This is pretty much as good as a cleaners can get. I’ve been a regular customer here for a little over a year now. The owners are so nice they know what I want exactly and my clothes come back flawless. They’re only human, they make mistakes and the owner lacks English but that is not necessary for great cleaning services. I’ll be going there for a while!

I’ve been coming here for 2 years and have always received flawless dry cleaning. I like how friendly the owners are, and almost feel like family since they automatically know my name and special requests. This cleaners and its ownership are a credit to the Murray Hill community!

This is a great Dry Cleaner. Though the guy who works there all the time (I’m assuming the owner) doesn’t have the best english, he still gets everything right. I haven’t had any of my clothes go missing on me here. What sets this place apart for me though is that the lady that does the alternations is pro. Most recently she altered my suit and now it looks and feels like it cost me at least twice as much.

We moved in the neighborhood recently and needed a dry cleaner.
Here is what happened:
⁸⁄₁₃ Monday: I dropped off my husband’s 10 dress shirts.
⁸⁄₁₆ Thursday: The shirts should be ready for pick up but I couldn’t make it.
⁸⁄₁₇ Friday:
I went to p/​u them but they weren’t ready. When I told the owner it was supposed to be ready yesterday, he started gathering my hubby’s shirts. I was able to get 9 shirts back but one was missing. He told me to come back on Monday.
⁸⁄₂₀ Monday 3:30pm:
I went there again. But the shirt was still missing. The owner complained that I was supposed to come check after 4pm which he never told me to. I showed up at 3:30pm. He also whined that he had to press lots of shirts that day. So? It cannot be an excuse not finding my husband’s shirt which was supposed to be ready on last Thursday. Only complains and no serious apologies. He said he would call me back when it’s ready.
One week later:
no calls. When I called the store and said «hey you are supposed to call me,» he said «really?» and my hubby’s shirt is still missing.
I was sick and tired of dealing with him so I asked my husband to go talk to him. My hubby agreed to come back another week later to see if the shirt’s still missing.
Another week later:
FInally it’s back. Once my hubby entered the store, the owner gave the shirt back to him without saying anything. No apology what so ever.
He did a good job on dry cleaning, but his customer service was horrible. I know he was busy but he shouldn’t use that as excuse. We will never go back there.

Elegant Cleaners does not seem to be a chain and I’d guess it’s an owner-​operated mom ‘n pop. In my experience, owner-​operators generally give better service. Elegant’s service is better, and friendlier, than other cleaners in the area. In addition, its prices seem a bit lower.
It’s located next to Papa Murphys, in the strip that includes the Safeway and backs onto Teal Blvd, in the Murray Hill Shopping Center.